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Customer Ratings & Reviews

Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 624 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 624 Reviews
  • Rating: 4 out of 5 stars

    Noisy but not as bad as reported.

    Posted
    Bowlinprof
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I spent a good amount of time researching refrigerators and landed here because of the balance of cost, features and reviews. I intentionally waited a month before writing my review to give honest fact based opinion. First, yes this model is louder than our 2006 GE model both in motor and ice maker refill but not the jet engine described in another review. If in a studio apartment it would take I bit to get used to but we only hear it occasionally ( when it’s quiet) when sitting in the living room. Next, the water and ice dispenser has several comments that on day one seemed credible HOWEVER, after daily use for a month it is obviously a feature Whirlpool spend some time on. Ergonomically and functionally it’s quite impressive how they instinctively work for us. Did we spill some water on the floor a few times the first week? Yes. After that we now love the ease of not having to select which one and how quickly is cup of water fills. Also the water is much colder coming out than our old fridge ever did. Finally, the ice maker is loud dropping ice for the first few days but once it is half way full it is the same as everyone else’s. As a side note that is true of every refrigerator made today, the turning off when the door opens then right back on is concerning to me in that with a house full of kids opening the door over and over it just seems that a motor stopping and starting over and over had to have a negative affect in the long run. Planned obsolescence I guess.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't do it!

    Posted
    Disappointed
    • My Best Buy® MemberMember

    Completely dissatisfied on all fronts. First, dont ever buy from best buy if it's an item that needs to be delivered. What a nightmare! The delivery company completely destroyed my house trying to move in this new fridge (which is exactly the same size as the old one) wood floor scratches everywhere and a giant gouge where they slid the thing across the floor with no protection!!! Infuriating! I will never ever buy from Best Buy again, and I'd advise others to do the same. We need them to know that this carelssness is NOT OK! Now onto the fridge! After the dust settled and the delivery men left i noticed a very loud fan or compressor noise coming from this fridge. Are you kidding me?! On top of the trouble i have had with the delivery itself now the fridge is going to hum loudly?? I am talking decibel levels above the previous fridge (which was the exact same whirlpool model from 7 years prior) how can this be? Are we going backwards with our engineering technologies? Very disappointed. I intend to return this refrigerator but God help me the day they come to move it out! Overall a complete disaster... majorly inconvenient!!!

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Dear Disapointed,
      Thank you for your review.
      We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your
      review with you. If you have not had your issue resolved, please email us at Whirlpool_Reviews@Whirlpool.com at your earliest convenience with your username Disapointed, a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you. WhirlpoolBrand

  • Rating: 5 out of 5 stars

    Good so far

    Posted
    Mickey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We’ve only had this unit less than two weeks, but so far have been pleased. I really like the interior lighting. With the shelves and drawers being clear, the light can shine right through. It makes it easy to see everything. It creates an illusion that the interior is more spacious. We like the light on the freezer door for water and ice. The ice dispenser area is a little shorter than in our previous fridge so it takes a little getting used to. The solution is to use a shorter cup to catch the ice and pour into your tall cup. Also, the water is in front of the ice, so it is necessary to pay attention when getting ice and water. It’s nice that the light on the ice/water area goes on when it senses your glass. You may keep the light on all the time if you wish. The only issue I have is that the ice dropping from the ice maker is much louder than our previous refrigerator. Although, this fridge is supposed to be the same size as our old Samsung fridge, the freezer compartment is smaller. The whole top shelf is ice maker where in the Samsung, the ice maker was half the size. The shelves on the door are substantially smaller as well. Overall, it’s quiet, the price was reasonable and it looks nice. It serves the purpose.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Leaks---known issue with this model

    Posted
    1KoolKat
    • My Best Buy® MemberMember

    So, shame on me for not fully reading the reviews before we purchased this fridge. Water gathers in the cubby where the ice and water dispenser is located. Not only that, but the freezer then went from one extreme to the other and it went from not freezing at all to having ice that I could have used as a murder weapon. You know what I'm talking about. THEN, the fridge wasn't keeping things cold. I thought it was my imagination until I went to get a bowl of cereal and the milk came out in chunks. Yeah. Yuck. And, you know how when you're craving cereal that's ALL YOU WANT? I felt like I was having a chic-fil-a craving on a Sunday. Boooo. Bottom line---don't get this. Don't. Just move on to the next one. I love Whirlpool and Best Buy is great so this is not a knock on either of those companies. Just this model of fridge is bad. Trust me on this. You do not want clumps of milk. You may want a legit murder weapon and I totally get that, but it's not worth what you have to go through to get an icicle.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      1KoolKat, thank you for your review. We would like to inquire about your review with you. Please email us at Whirlpool_Reviews@Whirlpool.com at your earliest convenience with your user name (1KoolKat), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool® Social Care Team WhirlpoolBrand

