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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 1,651 reviews
  • Rated 4 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. doesnt have the 5 channel like the one from comcast does, but it does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought when I had to buy the Xfinity modem/router, instead of a different brand, it wouldn't work very well. But that has not been the case and I'm pleasantly surprised! It works very well!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Adequate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This all in one router/cable modem will pay for itself after 18 months. Why pay a rental fee when you can buy your own. The cable modem works fantastic. However, the wifi on this thing is horrible. No 5 GHZ, weak transmit, constant drops. I put the router in bridge mode and connected my netgear wireless dual band router. Problems solved.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Same as Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same thing you lease from Comcast. But you own it. Pays for itself in just a year or so.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router is a bit pricey but it gets the job done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    save money everymonth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this will allow you to cancel your high monthly cable modem rental rate with Comcast!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Meets the need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same device that you get from Comcast - but expensive

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Arris cable modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product work's exactly as described, it work's great. I'm glad I bought it. I have had no problem with it the last few week's that I've used it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my house needed better wifi range. This works very well no issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the price and I don't have to pay monthly charge anymore through Comcast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Cable Modem, Very Clear Front Display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value for the price I paid and it fits neatly on my deck near my laptop and printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Modem/Router/Telephone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is the exact one I received from Comcast when I had cable installed. Everyone should be informed that they can purchase these modems and can save monthly fees on your cable bill.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Trying to avoid monthly fees for using a modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is easy to set. up and configure. No complaints. Take out of the box and go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really enjoying my modem while saving money. I came in for a modem and the young lady explained to me how if I had my own modem I could save money. I'm satisfied with the quality and savings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works exactly as the one from Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got sick of paying the "rent" to Comcast and bought my own wireless router. It's the exact same one I was renting and it works exactly the same.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great and saves me the monthly fee I would normally have to pay xfinity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Zoooom!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worried not much of a choice having XFINITY Voice may result in disappointment in online performance, but not so. In service now for 2 weeks and disabled router in favor of my own...glad I did.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good modem I have not had any problems with it or the one I returned to comcast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet Is So much better now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our internet used to be spotty at best and when upstairs, hardly worked at all. Since switching internet providers and purchasing this router, we have not had any connectivity issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem & router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and I'm saving money because I don't have rent Comcast older boxes ..

    I would recommend this to a friend