Customer Ratings & Reviews

Product description was misleading and customer service was unresponsive and unhelpful. This product was described as “Refurbished Excellent” and ‘“like-new”—the phone I received had major cosmetic damage, and was very visibly scratched along all sides. I don’t necessarily mind having a phone with cosmetic flaws, as long as it works, but I was very disappointed at the blatant misrepresentation of the condition of the phone and the price I paid for it, given the used condition. So I reached out to Wireless Source to request options for a price adjustment or partial refund. I did receive one response (that was short and unprofessionally written) asking me to provide photos of the phone and then got no response for nearly a week. After following up four separate times, I left a message stating that I would be pursuing a total refund from Best Buy instead—only then did they respond again, with a message about their return policy that completely disregarded any of the prior information or communication I provided. Best Buy at least was very helpful about handling the return and my refund, but I hope they vet their marketplace sellers better in the future.

The item was advertised as refurbished excellent, I receive a product with 73% battery life very poor and the dishonest seller refuse to refund me not even the value of replacing the battery saying they can only offer 10% back. Best Buy did a poor job varifying and vetting third party sellers/scammers.

Phone had to be returned for a bad battery. SELLER WAS GREAT TO WORK WITH AND GAVE FULL REFUND!

The product is fine so far. The market place partner was terrible! My order was delayed over and over and over and I couldn’t not get a definitive answer as to why!