Customer Ratings & Reviews
- Model:
- 470101
- SKU:
- 3247056
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the Home 4G Cellular Signal Booster favorably for its ability to improve signal strength, ease of use, and call quality. However, some customers have expressed concerns about the installation process being time-consuming, the price being a bit high, and the coverage area not meeting expectations. Additionally, a few customers have noted that the device tends to get hot during operation and that the range is not as accurate as advertised.
This summary was generated by AI based on customer reviews.
Not much for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It helps the phone some but not a big help for the money
No, I would not recommend this to a friendGood but not perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It helps but not as much as I would hope for the cost
I would recommend this to a friendBrand response from weBoost Customer Support
Posted .Thank you for your review of the Home 4G! We are happy to see you are getting improvement, but sorry to see that you are not completely satisfied with the coverage. There are a few things we can do to hopefully improve the coverage you are seeing. Please reach out to us directly here:
http://support.weboost.com/hc/en-us/requests/new
not really satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, IT DOES HELP. But not like expected. Best I can get is one green light, two orange and a red. My car buster does just as good if not better, and wasn't as much trouble.
No, I would not recommend this to a friendBrand response from weBoost Customer Support
Posted .Thank you for your review! We are happy that the booster was able to help in some small way, but we are disappointed that we weren't able to help you fully! However, hopefully we can remedy that with our help.
I know that by what you described, that we cannot achieve full gain by where you're at right now with the lights being red and orange.
Red is an indication that the antennas are too close to one another or that the antennas are pointed towards each other. If there's any other devices that are next to the unit itself that can put off any signal, then the booster will blink red or solid red even when there's enough separation.
Orange lights can indicate that there's too much signal outside coming from a nearby cell tower that is overloading the booster which causes a similar issue to the booster where it's not going to work as good or at all if it's bad enough. Overload can be reduced though by turning the outside antenna away from that area, resetting the booster and checking your signals to determine if it's working when green. If that doesn't happen, you may need to hide the antenna from the signal by shielding, but hopefully it isn't that drastic to have to do that, simply moving will help most of the time.
I hope that this was able to help in creating an understanding of what needs to happen for the booster to work properly. Please give us a call at 866-294-1660 or contact our online support at: [email protected] to receive more help from our customer support team.
Thank you! I hope that you would continue to work with un in the future.
Didn't Work for Me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a remote cabin where we normally get 1-2 bars outside but the signal inside is nearly non-existent. After reading dozens of reviews and recommendations, I bought this to boost the signal indoors so I could make calls from inside the cabin We had a whopping 3 bars JUST ONCE for about 5 seconds, then no signal at all. I reviewed the entire installation procedure to make sure we did it right, called tech support and could never get past 1 bar and dropped calls. It might be a good product and perhaps I received a bad one, but it was enough of a negative experience, I couldn't recommend this to anyone.
No, I would not recommend this to a friend- Pros mentioned:Signal strength
Increased signal from -112 to -76
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We originally mounted this device in a window that faced the nearest tower. Before setting this booster up, we were barely able to make calls and the call quality was not good, often dropping calls. When we mounted the booster in the window we realized a gain of about 20 db. The signal strength varied from -90 to -106. We decided to mount the antenna on the roof facing the closest AT&T tower and were able to get a signal as good as -76 db. It is crucial to put your phone into "field test mode" so you know exactly what your signal strength is and I highly recommend using an app called "OpenSignal" to determine where the closest tower is in your area. This thing isn't a miracle worker and will do what it says as long as you put a little bit of effort into setting it up correctly. I give this item 4 stars because for $400 I expect the internal antenna to have a better range.
I would recommend this to a friend Cellular Signal Booster Didn't Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this device to use at my lake home that has weak cellular signal. It requires a lot of wires (not pretty) and for best operation includes installing an outside antenna with a wire going to it. I opted to only install inside with outside antenna mounted on a window (an option), but it didn't work for me. Returning unit.
No, I would not recommend this to a friendBrand response from weBoost Customer Support
Posted .Thank you for your review, Mike.
I am sorry that the booster wasn't able to work for you at your lake home. We are sorry that this was the case and we hope to create an understanding of what the booster is capable of working at all. The main component of being able to determine what the booster is capable of doing is based on the outside signal. With that, you stated that you were working with a weak signal which can determine two things, either the booster didn't work at all since the signal was too weak or the signal was so low that the booster wasn't boosting very far. There could be a slight possibility that a part wasn't working correctly - even the booster but it's not very likely. However, we should be able to troubleshoot the booster if you have any other questions about that in the future. We are happy to help here and hope that maybe a different solution would be the best.
