AppleCare+ for iPhone - Monthly

Love having this. Gives me assurance I can Keep my product working good.

AppleCare has saved me from a major purchase of a new phone.

My iPhone 14 Pro Max told me my battery needed service, clicked the banner, it helped me schedule the appointment at Best Buy nearby and said $0 since my battery was 76% battery life and I have AppleCare+. I go up to Best Buy, they run more tests everything is looking good for the repairs. I see $0 on every screen and all of a sudden, the lady comes back with the work order: iPhone 14 Pro Max Batter Replacement - Labor: $99.00 / Vendor Coverage ($99.00) / Price: $0.00 AppleCare+ Service Fee - Labor: $99.00 / Price: $99.00 Original Subtotal: $198.00 Savings: ($99.00) Work Order Subtotal: $99.00 I respond, uh why is this $99 when I have AppleCare+ and both my phone and your website say $0 fee. She says that's what apple says you owe, the vendor charge was $99. I said I know what this says, but why would apple charge me for a service that says free on my phone? I already have AppleCare+ why am I paying $99 for it on this work order? She repeated the same. I went forward with it since I waited a while and had come all this way. I called Apple and they confirmed this was a free service, I contacted BB via chat and they confirmed 3x this was an error on their part, however I would need to return to the store for a refund. I return to the store and a guy at the Geek Squad counter, show him my convo with the chat agent and he treats me as if I'm lying and trying to steal from them or something. I'm like look man, check your system you all told me to come back up here for a refund. "I don't see anything but the charges that you paid are correct, sir." I left and chatted with BB again for them to tell me to go back. I'm like dude, y'all are messing with me at this point! I get the impression that store is lying to people on the daily who come up there for apple service who don't catch these weird charges because they know there's nothing we can do about it. They have now told me they "notated" the refund on my account. I called the store again before going up there, no answer. Waited on hold for an hour, transferred to a store in Texas! He tried calling on 3-way, no answer. He confirms, there is no record of any convo about me receiving a refund. Ultimately, the Best Buy chat agent on day 3 finally added a refund note to my account. I went back and the manager babe and gave me a refund no problem. I enjoyed the ability to get my battery fixed, so far I've had no issues and the service was completed within an hour. However, I did not enjoy the middle man being Best Buy and will likely just go out of my way to an Apple Store next time. The hassle was not worth it. I don't blame Apple or anyone really besides myself because I had the option to go to Apple and chose Best Buy from the list since it was closer. Just a backstory for those thinking of using the service themselves.

It’s great! I’ll continue with it as long as I own an Apple product

Love how Apple takes care of their customer Apple always makes me happy with the choices I make