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Whirlpool - Cabrio 4.8 Cu. Ft. 26-Cycle High-Efficiency Top-Loading Washer - White-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1270 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Giant capacity, QUIET, stable

    Posted
    Sammix1967
    • My Best Buy® Elite Plus MemberElite Plus Member

    I replaced my fancy, stinky, otherwise effective front loader with this gem. I have washed the equivalent of 2 full loads of towels, jeans, winter coats and snow pants, mixed clothing, rugs, and dog beds in this behemoth. On its WOOL cycle, I washed a boiled wool coat with years of salt stains that our dry cleaner insisted could not be remedied. Voila, it's as clean as the day I bought it 20 years ago! No kidding. The Cabrio is nearly silent, and it spins out like a dream. Sometimes the clean clothes are barely moist! It uses a unique method to gauge how much water to use. It makes a muffled whining sound, which I liken to a scanner, then the water sort of sprays down onto the clothes rather than rushing in through a big hose. This has meant a MUCH QUIETER experience even for my daughter's room upstairs, which shares a wall with the washer inlet hose wall. We used to hear the rush of water and shudder of the valves as our old front loader switched on and off to fill and rinse. I think this Whirlpool Cabrio takes a more "thoughtful" design approach. The list of cycle options seems gratuitous until you read them and start to wonder how well you've actually been taking care of your washables. There's a ColorLast cycle that actually has preserved our many red shirts (Go, Bulldogs!) among other laundry items. I am not a big fan of the theory that one can really, really know exactly how clean clothes get, unless you're talking about stain removal (which, let's face it, has a lot to do with timing and pre-treatment products anyway), BUT I think my clothes must be cleaner since there isn't even a hint of my detergent or softener scents on my clothes, etc. afterward. Not that I'm wasting softener. I can tell it's working because the familiar dry Chicago winter static cling is absent since I bought this in December. The only caveat here is that when taking advantage of a machine that can wash larger loads, you have to consider your dryer's capacity, too. Previously, we had a double capacity washer & a triple capacity dryer. Because of that difference, the drying times almost always matched the washing times. But now with the Cabrio, which functions like a triple, you'd assume I am back to the dryer taking longer. Well, the Cabrio makes up for that annoying time gap by spinning out the loads like a boss. To wit, the digital timer on the machine is ACCURATE. If it says "22", your stuff will be done in twenty-two minutes, period. I do not hate doing laundry. But if you do, you'll be enchanted by the tones the machine makes upon pressing the selection buttons, hearing the cycle end chimes, and especially the lid-open sound when you take a load out. We say it's like angels just did our laundry, so pleasing! We bought this on sale for $450 the first weekend in December, so if you wait, it might go down in price again. I hope for your sake that $450 wasn't just a pre-holiday super special deal. Everyone else in the Chicago area wanted $550 or much more (!) at that time. Budget $30 for the *required* new attachment hoses, and $15 for responsible haul-away/recycling of your old machine.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay away from Whirlpool - Cabrio