  • Rating: 2 out of 5 stars

    Loud and the compressor cycles all the time!

    Posted
    Corey
    • My Best Buy® Elite MemberElite Member

    We've had this fridge for about 3 weeks and I'm really disappointed about how loud it is and how often the compressor seems to cycle. Even when the doors have remained shut for several hours I've timed it at running 50 out of 60 minutes in an hour. I can hear the fridge humming constantly from across the room about 35 feet away. It's very annoying. I would have expected a modern fridge to run much more silently. I reached out to @WhirlpoolCare and have gotten nothing but generic and callous responses pointing me to unhelpful FAQs and documentation pages. It's obvious that they don't want to engage in determining if this is an isolated problem or common for this model. On the positive side: The fridge looks nice from the outside and provides ample space on the inside given it's moderate footprint. Other annoyances worth mentioning: The cover for the ice tray is not well constructed and will not stay clipped. Also beware of the water dispenser. We didn't notice how flush it is with the front of the fridge and it throws guests off. We're worried about it getting hit by accident when getting ice or if someone leans on the fridge door.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com , with your name, phone number, street address, zip code, model & serial number and date of purchase on the appliance. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. WhirlpoolBrand

  • Rating: 4 out of 5 stars

    Good frig so far

    Posted
    Lynn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this refrigerator to replace a older whirlpool refrigerator that I had. All in all it’s a pretty good refrigerator. The cons that I can think of is it does make various noises but it’s not a dealbreaker. Also when it’s delivered make sure that the doors are even if not the delivers need to adjust it so that the doors will shut properly; it also states that on the manual as well. Also if you have heavier items on the door of the refrigerator you always need to make sure that Its close properly after each use. I think as a refrigerator goes it’s going to be a work horse and it’s going to do what it’s made to do (store food)and it looks beautiful in the kitchen with a very modern and sleek look. I love the fact that it does not have a drip tray I think drip trays are just disgusting and need to Be pulled and cleaned far to often, it makes cleaning it much much easier and faster .The one that I purchased has almost a mirrored effect;so when you look at it you can actually see yourself. It was a good purchase for the price that I paid and then also with the warrantee you can’t beat it. I think whirl pool makes pretty decent profucts.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Noisy sounds like an MRI machine

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This thing is noisy and makes noises like an MRI machine. When I say noisy I mean you can here it from 15ft away. I walked in the door and asked my wife if she had left clothes in the washer. It was the refrigerator. Water is warm, coming from the water dispenser. Water dispenser is slow when done getting water. Once you pull a cup away it keeps on going for about a split second, spilling water on the floor. Last, these things no longer come in boxes it took 4 tries before we got one with no dents or dings. They all come from same hub in Dallas to stores in San Antonio. The second came shrink wrapped, looked like it was used. The rest came in fixed plastic wrap but were dented. One looked like a pallet jack had rear ended the back. They need to box them in styrofoam again. They already don’t make them like they used to, now we need to deal with careless delivery people.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Dave, we really appreciate your feedback and do apologize for the inconveniences. Please feel free to reach out to us if you have any questions or concerns. WhirlpoolBrand

  • Rating: 1 out of 5 stars

    Pick another brand

    Posted
    DaveK
    • My Best Buy® Elite MemberElite Member

    I purchased this refrigerator as part of a package. After installation, I immediately noticed that it was very loud and the fan kept running. It was only then that I went back and read the reviews. Big mistake! Apparently this refrigerator has an extensive history with the same issue. I also noticed the same stock Whirlpool response. I contacted Whirlpool and received this: "I am terribly sorry to hear that this unit is making this noise. Usually when a refrigerator is just installed it will make noises as it settles. it can take up to a week for it to settle." I called Best Buy and they were fantastic in getting a replacement out right away. Unfortunately, the replacement fridge is making the same loud noise. My suggestion...AVOID WHIRLPOOL. The fact that they are aware of the issue and instead of fixing it, they just make excuses should signal you to shop for another brand. Bye Whirlpool!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Sorry we bought this

