Customer Ratings & Reviews

So glad I have 2 year protection for my Sony camera at a decent price.

If you buy anything tech related, you should never purchase without extended coverage. Just to be safe and ensure you can get out repaired or exchanged without hassle or additional fees. Get the Geek Squad coverage. Every. Time.

4 years of protection is great, I’m glad they give you an option to secure it for a long period of time as i will be hiking a lot and need the protection!

My wife is a photographer, her 1900 dollar camera lenses that she major uses would not focus. We took it to geek squad to have repaired, there was apparently a problem in it that they could not get the parts in a acceptable time frame for them so the replaced it with a new one. My wife was totally excited. We highly recommend the Geek Squad.

Four year protection is definitely recommend to have.

Bought a Sony lens open box in EXCELLENT condition, did not work at all, took back next day. With a mfg warranty and additional BB warranty, sent to repair, 4 weeks later, not repairable. BB email Geek Squad APPROVED NEW REPLACEMENT, NOT STORE CREDIT. Went to store and 4 phone calls with CS, told only store credit, even though 2 warranties and approval for NEW REPLACEMENT. Didnt even refund for the warranty we paid for. But Best Buy will get their money back from Sony MFG. Crappy way to do business bestbuy, from a loyal customer of over 20 years.

This is great to have in case the camera breaks or malfunctions especially when working with such expensive gear

This by far is worth every penny. Me being a photographer shooting indoors and outdoors. I been in tough areas where mishaps had happened which made me utilize this twice and the protection covered me with no hassle. Having that kind of peace of mind gives me the chance to enjoy using my equipment. I get this for all my gear. Literally!

Geek Squad is awesome! Super helpful, professional, and fast. They fixed my laptop issue without any hassle and kept me updated the whole time. Totally reliable — I’d trust them with any tech problem.

The peace of mind this gives me allows me to be more adventurous with my shoots. I'm still insanely careful, because that's who I am as a person. But this reassurance helps me know i'm not stuck if something funky happens, it helps me to be brave.

I haven't had to use this service yet, but having it available on a significant purchase like a camera lens gives me peace of mind when using it.

I highly recommend everyone to pay a little extra for the geek squad protection plan. I purchased the plan for my OLED LG TV. I just used the plan cause my lg tv had screen burn in. Geek squad technician came out assessed the issue, ordered a new screen and once screen came in they installed the replacement. The technician’s were knowledgeable and friendly. I was so glad I purchased the extended warranty as the factory warranty had already expired. In fact my geek squad is going to end this November so just in time. I didn’t have to purchase a new tv. Thanks again geek squad.

Geek Squad Protection covers accidental damage, repairs, and more — totally worth it for expensive camera gear. Fast service and hassle-free claims make it a smart add-on

Is the best lens that I have tried so far. Sharpness is impressive!

I've had geek squad protection for at least 6 years and anytime I need assistance on my devices they are eager to help and provide quality service each time!

Best protection you can get for equipment no hassle if things do break. Service is impeccable l recently had another camera fixed thru a different warranty program an it took almost 3 months to be repaired. Never got updates on how the repair was going had to call and bug them. Geek squad is always fast & efficient & you don’t have to call because you are constantly updated. Shining Star of warranties!

Recommend any Best Buy protection plan for any product over $150 that you cannot afford to just pay for to replace. Best Buy just does a great job of fixing (if they can), replacing with a brand new if they can't fix, or if they don't carry the product any longer, they will refund you the purchase price (minus the protection plan of course) so you are free to purchase a new product of your choosing! It is really a great, hassle free protection plan that we have had to use several times and each time is was this simple. We continually purchase the protection plan every time on anything we are not ready to be able to walk back in and purchase if anything breaks.

I am so so clumsy and I am so glad that I have geek squad in case something happens

Hassle free protection and return. Very accommodating staff as well.

The agent explained the process of the lens being fixed to be very carefully and detailed.