Please give us a call at 866-294-1660 or contact our online support at: [email protected] if you would like to to go over options of how we can do this and give you coverage inside your lake home.
Thank you again for your review and hope that you'll consider us in the future again.
Very Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My home has a metal roof and cell service is spotty at best in the house. I was told this would boost my signal in the home and eliminate my problems. After setup and several calls to tech support there was zero difference in service. Per tech support I even set the entire unit up outside to determine gain in signal strength vs what was in the house, and there was none. Very disappointed in the product and returned it that afternoon.
No, I would not recommend this to a friendBrand response from weBoost Customer Support
Posted .Thank you for your review.
I am sorry that our booster failed right out of the box. This does happen sometimes since it is an electronic unit and we are sorry that this was the case, even with customer support help. If customer support was helpful in determining your signal strength as well, another unit might be useful in trying again if you would like to try it. Again, we are sorry that the booster wasn't able to work out of the box.
If there's any other questions that need to be addressed, please give us a call at 866-294-1660 or contact our online support at: [email protected]
Thank you!
- Pros mentioned:Signal strength
Not work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed everything was good to go but did not improve my sprint signal but my mom t-mobile signal did improve.
I would recommend this to a friend - Cons mentioned:Heat
Unit didn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit didn’t boost signal at all. And unit got real hot after just a little while. And it had all green lights.
No, I would not recommend this to a friend Not for me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never did see much improvement. Tried it on the tallest part of my roof with no luck. I ended up taking it back.
No, I would not recommend this to a friendWorthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't really boost my signal at all. I called weboost, they were no help at all. They told me that the government made them reduce the power of the booster. I asked if I could return it, they said no. Poor product and poor customer service.
No, I would not recommend this to a friendBrand response from weBoost Customer Support
Posted .Thank you for taking the time to write a review. We are sorry to see that you were not satisfied with the performance of the Home 4G. We strive to provide the best customer support, and want to make you receive the best.
Prior to 2014 our boosters did have a higher output power, and per FCC regulation, the output power was lowered on all signal boosters in the industry. Our products still work great for situations where signal is usable outside, but needs help inside. However, if you are not able to make and keep a call outside, our boosters may not be recommended. We would like to work with you directly to see what we can do to improve your experience. Please reach out to us here:
[email protected]
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a 500 dollar item. Instead I got a item to hard to install and didnt work to my expectations. Didnt seem to help my hotspot either.
No, I would not recommend this to a friendDid not work well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product only allowed us to get service about 10 feet from the antenna in the house. It was definitely not worth the money.
No, I would not recommend this to a friendNot impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two weeks ago after adjusting and re adjusting I am returning it.
No, I would not recommend this to a friendBrand response from weBoost Customer Support
Posted .Thank you for your review on our Home 4G.
We are sorry that we weren't able to respond sooner!
I am sorry that the booster wasn't able to work for you in your home. Please understand that our boosters are designed to work - trust me, we wouldn't be in business if they weren't. However, there are a could things that could be preventing your booster from not working from the signal not being great enough outside to one of the parts is defective out of the box. We are sorry about any of these circumstances since they prevent the unit from working. However they are avoidable. If a part is damaged or defective that is determined by one of our agents, we can help you out in getting a replacement part for it. It's great that we are able to help people in that way, please reach out to us so that you also can take advantage of this as well.
Please give us a call at 866-294-1660 or contact our online support at: [email protected] to determine what the issue might be and that we can understand your situation.
Thank you!
You need a decent signal to begin with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our location did not have much of a signal outside to start so boosting a weak signal only improved the signal a limited amount. I returned this product.
No, I would not recommend this to a friendNo improvement
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With 2 bars of signal outside, I have seen no improvement inside, even when standing directly in front of the inside antenna. I spent over an hour trying different directions on the outside antenna and even looked up the proper direction on a cell tower map. I get all 4 solid green lights, but no improved signal.
No, I would not recommend this to a friendNot for our needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had high hopes for this product but unfortunately did not work as well as we were hoping in our area (way out in the country)
No, I would not recommend this to a friend- Cons mentioned:Coverage area
Not for weak signal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product will not improve service in low signal zones and needs a large area to work.
No, I would not recommend this to a friend Minimal difference
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not tell any difference with the increase in reception. My phone hotspot provided as much improvement. Waste of $400.
No, I would not recommend this to a friendDidn't work for me. Easy to set up.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and run however it didn't work for my location. Didn't increase the cell signal.
No, I would not recommend this to a friend