2-Year Geek Squad Product Replacement

A must have. Especially if you are technically challenged but you must be able to keep up with today's communications. The Heek Squad has helped me far beyond what the membership offers. I am truly impressed with their level of knowledge as well as their customer care. I will always keep access to the Best Buy Geek Squad.

Very helpful and knowledgeable. I’m very pleased. Very friendly and helpful.

We love our air purifier. It cleans the air very good.

TOP SERVICE! However I must say to be clear and consise with what you need if you have specific requests and be sure to reiterate yourself/issue to and verify understanding... Especially when going thru or if you make appointment via a rep on the phone. Even after being transferred from various reps over the phone one specific instance remains a headache. I had the experience of my issue being improperly sent to the store wasting my and the geek squads time and without sarisfactory resolve. The phone rep (after being passed to and back n forth to znd between 4/5 different people for a few hours, I was told it was a store issue. The store then said it was not... I had to go thru the 800 #. It was horrible. For a simple missing stylus from a certified exellent purchase I had notified them avout upon receipt and tried a few times but it was outof stock to send before I finally then called this time when the 800# finally referred me to my nearest store. Then the item was no longer available in the store and no alternative was available for this laptop. I was told to call the 800# again which was hopeless. I was also told I could reurn the laptop for credit and buy the last identical one online... but perhaps that wouldnt come with a stylus either? It was absolute craziness. I suggested they just send me the pen from that outlet laptop but no... of course not. Or since it is an exclusive pen, just credit my purchase as it was listed as an item but not included, reimburse me so I could purchase one outside BB or better yet they could, but nope, they would not as zltho within my warranty where I could return the full laptop, they would not just find a way to satisfy me with the pen.... very disappointed and wasted so much time from when I received the laptop to calling for the missing stylus on n off to eventually hours back n forth with reps and traveling to and from he store for no help. i was livid! OTHERWISE, the Geek Squad has ALWAYS been WONDERFUL!

These guys are always willing to answer questions and even run a quick diagnostic check to determine how much time it will take to fix the problem.