About This Item
- General
- Brand: Geek Squad®
- Product Name: Add-On Home Modem Setup
- Other
- UPC: 400063177242
Sit back and let a Geek Squad Agent verify your internet speed and activate and set up your modem.
- Before we begin: When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
- Home Modem Setup: We'll use a cell phone or laptop to verify the speed of your internet. Then, we'll set up the modem on your internet service provider (ISP) according to the manufacturer's guidelines and ISP process.
- Add-on features: If we need to call into your ISP, we'll add time in 30-minute increments to the job.
- Final steps: We’ll verify that your modem is operating properly, provide an educational demonstration of your new equipment, answer any questions you may have, and provide solutions as needed.
Q: What happens if the services I purchased don't meet my needs?
A: If the purchased services don't meet your needs, the agent will discuss solutions with you.
Q: Does this service include setting up my network?
A: No, this service does not include network setup, configuration, repair, or troubleshooting.
Q: Will the Geek Squad agent activate my modem?
A: Yes, the agent will activate your modem as part of the setup process.
Q: What happens if the agent needs to contact my ISP during setup?
A: If the agent needs to call your ISP, they will add time to the job in 30-minute increments.
Q: What will the Geek Squad agent use to verify my internet speed?
A: The agent will use a cell phone or laptop to verify your internet speed.
Q: Will the Geek Squad agent show me how to use my new modem?
A: Yes, the agent will provide an educational demonstration of your new equipment and answer any questions you may have.
Reviews
Rating 4.9 out of 5 stars with 74 reviews
- Overall Performance (29)
- Connectivity (10)
- Setup (4)
Customer Images
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