    Posted
    Hunter79
    • My Best Buy® MemberMember

    I have a small family of 3 and had just moved into a new home. We needed a new washer and dryer set so after a little investigating we ended up going with this Whirlpool - Cabrio set. Bad move! Our washer is 1 year and 8 months old (almost still new) and it will no longer complete cycles. It just locks up into a fill / drain cycle. It started about 2 weeks ago on laundry day, after a normal load of laundry and the washer started sounding as if it was destroying our upstairs and making a buzzing / grinding noise. The whole house started to shake. My wife and I ran up stairs to see what was going on only to find our washer destroying itself. The drum inside the washer was so out of wack it beat / bent both side walls on the wash out a good 2+ inches. Water was going everywhere. We both raced to turn the hot and cold water lines off and kill the power to the washer. The washer was upstairs over top our great room in a log cabin with all wood floors and ceilings. If we would of been outside or something, this could of been a flooded home situation. We ended up getting the clothes out of the machine and I fired it back up to see if I could get it to drain. We were successful with that at least. All the water drained out no problem as long as I started it in the special rinse and spin cycle but turning off the rinse function. I let the washer sit for a day with no power to the machine. I fired it back up and started to test it to see if I could get it to perform any cycle functions or to see if it was shot. Low and behold this machine is toast. It now makes a loud buzzing noise and will not engage the different cycles it should go through once you start a load. It sticks on the fill up and will drain the refill over and over. It literally will do it all day long. I have never seen or heard of a washer destroying itself the way this thing has done. I'm happy to post pictures if anyone would like to see. Anyway the long and short is this was not cheap, not the most expensive either but for a family to spend this kind of money on an item and get less then 2 years out of it is just horrible. The machine has worked limited dutty, just blows my mind that this occurred but in reality we were lucky. Since we were close by and was able to stop it before it distroyed our laundry room or worse yet flooded our home. The pics are after I pushed the sides back in as far as I could get them. If this washer has any protective sensors on it to stop it from vibrating itself to death then a new kind of sensor needs to be used in the future.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hey Hunter79, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rating: 3 out of 5 stars

    Jury's Out...

    Posted
    Catherine
    • My Best Buy® MemberMember

    The jury is still out as we just got this washer today due to our old Cabrio washer leaking from the bottom with water flowing all over our hallway upstairs and seeping down into our living room the other day. Our smoke detector was not happy...drip, drip! Ugh. But the washer was about 10 years old, so we figured we'd be better off just investing in a new one. I loved that Cabrio otherwise. This is the newer version of that one, I guess. This one has a completely new panel, etc., but it's attractive and seems nice and easy to understand. It has some delicate, melodic tones that I'm sure you can turn off, but I do like a tone alerting me that the washer is done (to prevent clothes from sitting in it and getting moldy-smelling). And I've learned to always keep the washer lid open after every wash. There was a button on our old one that actually said "Pause" if you wanted to throw something else in, but with this one you have to hit a 'Hold to Start' button (which should say pause) instead. It works, but it's not very user friendly. Also, you cannot just hit spin without 'rinsing AND spinning.' Not sure why they would remove the spin-only button. If it ain't broke, don't fix it! Unfortunately, they installed it but didn't balance it. After the installation, the installer told us to run an empty load first, saying this should be done 'to get it to balance itself,' and then he left. Seemed okay, but when I washed my first load of laundry, the machine shook all over during the spin cycle, and it was obviously unbalanced. We could attempt to balance it ourselves, but I don't think we should have to with a new washer. So we have to have a tech come out and, in their defense, they escalated the call. Going on the fourth day without doing laundry, though....eek! I do like the large drum. It's the same cubic feet as our old one, but this one seems much larger for some reason. I also like the white top. We had a see-through top on the old one, but who really needs to 'watch' their laundry being done? Also, the glass was constantly spotted. Although the load of wash I did was unbalanced, the clothes came out very clean, and that was in cold water. There were a lot of strange noises (which they do mention in the guide). The clicks and whirls, I'm used to. But I heard an unfamiliar one - almost like metal hitting the drum, followed by a rubber scraping sound during one cycle. It wasn't a loose coin or anything but sounded internal. It was a short, quick sound, but it didn't sound right. But even without that sound, though, I wouldn't say this is a quiet washer. The agitator seems pretty loud to me. All in all, I'm going to hold my final opinion and wait until the tech comes out and balances it. Perhaps all of these unusual sounds are due to the fact that it's unbalanced. So if you're interested, stay tuned for my yay or nay on this recommendation. I'll say yes for now, and remain cautiously optimistic.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This Whirlpool Cabrio is a keeper

