Customer Ratings & Reviews

Leandro unpackaged and installed our new Brother All-in-One multifunction MFC-L5915dw laser printer efficiently. He tested all functions which he clearly explained while showing us the multi-function procedures including scanning and replacing toner. To top it off, Leandro rearranged the boxes in his full van to accommodate our broken large old HP color printer (for recycling) even though a miscommunication with the central office did not include our request for recycling the old printer. This was Leandro's second visit to our home and he outperformed yet again! We could not have been happier with Leandro's outstanding effort.

Geek squad were very professionals, knowledgeable and courteous techs. Connecting our new printer to the laptop ( PC ) Tablets and cellphones proved to a bit complicated but they stayed right on it until all the connections were done and working great.

The agents got my laptop connected to the printer & got them up & running! Fantastic job!

Tech was honest and told me I had set it up correctly so I was refunded for the printer set up! He transferred the data perfectly!

Erik, the tech, was punctual, professional,knowledgeable and communitive. He answered all my questions and kindly talked me through the setup and changes.

THE AGENT DID A WONDERFUL JOB. HE SET-UP EVERYTHING PERFECTLY. HE WAS COURTEOUS AND ANSWERED ALL OF MY QUESTIONS.

The agent connect all the TV & Computer and also since we were upgrading those equipment explain to us how to used it and the different between them. This make that transition more easy for us. Thanks GS.

The agent was Jeremy. He was as good as they can be. He resolved my problem with the network connection between my lap top and printer. Also helped remove some unneeded aps and install some I needed. A GREAT EXPERIENCE !

The work your Geek Squad member did on our printer was great and he found the major problem, but kept it working as much as possible while he helped us order a new printer from Best Buy and he installed it! He's great!

Greg Burkhardt was top notch. very professional, quick, and efficient with helping us solve the issues with the computer. He advised us to possible pitfalls down the road also. A great help and should be commended. Thanks Geek Squad for hiring people like him.

Showed me how to print from my iPad. Thank you. Great guys!

The Geek Double Agent Chad was to hook up a new computer. After unboxing the unit and connecting it, it would not boot up. Chad looked up the unit on the internet it was a repaired unit. This was a gift from our Son. Chad hooked up our speakers and fixed the printer so we can now print from the iPad. Chad had the amount we paid to set up a new computer credited to our Best Buy Credit Card account. Anytime we need anything done to our computer or iPad we will always request Chad. iPad. Chad had the amount we p

Agent Shad came in the 1st time and was unable to re-add my printer to my laptop. he told me to take my laptop and have the corruption cleaned up. once I picked it back up he came back out and in 10 minutes he had it re-connected. very professional but friendly. he even answered a few other questions I had.

I feel so fortunate to have 2 skilled technicians that remedied a problem that had been unresolved for months. They were so very courteous and respectful that I have mentioned this encounter to everyone I know.

The agent confirmed my old printer was not able to be repaired and recommended a new printer

Existing printer needed to be setup on my new laptop. Setup went smoothly and was tested to ensure all was working properly. Technician even installed the scan utility without my asking!

Geek agents super professional, very proficient and skilled. Exceeded my expectations. As a senior woman, I rely greatly on Geek Squad and total Tech support to keep anything electronic running smoothly. I can always trust them in my home. I feel safe with them.

Great guys who were respectful and friendly to someone who could be their grandma.

Connected computer and printer so all worked as it should.

My rating was knocked down a star because Best Buy did not credit my account when I had emails stating that would happen. They canceled my order and failed. After a call about the issue, a credit on my account appeared immediately within seconds. Thank you to the voice that helped with the problem.