Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel

Originally (in 2015), we gave this stove a great review. We still don't hate it, but feel others should be aware of some issues we feel are worth consideration. We bought this stove in November 2015, replacing the absolute worst stove I've ever used in my 47 years of cooking. Before purchasing this Samsung, we did hours upon hours of research on different gas stoves before narrowing our purchase between two different brands. Ultimately, we chose this Samsung. Initially, we loved it, and we still don't hate it - - it's still a significant improvement over what we had (which was less than 1 star). The Logo: The first issue we have is rather minor, but aesthetically irritating. The stainless-looking SAMSUNG logo under the control panel is simply stickers in which the adhesive has begun failing and the letters are sliding down and falling off. While not crucial to function, it just doesn't look good, and there are plenty of alternative, more resilient options for displaying one's logo. The Knobs: The second issue is more annoying, and something I've never encountered in 47 years of very regular cooking (we very rarely eat out). Initially, within a short period of time, one of the knobs broke at the stem. We thought it was a fluke, popped out the superglue and did our best to repair it. Awhile later, another knob broke in exactly the same place. Over time, they've all broken in the exact same place. Superglue only works for so long. We are now replacing all five knobs which don't look exactly the same, but cost 1/3rd of what the exact replacement knobs cost; considering the integrity of the originals, it would be foolish to spend ~$150 for five "disposable" knobs. However, knobs are rather important, especially when we cook 1-3 times per day, every day. What concerns us most is, due to these poor quality aspects, the potential for poor quality internal workings which we can't see. However, it seems to function fine *knocks wood* Sadly, in the future, we will most likely go with a different brand.

Top of the line Gas range, tons of features. Wonderful stainless black finish, sophisticated and elegant. More elegant then stainless steel or black. An ere of Sophistication. Love the keep warm feature, which some ovens do not even offer. The favorite features, is wonderful. Love the pizza and slow-cook feature. I was lucky enough to buy this Samsung gas oven from Best Buy of course, due to my first oven, the competition which had huge dents in the front panel of the range. I was very disappointed to no end, and upset that a new appliance could come this damaged, quality control where is it today. No fear I have to say that I will never ever buy an appliance anywhere except for Best Buy Riverside Moreno Valley Area. Reasons, how many other retailers, will let you keep the damaged product and use it until the new one comes in, without any hassle what so ever. These people who work at this Best Buy, have some of the greatest customer skills I have ever ENCOUNTED. From Jessica, to TIffany, to Tyrone, to John, and many others, I will choose this store over any other. They are caring, understanding, and truly feel bad that my purchase, was not happy due to the problems I experienced. Not once did any of them while I was ranting, yes I was upset, did they make me feel I have no right to do this. Love this gas range and Samsung delivers. And best Buy. What is not to love about this gorgeous professional looking Samsung gas range. Everything. From the large oven cavity, to the 5 burners, the grill, the keep warm feature, convection bake roast. The burner grates are not cheap or flimsy and love the touch of red on the knobs. Love it so much. And no I do not have a problem keeping this oven clean. I use a fantastic stainless cleaner, that just elevates the look and shows how upscale this oven is. WILL never just buy a stainless appliance at all anymore, after having the black stainless, which by the way is finger proof, does not smudge and so easy to keep clean, a soft clean rag just wipes anything off so easy. I can tell you stainless no matter what you do does not perform like this black stainless. Due to this problem and another not mentioned, these great people took off an substantial amount off this gas range, and a frig I bought, it is appreciated so much. Happy camper, because of you at Best Buy, and all who have helped me with my problem. I will most definite because of the wonderful staff at this best buy continue to support this store. Thank You Tiffany, Tyrone, Jessica, John and any other who had to put up with me.

Modern, stylish and practical. We were looking for something easy to clean, simple setting and would boil fast. After reviewing 8 ovens we set our sights on this one as we have a huge family with upwards of 20 people during holidays and 6-8 the rest of the year. Everyone finds it great and suits our needs. We made sure to level the legs as our last oven our installers ( from a different store) didn't do that, so we opted to DIY after delivery because even frying an egg was annoying, having every ingredient slide to the side slightly was causing harder cooking experience than we realized. Problem solved. Much faster cooking than our last stove top ( LG ) and it took awhile to figure out our cooking times because of how much slower the convection is for us ( only a few minutes but we were under cooking food the first few days. ) We've got several chefs in the crew and neat freaks too. The foodies love the seamless grill feature, you can slide a cast iron pan across one side to another with ease. No picking up and burning yourself anymore. The center burner is great for massive soups but we do find that it does not heat the griddle evenly to the far edges ( as it is long and focuses on the center ) and it overlaps slightly on the sides making it harder, but not impossible, to have pans cooking at the same time. We use the middle non stick grill on pancake weekends or taco nights ( corn tortillas toast perfectly with butter ) and it makes for great buttery crisp bacon ( though clean up is harder due to oil amounts, minimal spills at best but neater clean up than in a cast iron pan or oven sheet ). We may order a cast iron grill separately in the future because as great as non stick is, you can't get a good char on non stick for thicker meats. So steaks or chops can be cooked in theory but not end up seared and lack even heat if you are doing more than one piece. Clean up is much simpler, love that there is no gap between the back grills and the control panel, a quick wipe down after meals and the grills are easy to pick up and shift over quickly. Though a few soup spills have caused minor stains on one burner due to not cleaning immediately. If you habitually clean after each meal you won't have a problem keeping it looking like new. We love it.

