Customer Ratings & Reviews

I contracted with my local Geek Squad Auto Tech Installation Team to install a new four channel amplifier in my vehicle. I’ve had a plethora of work done on a few of my family vehicles by this very team, so my hopes were high and I knew what to expect! To say the least, I was not dissappointed with the outcome. One of my two favorite installers was working and undertook the job of bypassing all factory amplification and wiring and then rewiring my six-channel Suburban, correctly, with my new four channel amplifier. All things were done to my liking and specification and I could not be happier!

I used my Totaltech membership to receive free installation on my Pioneer amplifier. The appointment was shorter than expected, the wiring is super clean, and everything was tuned well. I have no complaints whatsoever. If you plan on installing several items from Best Buy, certainly look into Totaltech, as it helped save me a lot in labor costs.

These techs were the best, neat, clean and complete installation

Brought in my own stuff amp and wiring kit, up sold me the most expensive wiring kit would not install what I bought. Workers left before picking up my car so didn’t go through the sound or tell me I needed a noise reduction for the speakers. Very unprofessional. Was cleaning my car and found this piece of trim in between my seat, not sure where it’s from but wasn’t put back in.

Brandon is a joke of an installer. My work looks like a 3 year old did it. Installer was rude and uninformed. No cable management, busted head unit, lost material. This was the worst experience shopping I have ever had. Do yourself and your car a favor and stay far away from this place.

I had jose as my installer and he does great work. Very clean installs and everything sounded great. Overall it was a good experience and happy I had him install my first system!

Wow!!! Thank you Dillion. GREAT JOB!!! It's amazing that you were able to disassemble and reassemble our old plastic dash so well without BREAKING ANYTHING!! The CD is fully functioning and plays awesome!! Thank you again!!

Absolutely awful. I would never ever take my car to Best Buy ever again. I had an amp installed. I had the two-year warranty and I attempted to have the install fixed multiple times. Still bad. Then I wasn’t able to have it fixed at all because Best Buy FIRED all of their installers in my area. NO JOKE. My vehicle has summer tires and I live in Mn, so there was a limited time to have it fixed. When the 2nd year was near over, I did not renew for over $200. So I have been stuck with a bad install that was/is, crackling, popping, whining, and I have an amp that is now in protect mode. The last installer gave me a referral to an audio store. Do not take your car to Best Buy for installation. I included pictures of the cluster F that is now my amp. I am here today because I am looking at the extended warranty of my amp. Kicker says in their manual that if you buy it and have it professionally installed with their kit, they will give you a Kicker says in their manual that if you buy it and have it professionally installed with their kit, they will give you an additional warranty and that’s what I did. THEN, Looking at my receipt today, I see equipment on there that I never even purchased. $50. Oh, and they must’ve put the amp in one spot and then changed their mind because there was a hole that was causing water intake that I had to repair. Amp placement was overheating immediately, and even after having them fix it twice. I am over 2 years into the worst mistake I ever made with my car. 2018 Chevy Camaro. Dream car that I paid cash money for, no payments. I just wanted a boost in the sound quality, nothing fancy. I bought the amp at Best Buy, they chose it for me as the best one, and they installed it. I trusted them because they used to do my radio installs back in the early 2000s. Never again.

I have had 3 speaker installs at different Best Buy’s and this was the worst experience I have ever had. Bad enough that I don’t believe I trust Geek Squad again. To start, when I bought the car I have no idea what the guy was thinking but he butchered the stereo install. I came in to get a new head unit put in, trouble shoot my subwoofer, and inspect the whole system. After picking up my car, he had the audacity to tell me the speakers were also blown. Keep in mind I used them the 1:45 minute ride to Best Buy. I nodded and said okay I’ll get new speakers, amp, and trim kit for the head unit. He told me to schedule an appointment for around 8 hours, which I have never heard of, to get everything done and get my car right. This is a tall ask considering it is a long drive to drop off my car and just find something to do for that long. To top it all off, he called me two hours early to say it was done. I was pumped to pick up my car, and found it not much better than when I dropped it off. He said the trim wasn’t right, which he told me to get the last visit. He installed no mic for the head unit, no steering wheel control or backup camera (all intended for my original visit). The speakers work but the subwoofer is not hooked up right, and the amp is a rats nest of wires. I had to take it to my local radio guys which I should have done initially. They themselves said that they couldn’t believe it was left like that and Best Buy usually does a great job, and I agree. I would not recommend the Best Buy in Summerville SC at all. I would have preferred he tell me it was too much or he didn’t know what to do instead of making a bad situation way worse. They had the gull to charge me the full cost for both of those visits as well.

The car installation team is amazing and I will continue to use them when I need any electronics installed in my vehicles.

The installers installed a complete sound system in my 2019 Lexus. Wow it sounds amazing.

The time of installation was good about 90mins. Everything worked as expected, however the mounting of the amp behind the radio could’ve been better. As I was driving I can hear a rattle so I check and the amp was loose bouncing around…

Horrible horrible horrible service. Completly butchered the install. The team did not install it correctly and it had to be rewired completly. They diddnt even try to tune it. Blew my speakers immediatly due the the loc not being installed when they told me my vehicle was ready.

New vehicle had multiple scratches on driver's door panel after speaker install. Installed amplifier randomly "cuts out" during use.

I cannot say enough great things about the team at Best Buy Geek Squad! Nelson the manager and Rolly the associate went above and beyond helping me design and install my speaker system, and the results are AMAZING. They took the time to explain everything, made great recommendations, and truly cared about making the system sound perfect. The installation was extremely clean and professional — no messy wiring, everything looked factory installed, and the sound quality completely exceeded my expectations. My car sounds incredible now! You can tell they take pride in their work and really know what they’re doing. Customer service was top tier from start to finish. I would recommend Nelson and Rolly 100 times over and honestly wouldn’t trust anyone else with my car audio setup. Thank you guys for an awesome experience! Highly recommend!

Placed in a secure easy to reach place and works good!

I recently had bestBuy install the Alpine 4 channel amp in my 2014 Jeep wrangler Sport. The install took 3 hours and the amp was installed behind the glove box. It's hidden from view but easily accessed by removing the glove box. The additional power provided by the amp is noticeable right away. I usually listen to music at volume level 20 now I'm at 13. with the windows down I increase the volume level to 20 the radio sounds great with no distortion of the speakers. I had previously upgraded the stock speakers and tweeters to JL Audio speakers now they sound so much better.

Installer was very thorough took pride in his work and was very courteous

Works great and the installation was very good. Would buy again for another car

Amp and the other set of speaker man it rocks so clear so loud the advice John the installer did unreal