Customer Ratings & Reviews

Before I start I must emphasize that this is NOT a review of the iPad Pro itself but rather a review of Best Buy's Open Box deals. Images included for reference and proof. With that said, onto the "review", or rather PSA... On June 9th I purchased the 2020 iPad Pro 11 1TB model as an open-box purchase. I did this because even with the student deal coupon added (a $150 discount), the iPad Pro was going to cost me $1099. Not a bad price by any means for last year's model with 1TB of storage. But... Under "Buying Options", I spotted a real deal (or what I thought was a real deal). The 1TB model was available in "Open Box - Excellent" condition for $899.99. This was too good to pass up! I checked to make sure I understood what BB's definition of "Excellent" condition meant BEFORE buying, and when I agreed with their definition I pulled the trigger and bought it. The item was shipped out the next day and it would take about a week to get to me. Fair enough since I went with free shipping. Fast forward to Jun 16th, the day it arrived. I get the package via UPS, and when I picked it up to bring inside I noticed the box was very light... OK, I know its a newer iPad and they are very thin but this is REALLY light for a tablet and it's included accessories! I go and I carefully open the box as to not damage anything, and when I open the flaps I see that there is a sheet of bubble wrap and what appears to be the iPad, naked (not in ANY sort of box or protective packaging) resting on another sheet (maybe it was 2) of bubble wrap. There were no barriers to protect the iPad from hitting the inside of the box (and therefore the outside surface of whatever the box was landing on when being moved around). The iPad was covered in some sort of dust, as if it had been sitting in a dust-infested environment for a long time. Underneath the iPad was a little bag with a wall charger from LG supposedly that had a USB-A port and a USB-C to USB-A cable. Apple's chargers for the iPad Pro have USB-C on both the charger AND cable, no USB-A. While the screen appeared to be intact with just that layer of dust on it I then took the iPad out of the box and turned it over to examine the back. The back had what I would describe as a blemish or deep scratches in one spot and some scratches on the camera bump. THIS IS NOT CONSIDERED "EXCELLENT" CONDITION! EVEN BEST BUY'S OWN DESCRIPTION SAYS AS MUCH! The condition of this iPad was definitely closer to Best Buy's "Fair" or "Satisfactory" condition, but that is not what I paid for. There is a happy ending at the end of this however. I went and printed up my receipt and on the receipt it does show "Open Box - Excellent" as the condition I purchased. I took the iPad and everything that came with it (the box, bubble wrap and bag with the cable and charger) back to my local Best Buy and they accepted the return when they saw what I purchased versus what actually showed up. Unfortunately I could not get the iPad 1 TB in store as they were out of it, but I ended up buying the new model anyway because Apple is having a promotion which saved me on Applecare+. The moral of this story is: Be careful when buying anything "Open Box" online. If you're at the store and they can show the item to you before you buy that's one thing, but if the price for something open box in "excellent" condition online is too good to be true then it probably is.

Extremely overpriced. Seems like any I pad. Don’t see anything special about it. My iphone11 has the same. I felt like returning it. I use it for Procreate and basically that’s all. Pictures look like my iPhone11’s. Not happy with the value/price of this. For this price I could have gotten a touch screen Desk top.

I thought long and hard over whether to get this model or the newest M1 model; well, I'm glad I saved the money because this thing is fast and superb in every way. I basically got the 1TB model vs. trying to spend the money for the M1 in 512GB- I prefer the added storage built in. I'm super happy and I think you will be as well. Heck, even my 10.5" iPad Pro is still great... but, I do like this better due to screen size and speed. It does feel faster which I didn't think I'd notice.

I love my new iPad but it’s a lot to learn. I find the touch screen to open the iPad doesn’t always work the first time. It takes 2-3 touches . The battery lasts all day. The pictures come out beautiful. Colors are vibrant and bright. Speed is fast ! So much you can do with this iPad. Keeps you busy all day ! Love it !

Remarkably fast and with a fantastic screen. The camera is also much improved. Face recognition makes login very easy. Love it.

This is definitely an excellent iPad. It very quickly downloads everything, has tons of memory, it has a beautiful display & is very well made. I very highly recommended this to everyone.

Just a bit larger than my 10 inch iPad , the size for me makes all the difference.. lots of storage space for all that is important to me. I love it

Great! I bought it for college and so far so good. Battery last all day and much quicker than a laptop. Super light weight

I love My Ipad Pro. I could not stop doing Drawings and sketches. So many options like colors and shapes etc. my stress reliever

The pro is like writing on silky water. It does everything an iPad does, of course, but it seems smarter. It predicts what I want to do! Love the camera, the button placement, and the facial detector. I did one vertical and one horizontal and it finds me every time. I am on this thing all day every day for all my needs. I don’t even touch my laptop anymore.

A nice upgrade. Love the clarity of the screen. And love the larger storage too.

Great new iPad. Outstanding screen resolution and faster than older models. Uses the latest usb C connection so the old power cables won’t work. This is a great one

The picture quality, sound quality, performance, all incredible! 10 out of 10 for me. My son especially loves me having it so we can FaceTime each set of Grandparents during Coronageddon because he can see them so much easier versus on the iPhone.

Upgraded from the 2018 with 64 gigs to this with one terabyte. So much storage for video editing. Very happy with the purchase.

Got this going into my second week of my semester, glad I made the purchase because it is has been a lot easier for all my pdf documents that I need to submit. Slowly transitioning to having everything on here.

I love the iPad Pro I had this iPad Pro prior, but with less memory space, but I love that I can do a lot with this IPad. I love that you can take the IPad everywhere and still be able to work.

iPad Pro is perfect, I added a pencil and keyboard which made it very easy to draw and type and move items around. Split screen is a great feature.

I use this with the touchpad keyboard and it works perfectly for my apps for both professional and personal use. Excellent battery life and no lag with multitasking.

Best tablet ever i’m glad I got it Best Buy the guy at Best Buy was so knowledgeable about the Tablet if it wasn’t for him I never would’ve purchase it

The iPad pro was a gift for my wife. She is more than happy with the functionality. Very powerful tool, especially with the pencil.