2-Year Accidental Geek Squad Protection
About this product
Make sure to protect your new portable audio product. A Geek Squad Protection enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly. If your portable audio product fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.
If you accidentally damage your portable DVD player while handling it, no need to worry, it’s on us
Enjoy peace of mind knowing that you’re covered if the unexpected happens.
We provide annual maintenance for your portable DVD player
Bring your product to a Best Buy store once a year, and we'll clean it, check functionality and take care of any alignment issues.
No out-of-pocket costs for parts or labor
We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
If there's a hardware failure, we'll repair or replace your product
This could be a problem with an internal part, how the portable DVD player was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
If the remote that came with your portable DVD stops working due to a covered failure, we'll replace it
Get a one-time replacement for the remote control that was included in your portable DVD’s original box.
If your battery won't hold a charge, we'll take care of it
Get a one-time replacement for your original non-disposable battery (or product if it’s an integrated battery) if it fails to hold at least 80% of its original charge specifications.
If your screen has bad pixels or a shadow image, consider it handled
If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your picture looking like new.
If your portable DVD player won’t turn on because of a power surge, count on us to make it right
You’re covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
You can transfer your Geek Squad Protection
When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.-9 p.m. CT) to transfer.
When something goes wrong, we're always here to help
Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.-9 p.m. CT) to ask questions about your plan.
- BrandGeek Squad®Product Name2-Year Accidental Geek Squad ProtectionPlan TypeGSPUPC400064188926BSINJCQ6HRLCGJSKU6418892
Reviews
Rating 4.8 out of 5 stars with 1658 reviews
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
bought the galaxy buds plus and have the 2 year warranty And my mom might have lost one of her buds Would she be able to get a replacement or not ?
Answered by GeekSquadSupportHi Amy. Thanks for reaching out about this. I'm sorry to hear about your the galaxy buds! Unfortunately, the Geek Squad Protection does not cover loss and theft replacement. I'd still recommend talking to your local Best Buy just to be sure they can't do anything however. I hope this helps. You can find information about your local store at www.bestbuy.com/storelocator.
I bought this two year accidental replacement plan for my husbands bluetooth wireless reflectcontour2 earbuds. Our cat chewed through the connecter wire when he was charging them at our desk. Is this covered under this plan?
Answered by GeekSquadSupportHi Mary. Thank you for your question! I'm sorry to hear about what happened! Your Geek Squad Protection will absolutely cover this. Please gather everything that came in the box such as the earbuds, any accessories that came with, etc and head into your local Best Buy. You'll head to customer service and there, we'll be able to exchange them for the same unit if you would like or put the money towards something different. You can find information about your local store at www.bestbuy.com/storelocator.
Hello, I just have a quick question, so if I spilled water on one of my earbuds, would it be protected under the two year warranty?
Answered by GeekSquadSupportHi Robin. Thank you for your great question! Absolutely! More than likely, your earbuds are now protected by accidental damage. Make sure you bring all of the parts that came in the box to your local Best Buy, and we should be able to swap it out. You don't need to worry if you threw out the documentation that was in there. I hope this helps! You can find information about your local store at www.bestbuy.com/storelocator.
This is over 1/4, almost 1/3, of the price of the headphones. I understand that it's because they can be used as portable but I will not be using them as such. I would like to cancel the order of the extended warranty, please. Cappy714
Answered by GeekSquadSupportHi there. Thank you for reaching out about this. We may be able to do that. We'd recommend you connect with your local Best Buy store either through going in or by calling them. If we're able to do that for you, it would be through them. You can find information about your local store at www.bestbuy.com/storelocator.
Can I get a refund if my product is not available for replacement?
If a replacement is not available for your product, you will be reimbursed.
This question and answer was generated by AI based on customer and product data.