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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6267 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 306 Showing 6,101-6,120 of 6,267 reviews
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    Great Device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for backing-up all files, easy to use and small. Western Digital is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    portable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With hardware encryption, keeping data safe. Made in November 2015, so pretty new model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it used it for backups on our Xbox and ps drives

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Handy little drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great hard drive for backing up files, especially if you're short on space and don't want to deal with having to plug a power cord into an outlet. It's pretty much as easy to use as a thumb drive, and the capacity for the price is pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 4 out of 5 stars

    Plenty of space

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doubled the amount of space that I have on my laptop and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Highly recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for a friend to upload her photos and documents on. As a computer tech, I use this exact one myself to save all of my important documents and computer images. It has held up for some time and proven to be very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked great and was easy to use. Didn't need includes software.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 4 out of 5 stars

    Easy to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use right out of the box. Works on MAC and windows computers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    Great hard drive to store a lot of information

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use hard drive and great value for the amount of storage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It will make my computer life easier

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as simple as plug & play. Lots of information to read to learn how to use it, but I'm sure It will make my computer life easier.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    WD - My Passport Ultra

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WD My Passport Ultra 1TB External USB 3.0/2.0 Portable Hard Drive is a quality external hard drive for the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Safe and Economical

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product at a fair price for backing up computer files. Mid-size physically with average storage ability. I would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great for transferring data between machines.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not currently using this for data storage, but for transferring data between two different machines and it works very well for that. If the drive were a little faster it would receive 5 stars, but for the price, it's hard to beat. It will eventually be used for storage and I have no doubts that it can handle the task well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    Easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, compact and reliable. Would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this brand because I have one at home that works well. I had no problems using this one. Just plug in and use. It comes in three different colors so each of my kids can tell which is theirs.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Solid Drive, Great for Travel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Passport Ultra. My first one is for my Time Machine backups of my MacBook Pro and this one is used to store deployment applications for new computers. Compact and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good Gift for a Friend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a friend who recently graduated and just started his new job in the professional world. I got this as a present for him making it through and he is very pleased with it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Not the easiest to use.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, there's 2 applications that can be used with this & that's where it begins to get confusing. I'm very tech savvy & this hard drive isn't the easiest to use. I have failed to backup what I needed without having to redo it more times than I can count. If I don't open the correct file, I'll have documents that I can't even open due to how it's saved... It's really frustrating when you have to delete a backup just to get the application to backup properly and actually work. It's great for what it is, but I wish it was easier to use. I like that I can easily store it in a firesafe to protect all my files and mainly all my pictures I take with my Nikon D5200. If I find a better hard drive, I would probably restart this one and use it for pictures only or something simple like that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple Backup Solution

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to find a product that does what it is supposed to do with no fuss or extraordinary measures. Plug and play and it interfaced with my existing software without a hitch.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Plenty of Memory

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item when I had to bring my 2 in one Toshiba Laptop/tablet in to Best Buy for Repair. They were able to back up all of my data, with plenty of room to spare.

    I would recommend this to a friend
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