Customer Ratings & Reviews

When I received the product as geek squad certified, I assumed that it would come pristine with no cracks or scratches. The iPad I received had very minor scratching, and a crack that wasn’t visible with the screen on and isn’t visible once fingerprints are on the iPad because of this, I contacted Best Buy and informed them that the product was not to the standards as described on the website and they advised me to go inside to the store when I brought it to the store they provided me a partial refund for the product since it wasn’t up to their standards and I really appreciated the time they took to make this as seamless as possible. Keep in mind when you buy refurbished products that they will not always be perfect and if you choose to return them, you man or a cycle of just getting products that are slightly imperfect and you will be playing a waiting game until you finally receive your perfect product. I was happy that the scratching and cracking was minor and I was provided a partial refund due to this.

I bought the refurbed iPad from Bestbuy for $200 less than the Apple price. It is all I wanted, carefully packed and quickly delivered, with one significant exception. I set up the new iPad and was using it plugged in, when it began to overheat and performed an emergency shutdown on itself. A check of Apple support online told me to: not use the iPad when plugged in, not use it in direct sunlight (a real problem here in Colorado); turn off Bluetooth if not needed; reduce screen brightness. The next day, I was using it without Bluetooth and in a shaded place (but still plugged in) and it again began to overheat. It was also warmer than it should be when using unplugged. I did further research with Applesupport and the tech at the Genius Bar in my local store, and it was suggested that I replace the generic cord and charger (30W) supplied by Bestbuy with the Apple cord and charger(20W) for the iPad. (Cost $40 at the Apple Store, a little less at Bestbuy). This morning the iPad is working without overheating, even plugged in. Turns out that the Apple charger has a chip controlling the voltage which prevents the overheating problem. Since overheating reduces the life of the battery and device, I think it is worth it to replace the generic charger& cord with the Apple charger and cord. Bestbuy should be aware of this problem.

Geek Certified Refurbished means "used". The upper right of the screen had abraisions and scratches, quite a bit. They did not show when the screen was on - if you didn't look for them, but still could be seen. (My feeling is the previous owner placed papers with a staple in their cover/case against the screen.) The device was not the correct color or model number as advertised and on the box. The box had a label on the side that said the advertised model MXT3LL/A, a "Silver" iPad Pro 4th Gen 12.9", 256GB, but the device was marked, and a sticker on the bottom of the box had the model MXR3LL/A, the "Space Gray" model. Finally, the iPad Pro has a USB-C port. But they included a USB-C charger, and a USB-C to Lightning cable. This wasn't going to work! I was forced to take it back for a refund the next morning. This was the second unit of the same I bought. The first unit has someone still paying the Apple Care+ monthly amount, so Apple Support told me I could have issues with the advertised 90 day support, as advertised. That unit also had some scratches in the upper right on the screen, but not noticeable once on. I decided to go with the original one I bought and take a chance - this device was almost 1/3 off. I recommend the item, but check it before you leave the store and expect there to be some issues. The iPad Pro, itself is amazing overall. Just need a little more quality assurance to be labeled "Geek Certified".

Upgraded from a 1st generation iPad Pro which I purchased at launch. The responsiveness and intuitive interface remains unparalleled amongst tablets. I’m old enough to have watched this product go from a dream concept to an indispensable necessity. Some take for granted how innovative tech has become, and how user familiar apple has made it. The difference from 1st gen is almost immeasurable!

Excellent condition, fast delivery, any problems with the item

Decided to go with a different model, but would recommend for students.

The Best and easiest to buy it. Looks like new with a good price.

Horrible packaging. Paid almsit $1,000 for them to stick a giant packing sticker on my ipad back that’s now stuck there and wont come off, they completely ruined tne ipads pretty look.

This is my second refurbished purchase from Best Buy (the first was galaxy pro 2 ear buds) and I absolute love it! I really needed a new device for school, but didn’t want to pay $1500+ for the new M4 13 inch iPad Pro + the keyboard and pencil. So instead… I found a refurbished, 13 inch iPad Pro for only $800 and it has been great! Just like new, wouldn’t even be able to tell it’s refurbished if I didn’t tell anyone. I also received an open-box Apple Pencil (2nd generation) and it is also in perfect condition. The only downside is that it didn’t clarify online whether the iPad Pro would be a 5th or 6th generation. I unfortunately assumed it would be 6th generation, but instead I received a 5th generation. However, they basically function the exact same, so there’s really no difference b/w the two. I just wish the description was more specific before purchasing it that’s all. Other than that, I have no cons :)

Overall good battery life, screen size and resolution are definitely a step above from the previous smaller size and models I've had in the past. mainly use for personal art and other projects and I believe it is well worth the price

I purchased this for my wife and have been very pleased with it. Actually is an off story at first it wasn’t found in our mail room because the neighbor had accidentally crapped it. Fortunately, I live in a good building and it was returned and all is well. I would highly recommend it as a great value With all the bells and whistles.

Certified refurbished really held up! I was a bit shocked to see the device in like new condition. No blemishes anywhere! Works and looks like new! Only caveat is I can see the battery health, I guess this model is the generation before Apple allowed that feature. Regardless this this holds up for at least 8-10 hours if not longer depending on what I’m doing. Overall very happy and pleased with the purchase! I would highly recommend

The iPad works well most of the time, though it sometimes doesn't react when I intentionally touch the screen while using the Pencil. That's a rare issue that resolves itself quickly, though, and everything else works great. Overall, I am quite happy with its performance, especially considering the savings with this being refurbished.

Was looking forward to using this tablet but it would not update to current software and therefore would not complete the set up to my apple account. I returned to local Best Buy and let them know it was defective. Additionally, there were many scuffs and scratches on the case. As this is a Geek Squad Certified Refurbished product I did expect more. I also would like to know why this product does not come with the customary 2 year service when I am a Total Care Plus member on a product you Certified - only 90 days - so disappointing - yes the product is at a discount but not enough to warrant such poor warranty when one can go to Apple and get an Apple Refurbished for near the same cost as yours which has a new case, new battery, 1 year warranty, and eligible for Apple Care.

Product is simply amazing and I love it. It’s very good and the processor is very fast. It was a great buy.

I had doubts in the first instance about buying a refurbished product. From the moment I received it until today, I am pleased with the product and its performance

Working good, is good, I thought it was a bad purchase but I feel good with this iPad

Device was in really good condition. I ran a couple of tests to make sure and all came out good. I would recommend this for anyone looking for older iPad Pros

Great ipad, fast, big and it works better then expected

The best tablet out there. Still a tablet though, limited by iPad OS.