Early Black Friday DealsNew Doorbusters every Friday.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Angle. XFINITY - ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter - Black.
  • Alt View 11. XFINITY - ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter - Black.

XFINITY - ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter - Black

Model:
TG862G/CT
SKU:
9082028
Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,651 reviews

  • Great device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of all the systems that we reviewed this was the best one that would do everything that we wanted the phone router modem everything in one great device.

    I would recommend this to a friend

  • Awesome so far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tired of paying Comcast fees. While Comcast tech was here we went to Best Buy to purchase modem. Comcast tech talked to Best Buy to get modem. It was awesome!

    I would recommend this to a friend

  • very easy to set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed on how quick the set-up process went.

    I would recommend this to a friend

  • Handling all our requirements perfectly!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made purchase because it was the only one we could use for our new service. We needed a cable modem, WiFi router & telephony adapter. So far so good!!

    I would recommend this to a friend

  • Very good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem I like it works very good and very good price help me in my monthly payments with Caple company

    I would recommend this to a friend

  • works as promised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This used to be the Comcast modem and Router, but they have upgraded since them. I continue to use this and feel it works fine for me.

    I would recommend this to a friend

  • Great for what I need it for

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great combo saves me $10 a month so I love it

    I would recommend this to a friend

  • good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only one that did what was needed. Had comcast installed

    I would recommend this to a friend

  • sluggish and not reliable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly goes out. Runs slow. Slower and less trust worthy than my router/modem combo that was years behind the times

    No, I would not recommend this to a friend

  • better than vendor issued

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what I needed to get the signal where it needs to be

    I would recommend this to a friend

  • Works like the rental .

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router does a fine job of replacing the rental.

    I would recommend this to a friend

  • NO more rental fees

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to avoid paying the $10 a month rental fee from Comcast. It works well, and at $10 a month it will pay for itself in less than 2 years.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless range

    Not worth saving the $10/month, unfortunately.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast wins again. The WiFi range is terrible! It hardly works, even if you're standing two feet away from the modem. Hoping they'll come out with a faster one so I can stop throwing my money away every month.

    No, I would not recommend this to a friend

  • Expensive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Built-in router doesn't support "AC" speed that all new devices (phones, laptops, TV) support for fast internet access. At $199 price, it doesn't even include backup batteries. Purchased this since it's the only voice modem available for Comcast Phone line.

    I would recommend this to a friend

  • Easy setup, works as advertised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came to Best Buy after buying a device online that did not work. A clerk explained why I needed this particular device and it worked like a charm.

    I would recommend this to a friend

  • this works great and will hopefully save money.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven't had a problem and it is going to save us money because we don't have to pay rent on it forever.

    I would recommend this to a friend

  • Pretty good modem, difficult install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service provider had a difficult time getting this modem configured on their end. When it was working, the coverage of my 1800 sq ft two story home was just ok. There at dead spots away from the router. Switching to the Asus I have found that I am much happier.

    No, I would not recommend this to a friend

  • Good modem/router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi could be better. Needs to have more distance.

    I would recommend this to a friend

  • Serves it Purpose

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the tripod and I love the additional lenses.

    I would recommend this to a friend

  • Xfinity Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Xfinity Modem gives me the same quality experience as a Modem from Comcast. In two years the price of the Modem pays for itself.

    I would recommend this to a friend
Page 64, Showing 1,261-1,280 of 1,651 reviews
Sponsored