Customer Ratings & Reviews

I am absolutely loving my Apple Refurbished MacBook Pro 16"! It’s an amazing machine with the M3 Pro chip, 36GB of memory, and an 18-core GPU—perfect for everything from heavy multitasking to running resource-intensive programs. The screen is gorgeous, and the performance is smooth and fast, handling anything I throw at it without a hitch. What makes this even better is the price. I got it for over $700 off the regular price, which is a fantastic deal for this level of power and quality. If you’re looking for a powerful MacBook Pro without paying full price, this is a great way to go. Highly recommend it!

I was pretty skeptical about purchasing this refurbished macbook pro after reading the reviews. However, for the price and what I received definitely mindblowing. Honestly it looks and runs as if it was brand new. Definitely would recommend!

I ordered this refurbished MacBook online, with the assistance of a live rep via chat. I bought this through Best Buy specifically because they offer a product care plan on refurbished computers. When I picked up the product at the store, I realized I had been given the wrong amount of RAM. When calling customer service, there was a lot of confusion because the refurbished MacBooks have a different SKU/product number, and I was advised to take it back to the store. The reps at the store confirmed I had been given the wrong amount of RAM and, additionally, the wrong processor. Since the product was refurbished, they couldn’t exchange for a different MacBook and the only thing they could give me was a refund. It was an extremely frustrating experience, as I had just wasted a week waiting on a product they couldn’t give me. The only option they provided was buying a brand new version of this MacBook, not providing any sort of compensation or solution for the mistake they made. I ended up paying for the new computer in full, not satisfied with the whole experience.

Ordered this item and received a 14inch instead of the 16inch that I purchased. Notified BestBuy and was told a replacement would be shipped out in 3 days. After 3 days, there were no tracking updates and I reached out again only to be told the item was either missing or sold to someone else. I was then told they would find a suitable replacement and overnight it to me. I waited for the overnighted package and yet again nothing came. I reached out again, and was told that my order was under investigation? I had to send photos of the MacBook, shipping boxes, QR codes on the packaging so they could look into it. After providing the requested support for their investigation, I was met with radio silence and after 3 days of no reply, I had to reach out again! After calling and being bounced around from dept to dept, getting hung up on, calling again to try and get the item I paid for, I was told the earliest I could get it was 3 weeks out. I read reviews before I purchased and saw a ton of bad experiences and assumed they were anomalies. I can confirm they are real and I would not buy a refurbished product from BestBuy. 0/5 stars if it would let me.

The worst experience of my life with BB. Ordered the item and received the wrong color that was wrapped in the box that said Silver but received Black. I didn't receive any apologies and nobody at the store nor on the phone were helpful in resolving the issue. I went ahead and returned the item and ordered it again in hopes that this was one time mistake. The second time around, I received not only wrong color again but also the wrong size. I went to the store again and store gave me hard time with returning it in person since "they don't stock refurbished items". Called 1800 bestbuy again and after being on call with multiple representatives for over an hour, all I got was - reorder again and hope for the better answer. I explained that I myself had two back to back issues with one order but looking at reviews I explained that this is clearly a systemic problem where bestbuy is selling an item they don't have and pushing stuff that nobody wants to buy hoping that people will keep it. Dirty way of making business. I encourage everyone to submit complaints.

Ordered the refurbished 16” MacBook Pro with 36gb of ram, received one with 18gb (would’ve ordered brand new but no option to ship, only drive 70+ miles to pick up). The only difference was the quick return since, upon asking if the manager would be able to do something, the associate immediately responded there’s nothing that can be done. If I’m being honest it seems like an unethical sales tactic, advertising something they don’t have in the hopes a buyet isnt tech savvy enough to check the specs of what they ship. Never really a big fan of Best Buy, and this experience just made my outlook on them even worse.

I am very disappointed, I found a deal with BestBuy's refurbished Apple products and when I purchased the MacBook Pro 16" M3 Pro with 36GB RAM and 512GB Storage, I received a 14" M3 Pro/Max computer a few days later in the mail. When I took it immediately to my local store, they indicated I could either return it there for full refund or any other option had to be through their website/app online. I request a re-shipment of the correct product and a week and a half later I still have no indication the refurbished model I ordered was even located across all BestBuy stores in the country. I ultimately decided to cancel the order and take my chances on locating a model in stock at a nearby (100 mile radius) store. This way I could go pick it up in person. I reached out to online chat and received confirmation from chat there was a different model at my local store. I placed the order only to find out it had to be shipped to my local store for pick up a week later. I'm very frustrated with BestBuy Online Chat support as this is the second time with a refurbished product where what I was told compared to what actually has happened is different. Both times requires me to either have patience and wait it out or cancel the order and spend full price to have a in-stock new model from the shelf. I have hard great success with BestBuy Open Box and Refurbished items outside of Apple Branding and this experience breaks my confidence and now makes me flinch. *** Warning, make sure to contact your local store to verify the refurbished product is in store and in stock before ordering online. ***

I've had this laptop for a bit under 2 weeks and so far it's doing everything well at a solid pace. I upgraded from an intel-based macbook pro and the difference is absolutely noticeable. For context, I am a graduate student in Genetics so I run large amounts of data through a lot of different coding pipelines. I have R and my terminal running simultaneously without any major slowdown in using the internet, powerpoint, or word concurrently. Overall, a very solid laptop that I anticipate to use for many years to come. Well worth the discounted price from refurbishment and being on sale.

great condition, really impressed with the battery health, it was at 100%, would totally buy again

Hello, I purchased the product. It arrived with ridiculous packaging. The charger was supposed to be 140W, but they sent me an 86W one. I went to the store to exchange it, but they didn’t believe me. They told me I had to return the entire product. I have already spent about two days installing programs on the computer and setting it up for my needs. Now how am I supposed to return it and get a new one? The charger doesn’t work, so I bought a new one myself. I don’t think I’ll be buying a computer from here again.

This is more of a review for buying a refurbished product through BestBuy rather thana review on the laptop. The laptop seems to be functioning great in the VERY limited time I've owned it. I was lured by saving the dollars, and what a regretful decision that was. BestBuy will stand by everything for 14 days, and then you no longer exist to them. Computer has issues outside 14 days?...it's your problem. For example, my charging cord quit functioning just outside of the 2 week window. Called BestBuy and was told to go into the store for replacement. Store wouldn't do anything. It's simply not worth the dollars saved buying through BestBuy unless you get extremely lucky and the product works flawlessly.

Its the best running ok it was the best deal keep it you guys

This isn’t a 16in Mac. They shipped a 14in, and then tried to replace the wrong item by sending another one but it doesn’t exist. Don’t order this expecting a 16in, this listing needs to be taken down.

Needed something bigger and faster ... This is a huge upgrade for my daily use

I love it always wanted to buy a mac i am done with windows its a shame i did not do it sooner