3-Year Accidental Geek Squad Protection

You're excited to buy a portable DVD player — now, make sure to protect it. Geek Squad Protection enhances your manufacturer warranty and covers you for the unexpected.

• If you accidentally damage your portable DVD player while handling it, no need to worry, it’s on us: Enjoy peace of mind knowing that you’re covered if the unexpected happens.
• We provide annual maintenance for your portable DVD player: Bring your product to a Best Buy store once a year, and we'll clean it, check functionality and take care of any alignment issues.
• No out-of-pocket costs for parts or labor: We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
• If there's a hardware failure, we'll repair or replace your product: This could be a problem with an internal part, how the portable DVD player was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
• If the remote that came with your portable DVD stops working due to a covered failure, we'll replace it: Get a one-time replacement for the remote control that was included in your portable DVD’s original box.
• If your battery won't hold a charge, we'll take care of it: Get a one-time replacement for your original non-disposable battery (or product if it’s an integrated battery) if it fails to hold at least 80% of its original charge specifications.
• If your screen has bad pixels or a shadow image, consider it handled: If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your picture looking like new.
• If your portable DVD player won’t turn on because of a power surge, count on us to make it right: You’re covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
• You can transfer your Geek Squad Protection: When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.-9 p.m. CT) to transfer.
• When something goes wrong, we're always here to help: Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.-9 p.m. CT) to ask questions about your plan.