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Customer reviews

Rating 4.7 out of 5 stars with 6267 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 235 Showing 4,681-4,700 of 6,267 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great External Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great external hard drive and very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Really good! With limitations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No software support for Linux but overall easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    A great hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would buy it again if I needed another one. A must buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    What I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, product is working. Easy to use and portable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    what i needed to to the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was as advertised, just what I needed to do the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Back UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because I had contracted a 'ransom virus' I needed to have the Geek Squad download everything on my computer in order to repair it. I am very satisfied with the Geek Squad and don't know what I'd do without them!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    very confusing for beginers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this to be not as easy to set a password on for

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does the job - barely.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased a WD My Passport to back up my laptop. the first one would not function correctly - did not back it up. brought it back, but Best Buy did not have a lot of options, so I tried the same thing. This one works, but there are not a lot of options to use it - does not come with information (the paperwork with it was more worried about having 6 languages, than in letting someone read it -size 4 font) does not walk the user through setting it up. if this is supposed to be best for non tech people they are way off the mark. It does not back up all my files, but the list it gives for those not backed up I do not understand....I am a human not a computer....definitely not impressed. And the WD website was not helpful at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    OK for the Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Hard Drive for backing up my files and pictures

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Great for movie storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable hard drive is great for storage of movies

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Small and portable. Very useful. On sale.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    work good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    already had one need another so bought another work good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good external hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware if you are using for a Mac computer that although it IS Mac compatible, you will need to know/learn how to partition this drive to be able to dump any files to it. The store associate pitched this product as "plug-and-play" and it is not quite that simple, until it is properly partitioned. Other than that it's a great drive.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    seems to do a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recommended by geek squad, seems to do the job required

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Good hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It met my expectations for PA school and the storage.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Excellent HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it because I can use it for BOTH a MAc and PC.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and handy and portable hard disk .............

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very compact and fast data transfer. very good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to back up my information from my laptop. As a design student I needed more memory space and an extra copy of everything I've done so far. It works very well and I haven't had any issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Western Digital is always great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Western Digital is always great and light to carry

    I would recommend this to a friend