    Posted
    chaslp
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This Whirpool Cabrio is my first high efficiency (HE) washer. I was a little apprehensive about buying it, mainly because of the not-so-good reviews others have written about HE washers. I've always owned basic agitator-type machines that let me be in total control. I thought no way could I ever get a good wash without me being in charge of the water level, or being able to open the lid to poke around and check on how things were moving, tweaking this or that as I saw fit. I didn't want to give that up. So basically, my reluctance about owning a HE washer was that it uses new engineering and a philosophy that says: "Look, you put in the clothes and go away. We're gonna' lock the lid, adjust the water automatically, and wash your clothes in a way that we've vetted to be best, despite what you think you know. By the way, we'll beep when we're done. Trust us!" I didn't know if I was ready to put such blind faith into the concepts of some faraway washing machine engineers, but I pondered this: These engineers have scrutinized laundry in their labs and they are experts! They use computers, math, science, maybe even algebra! This is what they do for a living. They have wash-water in the veins! With all this know-how, they've figured out better ways to wash clothes, like how to do a better job with less water. They know what they're doing. In my little laundry room with not one computer, how could I possibly think I know more than they know? I decided to go for it. Well, despite my pre-purchase apprehension, I have to say I'm totally happy with my new HE Whirlpool Cabrio washer. I've ceded total control to the engineers and to the logic they've built into this magic white box. The Cabrio really "knows what it's doing" and the clothes come out clean and fresh! The electronic controls are not nearly as intimidating as they might look initially. In fact, the controls and the machine itself are a joy to operate. I actually look forward to using my washer! Go figure! A word about noise: I now know that high-efficiency washers work differently and make sounds that are noticeably different than older style washers. It's really unfair that some (possibly confused) reviewers characterize these "different" sounds as noise. To me, noise is a high decibel, annoying sound that makes a person want to cover his/her ears. The Cabrio is no way like that. It's very quiet. If I'm close to it when it's in a wash or rinse cycle, yes, I can hear its subdued grunting. But this low-level sound is hardly noticeable when I walk away. It's incredibly quiet when spinning to extract water, even though when I put my hand on the lid I can sense that the drum is really flying! It extracts a lot of water! And it's solid as a rock on the floor thru all cycles, including the super-fast spinning. I never mind spending money on well-built things. To me, the Cabrio feels solid and well-built. Compared to other washers that I checked, I feel I got an outstanding value. It's a solid, technically advanced washer that does a great job for a decent price. I bought the matching Cabrio dryer. I'm very happy and I would recommend these machines to anyone. After writing this, I almost wish it were wash day! Good luck!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good machine with quirks

    Posted
    Dadio

    After many years of faithful service to a family with several kids, our washer’s life cycle came to an end. My wife entrusted me, the husband, with researching then replacing the washer. Since our mis-matched dryer also was ancient, we decided to buy new, matching appliances. Online research on several sites revealed opinions “all over the place” for all makes and models. Unlike buying a new car, one cannot “test drive” these appliances, as is true for buying a lawnmower, snow blower, or kitchen appliances. Customer reviews and recommendations are as much information as one can get. Our old washer and dryer were “ancient technology”: the washer had an agitator and simple knob controls. The gas dryer similarly was arrayed. I was in for a shock when I discovered that the newer appliances had microprocessors and corresponding multi-page instruction manuals, joining that cadre of appliances with a study requirement. First, the washer. (Also see my critique of the matching dryer on this site.) Having been advised by a sales person that the “government” is making water usage requirements, and would phase-out older-style agitator models, the two available options were high-efficiency top or front loading models. A top loading model was the only option in our laundry room space. Having visited several appliance stores, and in discussion with sales people, along with online research, I decided on the Whirlpool Cabrio line. After a month of usage, here are my impressions (for what they are worth). The washer and control panel look sleek. The flat panel controls beep for everything. Programming the washer (as opposed to turning a few knobs) elicits “beeping sounds” much like playing a video game. The instruction book mentions a way to silence these amusing (annoying) sounds. The installation requires a 4” clearance from the back wall, which is different from the 6” required for the dryer installation. An inch clearance on the sides also is recommended. This washer needs room for the “shake and bake” during its washing cycles. The tops of both the washer and dryer slightly slope toward the front. Objects placed on the washer and dryer (an iron) could slide off when the machine is in operation. The leveling legs do not allow for installation on a moderately sloped floor; shims may be necessary. There is no traditional agitator in this washer. If the correct spin cycle is not chosen, clothes can become tangled and wrinkled. There is no designated “permanent press” cycle. Consult the manual for advice. A dedicated “permanent press” control panel option would have been helpful. The plastic detergent slide-out tray, located in the rear, under the lid seems flimsy. At the beginning of the wash cycle, the lid locks. One cannot “peek” inside to check water level during the cycle, unless you press the “pause” button and wait for a while. Water filling seems to be on and off many times during the cycle. The machine makes some rather strange noises, but is not overly loud during the washing cycle. I haven’t noticed any improvement in cleaning over the ancient “agitator” model. Although I have my criticisms of this machine, I really cannot compare it to other similar machines. A friend in a similar need for a new machine purchased a Speed Queen washer with traditional agitator and controls. She says that there are no plastic parts, and that laundry marts use this brand for its reliability. One wonders how reliable these new high efficiency machines with complicated controls and sensors will be. Repairing so many complicated controls and systems could be costly.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Lasted 4 1/2 yrs doing laundry for 2 people

