Customer Ratings & Reviews
See more imagesASUS - Upgraded - 11.6" 2-in-1 Touch Laptop,Intel Celeron N100,4GB RAM,256GB SSD+160GB Dock Set,Intel UHD Graphics,Win 11 Pro - Gray
- Model:
- BR1102CG-Upgraded
- SKU:
- 12298075
Customer reviews
- Rated 1 out of 5 stars
Not useful, supremely disappointing, problematic
KittenLitter Posted
There’s a lot wrong with this device, and I wish I hadn’t wasted my money. It has extreme touchscreen and keyboard delay, so often the machine is just frozen and work and search are impossible. The screen often goes a long time and will not respond. The sound is non-existent. It’s my only slow internet-connected device, and it struggles with even basic functions. As I write this, it’s already needed multiple restarts, keeps freezing inexplicably, and hasn’t been usable yet today. The personality of this Asus leaves a lot to be desired, and it has quirks, inconsistencies, and dumbly designed features. It is not intuitive. I’ve gone back to my real tablet because this Asus isn’t worth the frustration and it is not useful for much beyond MS Word (because Word is very limited on iPads). This computer tries to be a laptop and a tablet, but it is unable to do either adequately except MS Word basic tasks. Word is frustrating and slow on this device, but at least you can eventually produce something a tablet cannot. I would not buy this again, and I wouldn’t recommend it because there’s so little you can do with it. I thought I would like the smaller footprint, but i just find it too small to be good for computer-y functions, and it is too heavy to be portable or used versitilely. I bought a problem and am stuck with a nearly useless machine. This is my second dud in a row from Best Buy as well.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear KittenLitter,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing delay response on the touchscreen and keyboard, no audio and the laptop is freezing. On the contrary, lots of satisfied customers have positive experience using the product will agree that it is a decent entry-level laptop. It runs popular basic and light applications, without compromising system stability and performance. To resolve these issues, ensure Windows, drivers, BIOS and applications are up to date. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-students/br-series/asus-br1102f/helpdesk_download?model2Name=ASUS-BR1102F. Additionally, ensure this laptop has access to an established router and internet service is working properly since this will affect system stability and performance, including the touchscreen and keyboard responsiveness. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty