Customer Ratings & Reviews

The Camera camera quality is significantly more clear. Could be a good or bad thing tentative on what you use it. They both pick up every pore on my dang face. The camera setting are pretty cool. The battery life is way better. I can use my phone 70% of the day and still have 3/4 battery life… My iphone 11 pro that i upgraded from isn’t as fast, battery life doesn’t compare, camera quality is decent but the 13 Pro has much better quality. My one complaint is the rear facing camera. Not the quality but the fact that i feel it’s not protected because it protrudes probably 2mm past my phone case… they make camera protectors but it knocks the camera quality down. If there’s a piece of dust on one of the lenses, sun light will refract and you’ll see in in your picture… Do what you want with that.

I has worked as expected. I got it mainly because of the cameras. I love the Cinematic video. One complain I have is battery health has gone to 95%. I don’t charge it overnight. I don’t let the battery drain to 0% or charge it all of way to 100%. My wife Iphone 8 which I passed down to her once I upgraded still shows 100% Battery health.

Great device! Had it for 2 years without any issue. Pickup was quick and easy. Activation was a seamless process.

The transition from an iPhone 6 to an iPhone 13 was smooth and easy. I was afraid the iPhone 13 would be too large For my pocket or purse but it fit just fine. I love the camera.

I feel the 12 pro was better. There isn’t any positive in the 13 that 12 didn’t have.

Excellent Customer Service. Very Satisfied Buying at Best Buy

Excellent phone. Excellent Service! Still learning.

While not a huge change from the iPhone 12 Pro/Pro Max series, the iPhone 13 Pro has met our expectations on what a modern flagship smartphone from Apple should be. The 120hz display is extraordinarily nice, clear, smooth and makes the prior 60hz screens feel extremely dated. The battery life is stronger. Time will tell how much better it really ends up being, but so far it meets expectations. The cameras are amazing. While not a huge upgrade from the previous gen for most users, the new cameras do work very well. The improved optical and digital zoom is wonderful and the night mode photography is much improved. After having used it for one full day, I feel that I can say that this is what the 12 Pro series should have been. It has the 120hz screen that rivals the Samsung S21 series and other flagship smartphones. It has a truly stellar camera array with wonderful features that do, in fact, work far better than the iPhone 12 Pro series. It seems to have the battery life the 12 Pro should have had. It has the smaller notch that the entire 12 series should have had. I have no serious complaints thus far, aside from the fact that this should have been called the 12S rather than the 13. It’s not a drastic redesign. It’s not a revolutionary device. However, it is exactly what we wanted the 12 Pro to be in the first place. If you have an iPhone 12 or 12 Pro/Max, this is not a significant enough upgrade, in my opinion. If you have an iPhone 11 Pro/Max, this is a minor upgrade in most ways. If you have an iPhone X, XS/Max, Xr, or iPhone 11, this is a huge upgrade. If you’re clinging to anything older than the aforementioned phones, what are you waiting for? This is what you’ve been waiting for. This checks almost all of the boxes. Attached, you will find a picture of my new iPhone 13 Pro in it’s box, the moment I opened it.

The display is awesome. The pro camera takes pictures that are detailed even on zoom and show full depth. Easy transfer from old device. Easy to use,stable OS. Fast processor and beyond enough RAM. The build quality is solid and durable. Battery life is unbelievable. I run videos and music a few hours a day and only use about 70 percent battery in 2 days. Pro model gives decent sound. Very good for cell phone. The picture is superb and refresh rate is high, I thin 90-120hz. It shows and does not affect battery as I expected it would. The only cons involve the camera jut out. They are awesome but seem to add a lot of weight. And it can be a little difficult for me to clean between cameras with my large fingers and a cloth. Well worth it though. I got two years of Apple Care, so I am confident in this purchase The cameras are heavier than I am used to, and jut

I traded in my iPhone 6s Plus (which was hard because I loved it) for this iPhone 13 pro and because of the huge jump I really was impressed and loved the upgrades to the phones camera, speed, battery life just to name a few. Great phone. If I had to give it a mild negative it would be the weight of it is noticeable. I’m happy I went with the 6.1” pro vs the 6.7” pro max. Same phone but not as heavy.

Upgraded from an iPhone XR. The old phone still works fine, but I wanted a better camera to use at my sons’ sport events and just to take better photos. The zoom is way better than the X-RAY and does not pixilate so much when zooming. I can also tell that it takes better photos in low light. The screen is also an upgrade. Colors are more vibrant and clearer. The screen also looks larger, but that is because the bezels are smaller. The 5G is fast, but I hardly use it. Cells phone service gets spotty in areas where there’s lots of development plus, LYE always seems fast enough for me anyway. The battery lasts all day long when on LTE. No real downsides. Glad I made the purchase.