    Posted
    Margie
    • My Best Buy® MemberMember

    I have purchased Whirlpool washing machines throughout my 41 yrs of marriage. Between myself, my husband, & 3 daughters, I used to laundry daily. All my machines, except this Cabrio, lasted well over 10 yrs. I purchased this in 10/13 after my kids had moved out. I am very easy on it. The Cabrio I purchased doesn't have an agitator. I can't tell you how often soiled clothes came out still dirty. So, I'd work on the stain & rewash. These were stains or dirt that my previous washing machines would have easily cleaned. Without the agitator, the clothes don't get cleaned well. I have never overloaded this machine. Iit only gets used for 1 towel load, 1 load of sheets, 1 load of hubby's work jeans & tshirts, & 1 - 2 loads of regular clothing (usually on delicate) weekly. The machine didn't drain & spin a couple of loads last week & it suddenly got really loud when it does spin. I could see that the drum was moving too much. So, I had a repairman come in to check it. The machine is leaking oil & water underneath. The motor is shot. Also, parts that hold the drum in place are broken. I spent $855 on this piece of junk 4 1/2 yrs ago. The repairman told me to avoid this brand as he sees this all the time with Whirlpool washers. He also stressed that I should look for a machine w/ an agitator. Having no agitator puts more stress on the drum. Lastly, the model I purchased had no drain & spin cycle. I hadn't noticed when I was looking at machines. It never occurred to me that a machine wouldn't have a separate drain or spin cycle. I used to hand wash some of my sweaters or delicates & spin them before drying flat. I can't do that in my Cabrio. I have to do the entire wash on delicate cycle. I have no faith in Whirlpool after this. I'm looking at other brands. This machine should easily have lasted me for 15 yrs w/ how little use it gets.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com with your name, phone number, street address, zip code, model & serial number, date of purchase on the appliance and a brief description of the problem you are experiencing. Thank you. WhirlpoolBrand

