2-Year Accidental Geek Squad Protection
About this product
You're excited to buy a new Xbox console — now, make sure to protect it. Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.
If you accidentally damage your Xbox console while handling it, no need to worry, it's on us
Enjoy peace of mind knowing that you're covered if the unexpected happens.
No out-of-pocket costs for parts or labor
We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
If the controller that came with your console stops working due to a covered failure, we'll replace it
Get a one-time replacement for the controller that was included in your original PlayStation console box.
If there's a hardware failure, we'll repair or replace your product
This could be a problem with an internal part, how the Xbox console was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
If your PlayStation console won’t turn on because of a power surge, count on us to make it right
You're covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
You can transfer your Geek Squad Protection
When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.-9 p.m. CT) to transfer.
When something goes wrong, we're always here to help
Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.-9 p.m. CT) to ask questions about your plan.
- BrandGeek Squad®Product Name2-Year Accidental Geek Squad ProtectionPlan TypeGSPUPC400066278151BSINJCQ6HKHZJJSKU6627815
Reviews
Rating 4.8 out of 5 stars with 2170 reviews
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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
I bought a Xbox one elite 1 controller last summer and it’s starting to have some issues. I bought the 2 year protection plan. So can I just bring it into the store and will they help me with it?
Answered by GeekSquadSupportHi there. Thank you for your great question! I'm sorry you're running into issues with your Xbox controller. You are absolutely correct. You just need to bring everything that was in the box and we'll be able to swap it out for the same unit or similar model. To get started, please get in contact with your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.
if u buy an xbox controller and you have 2 year warranty on it and your controller breaks and you have to get a new one and if it breaks again can u get another one
Answered by GeekSquadSupportHi Mario. Thanks for your great question. If you exchange the controller under the 2 Year Geek Squad Protection, it does consider the plan fulfilled. So to exchange that replacement, you would have needed to purchase the protection plan on that replacement. I hope this helps and makes sense. If you need help, please reach out to your local Best Buy and they can clarify the process. You can find information about your local store at www.bestbuy.com/storelocator.
How long does the protection plan last?
This protection plan provides coverage for a duration of 24 months.
This question and answer was generated by AI based on customer and product data.What happens if the Xbox console is damaged within the protection plan period?
Geek Squad Protection will cover your Xbox console for accidental damage if it occurs within the two-year protection plan period.
This question and answer was generated by AI based on customer and product data.What kind of damage is covered by this plan?
This plan covers accidental damage.
This question and answer was generated by AI based on customer and product data.