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    • Brand Response

      MsSamsung 

      August 6, 2015

      Hi MagicMom,

      I'm sorry to hear you're unhappy with your NX58H5600SS. It isn't unusual for an oven's temperature to fluctuate when the door is opened and uncooked items are placed inside. I can't speculate about the repairs needed for your particular issue, but it isn't clear from your feedback whether you've contacted independent, unauthorized repair services, or if you've reached out to Best Buy or Samsung for assistance finding an authorized repair center. I would suggest calling 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to assist you in finding a solution.

      Thank you,
      Ms. Samsung MsSamsung