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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,651 reviews
  • Rated 4 out of 5 stars

    great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i saved a lot of money purchasing this modem from best buy verses comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cable Modem, Wireless Router w/telephony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product that easy to install. The combination feature with the wireless router allowed me to reduce a piece of hardware in my home network and the new modem provides greater transfer rates.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless range

    Rated 2 out of 5 stars

    Not as good as the one Comcast rented us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the one we had been renting from Comcast. We purchased it to avoid the monthly fee and ultimately save some money. It works but does not reach as far as the previous one we were renting. Does not reach to my room anymore.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and a nice deal, It helped me saving the monthly rental

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Touchstone Modem withTelephony Adapter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was cheaper to buy this Modem then keep renting Comcast. In one year I would have paid Comcast more then what I paid to buy this one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    necessary if you are using telephony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a bit bulky , but does the job. stable and has good coverage for entire home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It seem to be working good...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love not paying comcast and extra $10 for the box... I've had it for almost 6 months and so far, It's working fine with no problems.. I would definitely recommend this product...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great for my needs and saves me money from my cable bill

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does the job and better paying for our own then renting the same one for $10

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are pleased that we made this purchase. It meets our internet needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product is what I was looking for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wanted a basic cable modem and this is it. Not too expensive either.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good for me to use my router and it is work with all my devices ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save on rental charges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice unit if you like to avoid Comcast modem rental fees and have there telephone service .Comes with WIFI as well though if you have a router that works well for you use it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Sure What Happened

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the modem, but the Comcast tech told me that something was preventing it from connecting to the network. For all I know, it was Comcast being Comcast to get the $10/month to use their modem. If you're tech savvy (enough to test for yourself), you may want to look into that upon purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product but didn't work with my cable provider even though they recommended it, theives.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The comcast router is fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router works fine, but I was disappointed when the Comcast technician told me that it was an older model. I expected Best Buy to be selling the latest and greatest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does what it is supposed to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so that I wouldn't have to rent from xfinity. The installer said it was the same one that they rent to people, I figured it would save me money in the long run.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works really well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only fault I had was that it couldn't be shut off when not needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would recommend this purchase as opposed to leasing from Xfinity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem and wireless charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem and wireless charger. This devices is great for all your gadgets.

    I would recommend this to a friend