3-Year Geek Squad Protect & Support Plus

I am "SO HAPPY" -- I purchased the protection of Geek Squad - for my recent All-in One Lenovo desk top computer! I have had to call them 3 times over the last 2 months. Each time -- the person I spoke with -- was - Extremely friendly; courteous; and knowledgeable!! Each person - was Very Patient - and walked me through - each problem that I was having... and - made Sure -- the problem was "Resolved completely" - before we hung up the phone... Without the help of Geek Squad - I would have, truly, been unable - to resolve the issues I was having on my own! GREAT PRODUCT AND SERVICE!!!!

We recently had a permanent crash of our computer. Part of buying a new computer was the purchase of Geek Squad Service. We have used this service for over several years on other computers and have been extremely satisfied with them. Their knowledge and professionalism is outstanding. Also, their online service is excellent working on your computer at home and if that is not possible, just call the nearest store or go on line to schedule and appointment. I have never waited more than 5 - 10 minute3s when having an appointment. This service is well worth the price.

Despite a few of my friends and colleagues complaints regarding Geek Squad, I've never had an issue in working with them. I'm usually the go-to guy for tech issues with friends and family and am pretty handy with the PC. The folks working at my local Geek Squad have routinely impressed me by fixing issues that had me stumped, sometimes with startling speed. Now instead of spending hours working on fixing other people's computer woes, I tell them to go to Geek Squad. Saves me the time & headache.

We have been using the Geek Squad for several years, so it just made sense for us to use them again for our new computer. The gentleman was very knowledgeable and patient with us and explained everything so well, that we were able to set it up and use it with no difficulty when we got home that night. And if there are any issues, we can call any time,or take it to the store and the issues will be resolved . We are happy they are there for us.

I've never been a big proponent of extended warranties but, in a moment of weakness, I purchased one with my last computer. Best mistake I've ever made. The hard drive on my old computer died and the geek squad (Cat and Nat)and the store manager (Liam) really went to bat for me. They offered several different options to remedy the situation and the final result was better than I expected. You have a great crew at the Reynoldsburg store!