  • Rating: 4 out of 5 stars

    Read the Book

    Posted
    RonO
    • My Best Buy® MemberMember

    Held back one star only because I cannot speak to its reliability yet. This washer cleans very well using so little water you will wonder how it does it. But less water means concentrated cleaning, It has more than ample options and a Huge capacity. It is also fairly attractive and made in the US where parts are immediately available. But read the book, because if you are used to an old style washer you have a few things to learn. 1. Load washer with "loose heaps" of clothes and especially no folded items. This is repeated a dozen times in the book, yet I have read reviews that say a "folded item comes out still folded, so how can it get anything clean?" 2. Use HE detergent, NOT half as much regular detergent. HE detergent is similar to dish washing detergent- low sudsing. If you over suds the washer it may rinse twice, extending the cycle and flushing away your fabric softener in the first rinse. 3. Ignore the strange sounds. They are not loud but are certainly different- relays etc. 4. This washer is a computer. I used a surge protector on the plug. There is one item in the installation guide that most people do not read that looks important to me. It says to keep the packing material under the drum in place until the washer is within FOUR FEET of where it is going. So meet the delivery people in the parking lot and insist they follow those instructions. Download and print the installation guide if you want proof. I read one or two reviews stating the washer leaked. Makes me wonder if they removed the packing material then jostled the machine up 3 flights of stairs. So far, so good.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Happy i spent the time researching washers

    Posted
    Odoyle

    Our old washer ate a bag and then the motor went out on the agitator, so i had to get a new washer. I knew we would not buy a front loader due to the mold issues, and did not understand why we would want a HE washer after reading all the reviews and rants on the product. I ended up buying a consumer reports membership i was so worried about buying a good washer that would last and the selection of the old models are so few and many people comment how the quality has just gone down hill. This washer locks the lid, and the lid is not see through, at first i thought it would be great to have a glass top, but really after maybe one load would i ever care to sit and watch the laundry. I think the glass lid leads to a lot of people freaking out over the lack of water used. This washer has done a great job of washing clothes and the fact i can not wash sheets and a comforter at the same time is fantastic, granted my family does not roll in the mud and no one is a full time mechanic we have been very happy with the washing performance and this is rated really highly at CR. The two draw backs, i tend to leave the spin on the highest setting and on occasion i have to run it through a rinse and spin again because clothes are not dry but 95% of the time the spin cycle has the clothes coming out of the washer nearly dry and has cut down my dryer time. The second draw back is you can't just run a second spin, you have to rinse and spin. I have no regrets not getting an old fashion agitator washer, and have owned this product now for 4 months and have washed everything from hand wash items to comforter to a dog bed with no issues other then 1/20 times i may need a second spin.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Extremely disappointed

    Posted
    StacyB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Before I bought this product I read reviews and talked to people. We had a front loader and outside of the smells that the thing could generate and the maintenance it took to keep it smelling clean, I loved it. I thought the top loader style was the solution to my woes. I was wrong! My significant other is a truck driver and usually comes home with soiled clothes from tarping and chaining down loads. This washer does not get his clothes clean. Not even on hot water, deep clean and deep water. I've had items come out of the washer dry to the point it is obvious that part of the clothing was never even touched by water. I recently washed a king size bed spread by itself, which this machine is capable of handling and it came out with the same soiled spots that I was trying to clean..ugh! I've noticed the water, even in deep water, doesn't cover the washables... That's a problem. When I asked the store people about their experiences with complaints they asked me how I was loading the machine. When I told them I was loading against the sides they told me I should be balling them up....gee that's not what the manufacturer recommends. I read the instruction manual and followed the directions to a T. The response I got sounded so rehearsed that it made me think this is a frequent problem with top loaders, short agitator machines. I'm all for water saving as long as my clothes come out clean. On a positive note. It does well for my clothes as long as I don't put anything bulky in it, course I work in an office. I'm going to eat the loss, and go back to the old style long agitator that moves the clothes and water that covers them.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      StacyB, we thank you for your review, and are sorry to hear of the concerns you're having with your Whirlpool® Washer. We'd like to follow up with you regarding your concerns. Please email us at Whirlpool_Reviews@Whirlpool.com with your name, phone number, address and the model/serial number. Please include a brief description of your concerns in your email. Thank you WhirlpoolBrand

