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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6267 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 313 Showing 6,241-6,260 of 6,267 reviews
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how quickly and easily it backs up all of my information.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Automatic system back-ups are great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friend recommended we get this product to back-up our systems, so we don't have to worry about manually doing them. Great product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't Serve Its Purpose USELESS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthless! This works great until you actually have to use it to transfer files. It won't transfer across operating systems. Can't transfer from Windows XP to Windows 10. Changing operating system version corrupts device. Customer Support is out of US! They couldn't provide a work around. What good is this if it won't work when you need your files. THIS IS A WASTE OF MONEY, MY TIME AND CAN'T RETRIEVE FILES. Do not buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Used for Macbook Pro Back up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used this brand in the past and still a fan. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    external hard drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    backed up my files perfectly and save me lots of stress

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product I need thirty six more charactersss Nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great external hard drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usb 3.0 is super fast for data transfer, great external

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the capacity and size of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RELIABLE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WESTERN DIGITAL IS THE ONLY BRAND I GO FOR. SMOOTH

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    does what its supposed to do

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this for the backup to my office computer. Backup software is much less bloated than Toshiba.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and dependable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds all my files at a quick and fast location to carry around and retrieve whenever needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product. However, I would expect it to be little more cheaper.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and a great price this external hard drive looks and works great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves its purpose. Backs up your files. I would Recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    best purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very transferring and loves the color of the harddrive

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible customer support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was deceived by one WD agent when he gave me a number for advanced support, turns out it was microsoft's number which is a pay service. Another WD agent had me unplug the hard drive which froze my computer. She should have told me steps to "safely eject" hard drive. While I was waiting for a supervisor to think of a solution, I went online via my tablet and found that if you unplug power to entire computer, wait 30 seconds and plug everything in and power on it will reboot. WD says it will provide basic install support. Very basic at least. Don't count on them for much and count on them less if you need them for anything that arises from the install. Also there is no directions in or on package.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good price for something I had to have

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I had to have an external hard drive, at least this did the job for a (relatively) inexpensive price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    passport 1tb bought 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this one. It seamed to be corrupt. it happens best buy returned with no problem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. similar to other usb hard drives.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite all the good interviews you may see about this product, DO NOT believe it! This external hard drive is all handy dandy when you first start using it, but this hard drive will slow your computer down and it'll have its moments where it doesn't want to be read by the computer. A lot of my friends have the same problem, and we're all photographers. We use this to backup our old work and it is not a good thing to buy. If you want an external hard drive that won't slow your computer down and that'll always be read, get a LaCie hard drive (the thunderbolt edition). That one is highly used and recommended.

    No, I would not recommend this to a friend
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