Customer Ratings & Reviews

Overall, a nice phone a few miner scratches firs iphone color nice, material nice.. Sometimes if freeze but other than that it works fine. Very happy with my phone

Excellent condition like new. Battery life is great. Just minimum scratch on the side other than that everything is great. I will definitely buy again in the feature and I will recommend to my friends and family. I’m so happy with this product.

I was very pleased with the guys at Best Buy and their advice to me to update my phone. The 16 Pro is perfect size for me and the three cameras also fit what I need.

Great condition — feels like new So far, I’m very satisfied. The phone arrived in excellent condition — no scratches at all, everything looks perfect. The screen is smooth and responsive, performance is fast with no delays, and everything works exactly as expected. The battery is at 100% capacity with 283 cycles, which is a great bonus for a pre-owned device. Overall, it feels almost like a brand-new phone. Very happy with this purchase so far.

Great size and preforming device. I had the 15 pro max and decided to try the pro this year and I’m not disappointed at all. And buying it from Best Buy was the best choice due to me being a total member and getting that Apple care for free was a must.

Looked new, other than one little scratch you can’t see unless you hunt for it. Battery health was at 100%. No complaints. Tried a new Samsung and didn’t like it, so I’m glad I could get this. Very happy with the quality and size. I had a pro max before and it felt too big for my pockets. This is perfect.

Everything went as planned I ordered the phone my sister picked it up and she said she didn’t even have to wait no more than five minutes when she got there and when I got off work I opened the phone and it was as beautiful as new as if I had just bought it from the Apple Store so if u need a just as new iPhone refurbish Best Buy got your back 100% thank u so much happy holidays from Anna R

Phone works great. Came clean in the packaging. Battery life is pretty good!

Phone was in excellent condition. Phone works great.

Honestly, there is nothing wrong with this iPhone. Camera quality, iPhone display, and even the battery are excellent. I was EXTREMELY spectacle getting a refurbished phone, but it works divinely. I wanted to wait a bit before writing a review, incase anything happened. But every is working excellently. I’ve had this phone for about two months now. It also comes with its own 60 day warranty as its refurbished. I was given a charger as well which was very useful. All features works, everyone runs more than just smoothly. When I got this, battery capacity was at 100%. I highly recommend!

We bought this phone for my daughter for Christmas and she loved it. It works great, no issues. We were able to get it connected to our phone line without any difficulties. It was the best price in comparison with other places too. We are happy with our purchase.

I am disappointed that I was not advised that this device was not eligible for AppleCare during relevant consultation with representatives. I drove almost 100 miles to pick up this phone because I needed a replacement phone ASAP. I would have purchased a phone nearby had I known this product would not be covered by my BestBuyTotalCare membership. I'm not sure if the camera focus is working perfectly and I don't have the peace of mind I expect from the purchase of an Apple product, but otherwise it was a good deal.

I had doubts about whether to buy a used phone, but all my doubts vanished when I received it. It was literally scratch-free and without any wear and tear, as if I'd bought it new. It was simply perfect. I've had it for almost a month now, and I haven't noticed any issues with its operation. Therefore, I recommend buying used equipment.

The best product. Excellent value for money and beautiful. I would always buy again.

Very sleek and good size, so far works great! Camara is so nice!

Great service and professional help with purchasing and setting up my new iPhone . I am not a Phone guy so the help from my sales guy D.J was a blessing. I’ve been a total member for a year or so now and will renew it for sure . Did not know how much being a total member offers until my salesperson took time when he didn’t have to to explain it all to me . Very impressed with Best Buy .

I have ZERO complaints. Jeremiah helped me with this purchase. His demeanor and clear communication reassured me that I could buy with confidence. This was a ‘refurbished’ iPhone 16 Pro. Not a single scratch or sign of wear. Battery health was 100% and only had 2 charging cycles on it! I am extremely pleased and will be going here for future phone purchases for the family. Thank you J!!!

I am not going to make this an iPhone review. As far as buying a preowned iPhone from Best Buy: Phone was absolutely perfect. No blemishes, no scratches. Battery Health was 100%. Even though the phone was less than 1-year old it said it was ineligible for Apple Care if that matters to you.

iPhone was in excellent condition and served its purpose. I switched temporarily from S24 Ultra, definitely a downgrade in comparison but its resulted in me using my phone significantly less. A win-win for sure! It was easy to adapt to and easy to use, the titanium build definitely feels much better than the aluminum on the 17 pro, which is why I went with the 16 pro.

The phone looks and works like brand new. It had 100% battery health and was in perfect condition. It was really a nice deal for someone who doesn’t need the latest model and wanted something unlocked.