Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 1,651 reviews
Rated 5 out of 5 stars
Combo wifi router and modem
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Well worth the price not to pay the rental. Wide coverage even through thick adobe walls. Can get a signal up to 100ft away outside.
I would recommend this to a friend
Rated 5 out of 5 stars
Cut cost
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This product will pay for itself! Easy to install! I did experience slowest but everything is working fine. Cut cable bill today!
I would recommend this to a friend
Rated 5 out of 5 stars
Great Product
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this product because it was the one the cable company recommend I bought and it is a great product. Great quality.
I would recommend this to a friend
Rated 5 out of 5 stars
Perfect for Comcast Service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this to avoid paying XFinity $10/month for equipment fees. Works perfectly and avoided paying extra fees to Comcast
I would recommend this to a friend
Rated 5 out of 5 stars
Exact equal to Xfinity.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this unit so as not pay a monthly fee. Definitely the same unit upgraded. A great item. Costly but cost effective..
I would recommend this to a friend
Rated 5 out of 5 stars
works great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This works just as good as the one I had from Comcast, maybe better, and I don't have to pay that monthly rental fee!
I would recommend this to a friend
Rated 2 out of 5 stars
Poor Quality, yet necessary for Triple Play
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This reviewer received promo considerations or sweepstakes entry for writing a review.
When you compare this product to similar products in its price range, Netgear has some monsters that make this little guy feel like a waste of your time and money. I switched from such a monster to this piece of junk because (as far as I can tell) my options were this or pay $10 a month for two years for a rental unit that is no better and I ultimately have to turn in.
The speed, reliability of network, and range of this product are all worse than other products in the same price range. However, if you have Comcast triple play (again, as far as I can tell) this is a necessary evil.
What else can I say? It works. Most of the time.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Excellent
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We subscribe to Comcast Triple Play bundle and this works fine. It is cheaper to purchase than rent it monthly from Comcast
I would recommend this to a friend
Rated 2 out of 5 stars
Where do I begin?
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This reviewer received promo considerations or sweepstakes entry for writing a review.
A brand new modem that turned out to have a defect. While Comcast was able to get a couple things going, the wifi feature wasn't active. Luckily we have a router so it plugged in and we have internet. For me to purchase a 2 year warranty only for them to discontinue the product, for me to purchase the product just to call Comcast to get some features working, for me to call a store saying they won't be able to send/get a replacement has set a NEW level of aggravation with Best Buy. Lucky enough to even get 2 stars since everything is decent but THIS is one of the reasons why I am hesitant to do business with Best Buy.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Reception is strong
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had no issues since activating and registering my device with Comcast. Wifi connection is perfect on all my gadgets
I would recommend this to a friend
Rated 5 out of 5 stars
Saves $$ vs leasing!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Buying this saves me $10 each month - so yes - well worth it unless you are jumping ship to a different internet provider.
I would recommend this to a friend
Rated 1 out of 5 stars
Could not make phone connect
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Wi if and cable worked fine. Land line phone would not work with product
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Good Modem For the Price
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Picked this up for my parents and it has been a major improvement for their connection
I would recommend this to a friend
Rated 5 out of 5 stars
Easy hookup
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This was so easy to hook up and connect to my comcast account. Since I went online with it I have not had any problems.
I would recommend this to a friend
Rated 1 out of 5 stars
Poor Router
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I had to replace the CISCO router and was told to buy this one. This router does not reach my TV - about 45 ft away so the Amazon Fire Stick does not work. The CISCO router reached the TV. I am still at a loss of what to do with this.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Great item to use
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I would recommend this item for usage other then renting through Comcast.. Cost efficient and save you money long term
I would recommend this to a friend
Rated 5 out of 5 stars
works as described
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Works as described, wifi works great as well as the internet
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent Value
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the best cable modem with telephony for the price that I could find searching all reasonable internet sites.
I would recommend this to a friend
Rated 5 out of 5 stars
Haven't set it up yet
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Haven't set it up yet so I have no idea how well it works, I bought it because it was the one Comcast recommended
I would recommend this to a friend
Rated 5 out of 5 stars
Comcast Reccomended
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Works well even in our back room. We did however purchase a range extender to be sure we have an excellent signal.