  • Rating: 5 out of 5 stars

    Terrific Washer

    Posted
    lambda
    • My Best Buy® MemberMember

    My clothes washer broke down after nine years. When I visited my local Best Buy to shop for a new washer, I was not used to seeing the high efficiency washers without the center agitator pole. I researched several different brands, read the online reviews including the reviews from a popular consumer magazine. I narrowed my selection down to this Whirlpool Cabrio 4.8 cu.ft washer since it offered the best value. The touchscreen is very intuitive. It's got more functions than I will ever use. Buttons light up in blue when selected. Wash times will vary depending on the functions you choose, but expect significant wash times in excess of one hour. Sensors automatically detect the load size. Gone are the days of manually selecting small, medium, and large. So how does it perform? I was able to place my king size comforter in the 4.8 cu. ft. tub with no problem. Clothes come out clean. At its highest spin setting, clothes will be wrinkly but very dry, thus decreasing dry times in the dryer. The washer is not loud at all. In fact it is very quiet compared to the old washer I had. The label on the washer proudly bears the 'Designed, Engineered, and Assembled in the USA' label. I've had the washer for two months now, so far so good, but time will tell how durable it is. Overall, I would recommend the washer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works as expected

    Posted
    Banzai
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After looking at numerous reviews on this washer and it's similar stablemate the WTW7300DW, I decided on this one because I really didn't have use for the "Steam" function of the WTW7300DW. The washer was fairly easy to install and hookup. I had to use the drain hose from the old washer it replaced mainly because the drain hose that was included was a bit too short for my use. The only problem I encountered was that I couldn't get the machine to power on initially. I ended up unplugging it, let it sit for a few minutes then plug it back in. It then powered up fine and has been fine since. I recommend you read the manual and it will explain why the water level is not up "over the clothes" as some have complained about in reviews on both machines. It is a function of it being a "High Efficiency" washer. The machine initially determines the water level at the start of the cycle. You can hear it cycle through as it determines how much water to fill the tub with. If it bothers you that the wash is not completely covered with water I would suggest you use the "Deep Water" function. Also the "Power On" button is the one on the far left and the "Start Machine" button in on the far right. As I mentioned before, many of the complaints that I read about the machines on various sites would be explained if one read the manual. It has worked as I would have expected. My clothes come out clean and it uses much less water than the machine it replaced. Make sure it is level or the machine will shake hard during the spin cycle, once it is level it is a relatively quiet machine in operation. One thing I especially liked was that it displays the "time to finish" as you cycle through the different wash options so that you don't have to guess how long it will be.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Unreliable, poor warranty service

    Posted
    Holly
    • My Best Buy® MemberMember

    The control board went out after less than two months and the machine showed an error code. I called in and the rep identified the problem as being the board. Since it was under warranty they said they would send out a repairman several days later at no cost. The repairman (from a third party contractor) came several hours after the four hour window I was given and on arrival asked what the problem was as if he did not have the previous information provided. On seeing the error code he said it was a control board problem and that he would order one and they would get back to us. That could have been done prior to the appointment. After a couple of days we heard nothing so we called back the contractor and left messages but got no response. We finally called back Whirlpool and they tried to call back the contractor but they were closed. Instead of saying they would get back to me with an answer, they want me to call them back at another time. At this point we have been without a washer for over a week and have no date for resolution. Our laundry is piling up. Don't buy an unreliable machine from a company with no attention to customer service.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Dear Holly:

      Thank you for your review.

      We would like to inquire further about your review with you.
      Please respond back to this email address Whirlpool_Reviews@Whirlpool.com
      with your name, phone number, street address, zip code,
      model & serial number, and a brief description of your concerns.

