Sit back and let a Geek Squad Agent verify your internet speed and activate and set up your modem.
Q: What happens if the services I purchased don't meet my needs?
A: If the purchased services don't meet your needs, the agent will discuss solutions with you.
Q: Does this service include setting up my network?
A: No, this service does not include network setup, configuration, repair, or troubleshooting.
Q: Will the Geek Squad agent activate my modem?
A: Yes, the agent will activate your modem as part of the setup process.
Q: What happens if the agent needs to contact my ISP during setup?
A: If the agent needs to call your ISP, they will add time to the job in 30-minute increments.
Q: What will the Geek Squad agent use to verify my internet speed?
A: The agent will use a cell phone or laptop to verify your internet speed.
Q: Will the Geek Squad agent show me how to use my new modem?
A: Yes, the agent will provide an educational demonstration of your new equipment and answer any questions you may have.
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