    Posted
    slortoise

    The unit looks great on the outside. It keeps our food cold as it should. However the ice and water dispenser is very poorly designed. The water dispenser is in front of the ice dispenser as opposed to being side by side. This results in constantly having water drip marks running down the front of the freezer door. Also when inserting the glass to get ice it is very easy to accidentally bump the water dispenser and make a mess. This fridge does not have leveling legs. Since the unit is on rollers when we pull the door open the whole fridge rolls forward. I had to put shims in front of the rollers to prevent it from moving. This fridge is loud. When the compressor turns on the condenser coil underneath the unit vibrates and creates quite an annoying noise. The other design flaw is that the shelves are not adjustable which limits the storage.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hi slortoise, thank you for your review. We would like the opportunity to speak with you further about your concerns. Please email your name, address, phone number, model/serial number and a brief description of your concerns to Whirlpool_Reviews@Whirlpool.com. WhirlpoolBrand

  • Rating: 2 out of 5 stars

    Fan is a little too loud

    Posted
    BobinBirmingham
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This 25 cu. ft. version is a very nice looking refrigerator but the fan in the freezer section is a little too loud to tolerate. I returned the item after a few days, and I purchased the 28 cu. ft. version, which protrudes only one extra into the kitchen and is considerably quieter. Also, the ice maker in the 25 cu ft version takes up way too much space in the freezer section. The 28 cu. ft. version has the ice maker in the door, and offers a ton more space in the freezer. The ice and water dispenser in the 25 cu. ft. version is a bit messy too. I could not figure out a way to keep the ice chips from ending up on the floor (no exaggeration). The 28 cu. ft version has an entirely different type of ice and water dispenser that works much better.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Don't buy this

    Posted
    SJ18
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this less than 6 months ago and regret this purchase for many reasons: one, water drips from the drink dispenser and down the front of the refrigerator. Also, the way you press the water dispenser to get water in your cup, you use the lip of your cup and how unsanitary is that! We have water somehow dripping from somewhere in the freezer and icicles forming from the top and sides. My husband found some solution online that involved putting silicone caulking around the seal, but that did not help at all. I keep begging him to call Whirlpool, but haven't yet. My biggest beef is the poor return policy of Best Buy. We said years ago we wouldn't buy from them just for the policy alone, but obviously we forgot and are sorely reminded at this point. We should have gone to Costco.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      SJ18:

      Thank you for your review.

      We are sorry to hear of the concern with your appliance. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also provide a description of your concerns.

      We look forward to your reply. WhirlpoolBrand

  • Rating: 3 out of 5 stars

    A Nice One But...

    Posted
    BB4me
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had to replace my old fridge and had to do it fast. I shopped around at different places and found this one on Best Buy website. It came as advertised and it looks really nice. I like the stainless steel look that goes with the kitchen. It operated as it should be but after 5 hours of the delivery, the fridge changes its operation. Every time we open the door (either the fridge or the freezer), the unit stops running. It resumes its operation once the door is closed. I have tried to call the support help but to no avail. Does anyone know what causes it? Any suggestion is greatly appreciated. I gave it 3 stars because of this issue and it lacks multiple tracks for the shelves. You can't move the shelves up or down the way you want it because of the fixed tracks. I would give it a higher rating without the mentioned issues.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great value with some minor annoyances

    Posted
    MDTX
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Based on price for the size and features, this is 5 stars. Excellent value, but I subtracted a star because of several minor annoyances. 1) The unit is noisy when it runs, at least compared to our last two units. Also, when the ice dispenser is filling a cup or when the unit reloads water, it can be obnoxiously loud. Not a show-stopper, but surprised us at the volume from a newer model. 2) The water dispenser does not provide cooled water. This might not seem like a big deal, but when your family is expecting cooled water, it can be a consistent minor annoyance. I have never seen a modern refrigerator not deliver cooled water. We're in Texas and it's July, so your needs may be different. 3) As others said, the sides are not stainless, but rather a closely matching gray color. Not a big deal for us. 4) The unit does pick up fingerprints pretty easily. Just be aware... MDTX