      Thank you. WhirlpoolBrand

  • Rating: 5 out of 5 stars

    Great for king size down comforters

    Posted
    Yelper123
    • My Best Buy® MemberMember

    I'm upgrading from a GE front loader (3.7 cu. ft) that I fixed twice over the span of my 12 year ownership, so essentially I hated it. Part of the reason I went with this new washer is because it's highly rated, well priced for the drum size and parts will be easy to find and fairly well priced. I've had it for about a month now and I've run an average of a load a day in it. It fits such a large load that the large laundry basket I have is piled high even after shoving the clothes down into it. It washes blankets so much better than the old washer solely because of the larger drum size. Besides that though it cleans like any other washer would. It's neither loud nor that quiet. I have no complaints with the product thus far. I frequently use the deep water selection so it takes about 55 minutes or so to do a load. I had an issue with Best Buy's delivery, which is still ongoing so I'll attempt to update the review when it's resolved. When they tried to remove the old washer they spilled water all over the walls, stairs, book case, pillows and laminate floor and quickly tried to get me to sign a form saying no damage was done, got into it with the guy and his boss on the phone but in the end they had me take pictures and submit it to their insurance. It's been three weeks and no word back from the insurance company. They thought they could get it out without the drain hose on but when they tilted the washer it all came out. They did a very good job installing the new washer however.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic value and wonderful performance

    Posted
    RobertG
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I can't for the life of me understand the negative reviews for this washer. I have to believe that it has to be user error, or not following instructions because my experience has been wonderful. Now, understand that I bought this set to upgrade from a 9 year old Whirlpool standard set that still worked great, but I wanted to upgrade to high efficiency. So, maybe my expectations weren't as high as others, but this washer functions beautifully. (and it is DEFINITELY not loud in comparison to my previous unit!) I love that the touch panel is laid out in a very common sense manner. You pick "what" you're washing, and "how" you are washing it. Press start and you're done. I'm cutting my detergent use by HALF at the very least, and even though I was VERY nervous about the machine auto selecting water levels, but after 20 or so loads of laundry, this machine has got it right every time. Know this, I researched price vs function for weeks before I made my purchase and if what you want is a nicely designed washer, without a bunch of fancy goo-goo gah-gah you don't need, you will probably not find a better value than this washer. Delivery was also effortless, Best Buy called me to confirm the day before, and the delivery arrived within the first 30 minutes of my 4 hour window. I'm 100% satisfied. If you're on the fence, don't let the negative reviews scare you, I'm chalking those up as unrealistic expectations at this price point. Just read the instructions thoroughly, and follow them, and you'll love it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful purchase - regret

    Posted
    Dino
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This thing is the worst. I tried to give the benefit of the doubt on the few bad reviews on here, but I should have listened, especially with that $650 price tag. I had moved recently and decided to buy a new washer instead of moving the old one. I had some sheets that were folded up but gotten musty, so I tossed them in the washer. When the little song played after the washer was done, I opened it up and HEY!! My pillowcases were still FOLDED. What? Is this a joke? That is the top notch Whirpool quality you get on this washer. Also, when you slide the door to the softener / detergent in after putting it in there, about 10-15% of the time the Downy will be released right onto your clothes right then. So that's an added 'bonus'. Stick with a "less smart" washer I guess, because this one decides whether it will put in enough water to even cover your clothes. I had some washer whiffs that I put on top of my clothes, and they weren't even getting wet to dissolve. So since I didn't know everything was wrong with the washer in the 15 day return period of Best Buy, I'm stuck with this terrible choice. Now I just use the "deep water" setting on everything in hopes that MAYBE it washes my clothes, and hoping that I don't have to do a dual wash on everything.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Thoroughly Disappointed with Whirlpool Cabrio

    Posted
    LJ01
    • My Best Buy® MemberMember

    I am super frustrated with my recent purchasesat Best Buy. I purchased a Whirlpool Washer and Dryer on 10/1/16. The first Washer that was delivered to my home on 10/5/16 had to be returned due to a large dent in the side (Delivery team was concerned that the drum was damaged). I had to wait until 10/11/16 to receive the replacement washer. I was terribly overdue to wash clothes so I started the day it was delivered. The first 3 loads went fine. But after the start of the 4th load of towels and sheets, the washer machine sounded like a freight train, as if the drum was attempting to spin but could not. I attempted to move clothes around to make sure they were distributed evenly. I even removed half the load. But the sound only got louder. and very uncomfortable to listen to. I thankfully was still in the 14 day refund window and was able to request a replacement washer and dryer (different brand). It was only after I did a more thorough investigation that I found that many customers were having this same problem with the Whirlpool Cabrio. Perhaps Whirlpool should stick to making Washer Machine's with agitators, not without. Buy at your own risk.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dead on arrival. BestBuy geeksquad no help