Okay, so this is our first gas range since 1978, so it is taking a bit of getting used to. That said, this range is easy to use and I'm pleased by it. It looks great and we're enjoying the convection oven. Since we are going from NO convection to a simple single fan oven, we don't know if the fancier ovens are better. It was a little hard to level the thing because there isn't much clearance to work with and the adjustable feet have a large adjuster thingy (the scientific name for the doohickey) that is hard to get a wrench around. I really love the center griddle. I didn't think I would, but it is really nice. You have to be certain that the stove is level if you cook a whole package of cheap bacon on it. Otherwise the grease will all run down to the low corner and potentially leak over the side onto the top of the stove. One selling point for us was the fact that this particular oven DOESN'T have a warming drawer on the bottom. We need the space below the oven to store our skillets and can't imagine ever using a warming feature, so this was perfect for us. However, it IS a smaller space than the one this oven replaced, so the bottom tray doesn't hold as many skillets. If you want a warming tray on the bottom, you'll have to move up to the next model. The other thing is that the cooktop gets dirtier than the sealed-top electric range that this stove replaced. Well, it doesn't actually get dirtier, it's just that we could just wipe off the electric cooktop when we were cleaning up after dinner. To clean this gas cooktop, we have to remove the grids (or whatever you call them) and then wipe up the spills and splatters, being careful not to dislodge the gas cooking elements (nearly impossible). We weren't used to or expecting this, so we'll just have to grin and bear it. I should mention that the range came to us with a couple of small dents on the top of it. The installer noticed it and showed it to me. We could have ordered a new one and Best Buy would replace it when the new one came in, or take a 15% discount off and keep the dented one. Since you couldn't see the damage unless someone took a finger and placed it directly on it, we decided to take the discount. I would have no qualms recommending this Samsung range and Best Buy.

Well a range is a range. It heats things and this one does it well. The current trends is to have grates from one end to another. Problem is where do you place a spoon rest? The removable griddle in the center does the trick. If you want a griddle, buy an electric one, they are larger and temp controlled as well as cheap ($30-40). It is handy having a 5th burner if needed. Burners are sealed and light quickly. You can hear them. Not a problem for me. The convection oven is a real plus. Most other models I have seen loose oven space because of the fan inside but it is not as bad in this model. When using convection the kitchen will get warm because of the oven vent and the fan moving the air. All convection ovens are the same. A check of the temperature shows it to be accurate but if it isn't you can adjust. Since convection baking takes a lower temperature and shorter time you can turn on conversion so if you enter 350 1 hour it will be changed to 325 45 minutes. This is off till you turn it on. Convection roast has no conversion. There is no dial for the temperature setting, everything is done with a key pad. Easy to get use to. The one negative is the black enamel around the burners does show dirt and missed sprinkles of spices. This drives my wife nuts but if you want stainless then live with it. Anyone who owns a black car can relate. Big front window, light inside turns on when door is opened or by the key pad. For the price, it does what it was made to do. Looks good too.

I owned this Range a mere four months and the finish on the cooktop is peeling off. I followed directions in the manual and only cleaned the cooktop with warm water and mild dish soap. DOES NOT WORK, and now the supposed "ceramic" cooktop is pitted, the finish is chipping off and the stovetop looks like it is 10 years old. I called support for a replacement since it had a one-year warranty, and they sent me to Samsung service. Samsung sent a rep who looked at the stove and called Samsung who then accused us of misuse. According to the person on the other end of the phone with the serviceman, without even seeing the damage, assumed it was due to misuse and therefore not their responsibility. Samsung has a total disregard for the customer once they have your money. They would not stand behind the product even though it was obvious that it was a defect. I would not suggest purchasing this Range. STAY AWAY!!!!

This stove is a pleasure to use, and as a bonus it looks sharp. The stovetop has a lot of room and the grates are sturdy, holding any of my larger pots and pans with ease. It is nice to be able to saute or use my wok on such a stable platform. The oven has been working well- I held off on my review until I could try the broiler, but this functions as expected. The oven size is generous and gives me more room to work with, and I appreciate the number of rack positions available. The controls are easy to use. It's nice to set a temperature and get a beep when the oven has reached the correct temperature. The light is great for looking through the large window on the oven door to check on baking progress without letting out heat. As a bonus, I wasn't sure I'd use the bread proofing mode, but it works so well I'll be making much more bread than usual! When the stove needs a full cleaning (after sauteing or other cooking that spatters a lot), you can set all of the grates aside and get in there with some grease-busting cleaner. The only disadvantage over our old stove is the amount of storage in the bottom drawer, but I willingly give that up for the roomy capacity of the oven.

This oven worked great--until it didn't. Right before we had it for a year we got an error code. Since it was within manufacturer warranty, Samsung serviced it. The same problem has now happened 5 times, with Samsung replacing parts each time. It will error out while heating up, during cooking, and sometimes when cooling down. The service center has deemed the unit unrepairable, and Samsung has refused to work with us to come to a resolution. They have the absolute worst customer service center. Apparently the "executive customer relations" is supposed to be contacting us, though the main customer service has no way of contacting them, and the one phone call we missed saying they had an update and to call main customer service, customer service said they had nothing new and the executive team was closed, despite the missed called 3mins earlier. After asking to speak with a manager I was placed on hold for over 15mins and finally hung up. I am so aggravated and frustrated, and am shocked Samsung is able to stay in business with this poor customer service. I regret ever buying this oven and their products.