Customer Ratings & Reviews

Posted 4 months ago

Dear BrianH,

We regret that your new laptop has fallen so far short of your expectations for both work and gaming, and that you encountered restarts from the initial setup. We also acknowledge your feedback regarding the screen and value perception. The immediate failure upon first boot is a serious concern that needs urgent attention. Please reach out to our dedicated support team, providing your purchase details. We are committed to resolving these issues and ensuring you receive a functional product that meets our quality standards. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.

Thank you for choosing ASUS!

Best Regards,
Adrian
ASUS Customer Loyalty – US Support

Posted 3 months ago

Dear RuCM,

Thank you for your feedback.

We do understand your dissatisfaction with the quality of your recent customer service experience with your vendor and the inconvenience this may have caused if they refuse to check on the laptop. All ASUS products undergo intensive quality control testing and inspections; and are built to last. Issues you are experiencing with the laptop are random. ASUS provides one-year warranty coverage for the product, if purchased brand-new. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel

ASUS Customer Loyalty

Posted 8 months ago

Dear PaulS,

Thank you for sharing your experience with the ASUS G614FR gaming laptop. We are sorry to hear about the issues you’ve encountered with the system going to sleep and requiring a full restart, as well as the inconsistent behavior when connecting a second monitor. We apologize for the inconvenience this has caused.

To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506000004-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

[Windows 11/10] Troubleshooting - Unable to Wake Up from Sleep or Hibernate Mode - https://www.asus.com/support/faq/1042630/
[Windows 11/10] Troubleshooting - External Display Connection Issues - https://www.asus.com/support/faq/1047158/

Posted 6 months ago

Dear BryanS,
We regret to learn that you are experiencing rebooting issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2603024745-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Troubleshooting - Automatic Shutdown/Restart Issues https://www.asus.com/support/faq/1046480/

Posted 1 year ago

Dear Valued Customer,

We're sorry to hear that your order was canceled, and we apologize for the inconvenience this may have caused you. This is not the kind of experience we want our customers to have with our resellers. To further investigate this issue, we recommend contacting Best Buy Customer Care at 1-888-237-8289.

We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2506000004-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support