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Customer reviews

Rating 4.7 out of 5 stars with 6267 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 239 Showing 4,761-4,780 of 6,267 reviews
  • Rated 5 out of 5 stars

    WD - My Passport Ultra 1TB External USB Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a necessary purchase when my computer "crashed". I am amazed at the recovery of all of my files and emails. I'm very happy with my purchase and the Geek Squad Team who installed it for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does exactly what it's supposed to! It has a fast transfer rate with the USB 3.0 included, and it shows my movies in HD on my TV perfectly. This was a great buy, especially when it's on sale!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Set-up; Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Connect to your computer & follow the set-up instructions. Back-up your computer &/or use for temporary file storage/transport/transfer. Pretty fast, quiet, can set for automatic B/U.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 3 out of 5 stars

    Different than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does automatic, scheduled backups. I expected it to work a little more like a sub where I could drag and drop. Even with the usb 3.0 it takes a bit of time - longer than I would expect. Good memory storage for the price point, though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent External HDD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to add to my xbox console and it was an excellent purchase. There is almost no latency and no issues with using it for adding to your gaming console. Speeds are incredible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased many WD drives over the years and bought this one to backup and restore my DVR recordings when I upgraded my Dish Network receiver. Worked exactly like I thought it would.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good mypassport

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't use it to know because I must study hardly to pass my examinations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This External Hard Drive is easy to use. I called their 1-800 number and they walked me through how to set it up for a MAC computer. After that, everything was simple to do the first backup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent hard drive for pc and mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is superb. Easy to change format so you can use it for both pc and mag and not have to reformat every time. I love it and the company's customer service is very helpful and friendly .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good external storage device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used WD products for a long time, and I never had any problem with them, This unit works well, the USB3 connection is real fast, no any heat during long operation, so it is perfect to me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Back up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I purchased and used it would not be recognized by my Mac. So I had to reset it up so far it has worked fine. I reached out to WD however they didn't help, they sent me the wrong power cable and when I called them back to send the correct one they told me to send the wrong one back to them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use, comes with backup software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No power supply required. I connected to my laptop's USB3.0 port, and it just worked. You can download backup programs from the Western Digital website. I'm planning on buying another...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great storage great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy these all the time for my clients when they bring me there machines that have stopped working. back up your data I tell them. most times I can recover it , but sometimes ........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a reliable external hard drive to use as my main document storage for a new computer I just bought. It works well for that, perhaps in part because it is a USB 3 drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External Drive for X-Box One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great after the x-box unit re-formats the drive. Caution do not us any other chord (USB) other than the one shipped with the drive. That chord makes it USB 3.0 other may not.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice product now that I have it installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works well but the installation was problematic. Did not assign a drive letter to it. Thankfully, someone on YouTube had a great instruction video that explained how to correct the problem. All in all I would rate the product as Good. I would rate the YouTube instruction video as Excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up in minutes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy and only took a few minutes.back up took awhile but worked better than the Dell back up program on my new computer.woulld buy again .probably a 2 TB Drive next time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best backup device for laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to hook up drive to laptop using USB cable. No need for power cord. No need for monthly subscription to OneDrive where you can backup and create system recovery to the disk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great and great value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this external drive for my MacBook Pro with Time Machine. It works well and was available at a great price. The warranty is longer than some of the other drives on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Trusted Name

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Western Digital products for years and have never had any problems. I am using this removable drive for system backup and movie storage. It is fast and works great. Thanks

    I would recommend this to a friend