2-Year Accidental Geek Squad Protection

Make sure to protect your new e-reader. Geek Squad Protection enhances your manufacturer warranty and gives you peace of mind if your product isn't working properly. If your e-reader fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.

• If you accidentally damage your e-reader while handling it, no need to worry, it's on us: Enjoy peace of mind knowing that you're covered if the unexpected happens.
• Your product isn't working? Don't worry.: To get help, just bring your product into a Best Buy store. For any covered issue, we'll repair your product, get you a replacement (if the product is available), or issue you a store credit, or gift card up to the original purchase price, including taxes.
• No out-of-pocket costs for parts or labor: We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
• If your battery won't hold a charge, we'll take care of it: Get a one-time replacement for your original non-disposable battery (or product if it's an integrated battery), if it fails to hold at least 80% of its original charge specifications.
• If your screen has bad pixels or a shadow image, consider it handled: If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your picture looking like new.
• If there's a hardware failure, we'll repair or replace your product: This could be a problem with an internal part, how the e-reader was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
• If your e-reader won’t turn on because of a power surge, count on us to make it right: You're covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
• You can transfer your Geek Squad Protection: When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.–9 p.m. CT) to transfer.
• When something goes wrong, we're always here to help: Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.–9 p.m. CT) to ask questions about your plan.