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Customer Ratings & Reviews

Your price for this item is $1,399.99
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The comparable value price is $1,889.99

Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,293 reviews
  • Cons mentioned:
    Shelving

    Rated 4 out of 5 stars

    Small size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good refrigerator for cold things, but a tiny inadequate freezer. Drink dispenser is okay, but ice cubes are half the size of a regular ice cubes. When the compressor is on you can really hear it.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Whirlpool Refridgerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem is that it does make a noise constantly. I am trying to buy a filter wondering if the is the correct one for it? EDR1RXD1

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sale process was excellent. Updates were excellent. Product is good. Delivery was excellent. Doors/handles aren't even.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only have had it a couple of days, which is why I gave only 4 stars. So far no issues. I hesitated getting this refrigerator based on reviews saying it made loud noises. I have not experienced any noise other than when the ice drops into the container and the water runs into the ice maker all of which is about 30 seconds if that. I doubt that there’s any ice makers that can drop the ice without making noise.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Whirlpool Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly! I love the sleek look of the ice maker/filtered water. It really is a good quality appliance. Plenty of shelves and drawers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Superfridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my Whirlpool refrigerator because it was top rated in Consumer Reports. It is so much better than my previous refrigerator I paid twice the price for. Added bonus, finger print proof and gorgeous!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am pleased with my purchase. Works excellent. I don’t notice excessive noise with the ice maker. The only reason I gave 4 stars was due to the shelving units in freezer. It should have included more shelving units. To buy additional units is pretty pricy. Other than that no complaints.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Not wonderful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Installation" was by two truckers. After a complaint, a second set of truckers spent more time arguing that nothing could be done than they did in leveling the fridge. The ice maker is noisy. There is more noise off and on from some function. The meat drawer binds rather than slides smoothly. The fridge is still not level. Yes, the floor is uneven but the screw devices on the fridge do not have the range to overcome this; our prior refrigerator's levelers took care of that. If this was a $100 TV, I would have taken it back but the logistics of trading out a refrigerator have resulted in a decision to live with it but there must be a better counter depth solution out there somewhere. I would happily pay more for quieter ice maker, leverers with more range, drawers that pull in and out without binding, and a refrigerator that operates silently.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, DouglasR. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Just Ok !

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had it about a month now - Ice dispenser is very loud !! and the covers for the lights are vary cheap and not long enough they are very loose fitting. Freezer could use another shelf or 2 - cutting my own out of plexiglass. only good news is that the price at best buy has gone down twice since i bought it and they have price matched both times. picture shows how bad the light cover fits - i have tryed sliding it over but it is a bit short.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    Color is not black

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator to match my whirlpool appliances, but I was really surprised by the color. It’s more of a space grey than black. The space in the refrigerator is smaller than I thought. Best feature is the water and ice dispenser.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    love our new Whirlpool!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect size for counter depth and height. love the Measure fill option! put a 22oz glass in the water dispenser type in 12oz ana walk away!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Nice refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a little loud when dispensing ice. Nice, slick design.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for my basement. I entertain alot and purchased the full Whirlpool suite of appliances. The style along with functionality works well for me and my guest

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love their Refrigerator perfect in counter depth Looks great very please with it so far like the Ice maker and water dispenser in the door very happy with it Check out our reviews before buying ...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gargantuan vs counterdepth!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank heavens Best Buy has an awesome return policy! I bought the wrong frige, it was huge! Totally my fault but just take a look at the differences between the 2 in the pictures. The fridge works great and the exchange/delivery went perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance, Water dispenser

    Rated 5 out of 5 stars

    So bright inside

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is not enough I can say about this refrigerator. It is roomy, bright and works great. Ice maker is perfect.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Freezer Door Design Flaw-Non Functioning Ice Maker

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At month 14 of owning, the ice maker quit working. After googling, I quickly found other reviews with the same problem. The hard plastic around the freezer door hinge pinches the wiring component and eventually cuts the wires. Initially the ice machine quit working and now the entire mechanics of the ice maker is defective. I have called Whirlpool several times to check on a recall but there are none at this time. The customer service rep has told me this is a problem and they receive call. Unfortunately Whirlpool has been of no help in offering fix and I have a non-functioning ice maker after 1 year. I could never recommend this and would have a hard time recommending or buying future Whirlpool products.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hi DKMc, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    fridge is awesome!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect fridge for my airbnb rental unit super glad i was able to add this to my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the clear see/ thru plastic drawers. Should have had one more self included as there is a ledge for it. Did not have the referenced filter piece (approx 2x3”) mentioned in manual on the inside. I will call to see about ordering the piece. Water does not come out cold initially-unlike previous ‘fridge. This may be an energy saving step? Overall, very pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    My new fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker is great, produces quickly and purified water is cold and taste good

    I would recommend this to a friend