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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6267 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 299 Showing 5,961-5,980 of 6,267 reviews
  • Rated 3 out of 5 stars

    external drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice looking external drive 1 Tb of data for less than fifty dollars

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Storage

    Rated 5 out of 5 stars

    Great USB Drive at a Great Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to provide extra storage for my Xbox One. It's small form factor and simple plug and play functionality made it perfect. The Xbox recognized it instantly and formatted it without problems. Now I can store 3x the number of games as before. I imagine it would work just as well with a PC.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    May not work with older computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine with my laptop but my older PC could not recognize it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was forced to buy this expensive item, even though it wasn't needed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it. wish I would have waited. they are so much cheaper now.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed tech support to install software and they sent me s new cable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product, but not very user friendly the first time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice for value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design. Good value for price. Compatable with computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok thought it would set up automatically but does not.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Basic hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a basic portable hard drive. It holds data just fine

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    What is it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know what it is or does, I thought it played music

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it for a good price. can't complain. overall 3 stars

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    mystery hrd drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't figure out how it works. needs somekind of instruction

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good piece of equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Interface works error free, and the unit is very fast.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I thought it was

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this product I was hoping to be able to move it between devices, however it doesn't seem to be all that portable. Also, it seemed to interfere with the performance of my computer. As soon as I disconnected it, most of my computer problems went away.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good for backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not want to lose my data when sending in for repair.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    have yet to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had thought that it was costly as a stand alone item.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    GARBAGE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this device for 3 months, used MAYBE 10 times, never bumped and barely even moved... out of nowhere started the dreaded CLICK and was not recognized by windows desktop... brought to Best Buy and Western Digital and both confirmed it was dead and if I wanted my files back I'd have to pay to have them extracted Did some investigating and this is a VERY COMMON issue with this device; Lost files that I've kept for 10+ years. I guess thankfully they were just memories and not financial records; Western Digital's warranty service will not pay to have the files recovered but will replace your garbage with refurbished garbage. Don't be cheap like me -- go with a more expensive, more reliable SSD and save yourself the headache.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure, it is for our son

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fine since our son did not say anything

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale as a gift, goooood extra side gift.

    I would recommend this to a friend
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