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Looks nice but feels cheap

    Posted
    Nelly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Looks nice but feels cheap. I thought I payed attention to the details of the appliance but after it was delivered I noticed that the shelves are not adjustable, the shelves inside the door are, but not the main shelves. This refrigerator has 3 drawers wich most others only have 2. The reason I use the word cheap is because the drawers and the plastic condiment shelves feel like they will crack very easy, same with the ice dispenser switch on the outside of the door. You get what you pay for and if you need a new refrigerator at an affordable price I would recommend this. Ice maker is large, but the ice is small, about half the size of a standard ice cube.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great buy for size

    Posted
    Mountainman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall this is a great fridge. It has plenty of space inside, and my wife likes the light and the smaller ice cubes. The look is stainless, but you can still put magnets on the doors for photos, notes, whatever. Although the shelves are not adjustable like the old one we had its not a big deal. I don't think we ever changed them. The only negative is the deli drawer - it doesn't slide easily. The other drawers slide fine, so I don't understand why this one doesn't. This was an emergency purchase because we came home from vacation to a dead fridge and a mess in the freezer compartment. Needed a model that was not too deep because of a doorway right next to where it fits in the kitchen, but didn't want to spend extra for a smaller counter depth fridge, and this one fit the spot just right.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not liking the appearance of the feet

    Posted
    Cypressjan

    I am disappointed in the final set up where the feet of this fridge show wires and plates......very unsightly. The feet should have a cover to not let these display. Am I missing parts?? Have had this two weeks and the fridge itself is big and roomy and happy to have gone back to side-by-side. French door is not for me with bottom freezer where you can't see anything as all are piled up. Whirlpool needs to improve final look of this refrigerator!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Fine For The Most Part

    Posted
    KOOP4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great looking "side by side" refrigerator/freezer. It seems a little noisy at times, but we were told to expect some noise occasionally. My wife loves the way she can see what is in the drawers and on the shelves--nicely lighted and nothing is hidden from view. She likes how the shelves on the door can be rearranged, but that cannot be said of the interior shelves (which is a negative for her). She loves that the refrigerator is on rollers, and can be rolled out easily for cleaning purposes. She could not think of any negatives pertaining to the freezer side. We are happy with our purchase, and very happy with the guys that did the installation.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Loud refrigerator door

    Posted
    AADMTD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Our refrigerator died so we bought this one Labor Day week because it was on sale. Everything was fine until second week the refrigerator door makes a VERY loud noise EVERY time you open it. Geek squad came out twice did his best to try to fix it but couldn’t. He left me his cell number to txt or call him to fix it again. When I called he said he didn’t know how to fix it and that he can’t repair it. He said he was going to find out. Well I’ve txted him twice and no response. No one knows how to fix this bizarre noise !!! It’s really a good refrigerator except my bad luck with a bizarre refrigerator noise. IF ANYONE KNOWS HOW TO FIX THIS PLEASE HELP! Extremely upset!!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    I’m returning it!

    Posted
    FLCEZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love it -EXCEPT - for how noisy it is! The noise is constant, it only stops when you open the door. I don’t know if it’s the compressor, or not- but it’s driving me crazy. It is a constant humming sound similar to a range hood or bathroom fan running; it’s so annoying. Otherwise, great purchase- it’s attractive, it makes ice quickly (no problem with the ice maker), the temperature of the fridge and freezer are maintained perfectly and it has wonderful shelf and door storage. I really love it- but just can’t tolerate the noise.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good price, perfect size

    Posted
    Jazz

    We only had for a day so far. The delivery service was excellent! It is running nice and quiet, a nice change from our last refrigerator. Cools fast and love the separate levers for water and ice. The water doesn't come out real cold, but can add a little ice. Probably the only real set back with this refrigerator is that you cannot adjust the shelves and can fit tall items only on the top shelf. However, the space in the doors in great, so the rest of my taller items fit there. I'm used to one more shelf in the freezer, but I can live with that. I also like the deli drawer, which I've never had before. This was a good option for us as we have limited height and was in our price range. Very happy so far.

    I would recommend this to a friend