    Posted
    Richard

    In summary, I buy a $600+ brand new washer that is delivered in __not working condition__ and “Nothing we can do until Monday” is the response I get from BestBuy geek squad. Washer delivered in early part of delivery window, 9AM. This is the only good part of the purchase. Not once did it work. It would power on. It would allow a boatload of different settings for the wash. Hit start, you can hear that the water valve opens to start the wash, then the power shuts off. Every time! It ‘s tripping the GFCI outlet. I didn’t open it up, but I’d guess there’s a loose ground wire. __Looks like Whirlpool needs some help in quality control. __ I call up the store, they have geeksquad call me back. They say they can’t put in an exchange request until the warehouse updates their systems. They know it’s delivered, but it’s my job to call back between 8 and 9pm to schedule the exchange. Oh, by the way, better do it tonight because they are closed on Sunday. Call back at 8:15pm and the system is still isn’t updated. “Nothing we can do. Call back Monday.”

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Definitely a Step Up from College Washers

    Posted
    Lexie10580
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    (Which I'm sure is just what they were going for) Overall, I'm very satisfied with this purchase. It was my first time buying a washer and dryer, and I was operating on a budget of less than $600 for each. While there were plenty of positive reviews for other washers and different brands at a similar price, there were also a lot of complaints about leaking, never balancing, washes taking too long, etc. I didn't see those issues with the Whirlpool Cabrio, and thus far (knock on wood) I haven't had any problems. There's way more wash options than I know what to do with, the design is really nice, it fits a lot of clothing without being a monstrous size, and so far as I can tell, all the clothes come out clean. I will say it's not exactly a silent washer--it does shake quite a bit with the spin cycles, and I can hear it through the closed door right now. Plus, at certain points of the cycles it 100% sounds like someone is taking a shower. But, with the door closed and music/TV on, you really can't hear it that much. I'm pleased with the purchase, and would definitely recommend it, because it gave the same features as other washers with better reliability, at a much smaller price tag.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it

    Posted
    Sarasayshi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have only had this washer a month now but I am still in love with it. It has cute chiming sounds when pushing the settings. I would say it is decently quiet. I have mine in a laundry closet with accordion folding closet doors and you can hear it when you pass by it but it's not so loud that it is disruptive to your sleep or activities. It washes great! My previous washer was an LG that was leaving little pieces of dirt balls on my clothes, this doesn't do that of course. I have washed a large down king size comforter in it and it washed it just fine. I do prefer to use the Spin Speed setting on high. If you use the middle setting then your clothes will be soaking wet still. Unless it's a really small load of dish towels or rags. I also properly load my washer shaping the articles to be washed lining the drum. You can't just dump your clothes in or you will set loads off center.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Still undesided but working for now...

    Posted
    CleanMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was very excited to go back to a top loader. I am tall with long arms so reaching in is not a problem. I have had a front loader for years and I finally got sick of the gunk that collected in the creases and the mold that was forming (I always left the door open too). The size of this drum seems fine. I can do good size loads and the settings work well. I am just not convinced that it is cleaning as good as it should. My biggest complaint is that it leaves a white residue on all of our dark clothes. I think it is soap and/or lint. It comes off in the dryer but I like to hang dry some items. I have tried adjusting the amount of detergent (yes, I use HE only) and change the settings and change the load size but nothing works. I bought the warranty so I am going to have someone come out and look at it. Curious if anyone else experienced this. I did not read about this issue in the reviews??? I couldn't recommend this washer yet but wanted to fore warn future buyers to ask questions and do more research before purchasing.

    No, I would not recommend this to a friend