My wife loves her phone. It takes great pictures and has good battery life. There is plenty of space for all of her pictures, messages, and music. My only complaint is that it's hard to find a good camera lens protector.

I bought my first iPhone (iPhone 5) in 2012 when it became available on Verizon and have never regretted switching from Android. I don’t buy a new phone every year and I appreciate the fact that Apple provides support for their products for a long time, in contrast to Android phones. I bought the iPhone 13 Pro after using my iPhone X for almost 4 years. I like the slight increase in size with the iPhone 13 Pro and the enhanced camera features are excellent. As expected, the phone was easy to set up and has been working very well. I bought my iPhone 13 Pro immediately when it became available because I wanted to have it for my trip to WDW for the 50th anniversary on October 1 and it did everything I expected it would. I am very happy with my new phone.

I had the iPhone X, then went to the 11 (skipped the 10s) and now have the 13 (skipped the 12) I am really happy I upgraded. Very noticeable difference with the 120hz display. I told everyone that the 12 was the generation to skip and I still feel like I was right. Also it’s the same phone as the Max except smaller which to me is a much nicer experience in every day use. Last year the camera was better on the larger phone, this year everything is the same except the smaller phone has a smaller battery, but both come out to about the same life so no worries there. The 5G is nice but hardly noticeable difference from solid LTE coverage, so not a huge difference there.

It seems to be much faster as far as processors go, it has the Bionic 15 where the IPhone 12 used the Bionic 14. The camera is great I love all the new features, even though I haven’t into all of them. I also like the three lens compared to my old (really not that old) IPhone 12 with two lens. The display is much sharper too. I’m not sure about he battery life at this point, haven’t gotten into the settings to turn off some of the battery draining settings.

Jumping from an iPhone 7 to a 13 Pro was a huge difference. Can honestly say this is the best phone I've ever had. The camera is beautiful and battery life has improved sooooo much. It is slightly heavier than my iPhone 7, but that was to be expected since the hardware is much more advanced. Highly suggest for anyone not looking to go with the new the iPhone 14. Save a little money and go with this model.

Great phone - Love it - Works easy for Facetime, checking e-mails, texting, taking pictures and the security on the iphone is also very good.

Absolutely loving the new iPhone 13 Pro. Truly liked my 8 Plus but storage being an issue made the upgrade. First the phone is lightning fast. Face recognition was strange to get used to though it works extremely well even in low light and wearing glasses. The camera is phenomenal! Optical zoom is a great feature and all photos even low light are much improved. Battery life improved too!

First off, Best Buy preorder showed my phone being available on release day and then 13 hours before my order is delayed a week. Funny thing, the phone was in stock release day at two other stores in relatively close proximity. This is not logistical rocket science Best Buy. Cancelled and then reordered from the next closest store and took care of business. Side not, every time that I get Apple products at Best Buy, I ALWAYS get helped by some Samsung nut that has no idea how apple products work. The new phone is alright. I think most of the goodies were due to the iOS 15 coming out, hardware was pretty basic year over year for apple. New camera is nice, the cinematic blur/focus feature is very neat but the effect looks a little sloppy for the hype. That technology has some kinks to be worked out but headed the right direction. The phone is now thicker, heavier, but visually the same. Not going to test durability but apparently it’s improved. I guess it’s getting hard to “redesign” these days, everyone seems to be maxed out on innovation. I do notice a little bit better battery life but the display I wouldn’t have known was improved if apple didn’t advertise it. I will say the recent Samsung and LG phones have obnoxiously good looking displays, iPhone still isn’t knocking my socks off. Trade in credit on my 128G iPhone 12 Pro was $700 which was nice. Somehow a week earlier (on my preorder attempt) I only got $675 but whatever. Apple wasn’t offering as much but the headache avoided by dealing direct with Apple could’ve offset that difference. I’m not noticing any service differences with Verizon, speed tests were basically equal on my devices. The notch on the screen isn’t really noticeably smaller, I’ve had people look side by side and they usually can’t tell at all. I bought my 12 Pro out right last year, I would recommend waiting if you did the same. Fingers crossed for major changes next year!

Coming from an iPhone 12 Pro, I wouldn’t anticipate very much of an upgrade. To some, this is not a big upgrade; however, to me, this upgrade hits all the right places to make it worth going for it. The battery life on this phone is phenomenal. The 120 hertz refresh rate is something I didn’t know I was missing, but the addition of it makes everything feel snappier and look crisper in transitions. The camera has major upgrades, especially with the macro mode that I am most excited about. Even though the iPhone 12 Pro is an outstanding phone and I was on the fence about upgrading, I am glad I did. The three features have made my iPhone experience an even better one, with two upgrades being something I knew I would value and the third, the 120 hertz, being something that was an added bonus. The beautiful blue color is an added bonus. I definitely recommend this to anyone on the fence and who believes the added features might be worthwhile to that person’s use case.