Customer Ratings & Reviews
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would recommend to a friend
- Rated 5 out of 5 stars
PowerfulUpgradableWorkhorse Capable of Keeping Up
Song Posted
Powerful PC capable of handling heavy graphics demands and staying fairly cool while playing games like Cyberpunk 2077, Expedition 33, and Where Winds Meet on high to Ultra settings. With the 5070ti and amd 9955hx3d, I feel pretty confident I won't have to worry about not having processing power for any tasks I try to tackle. Besides videogames, I also use the computer for 3D modeling, illustration, and limited animation. It's had no issues keeping up. I like the touch pad to number pad feature. And the ability to customize the lighting on my keyboard lets me switch between work layouts that highlight the most vital keys for the task at hand.
I would recommend this to a friend - Rated 5 out of 5 stars
Gaming
BobbyH Posted
I’m no pc expert but I am more than pleased with this laptop
I would recommend this to a friend - Rated 5 out of 5 stars
很棒的电脑
Chenyang Posted
这是我买过的最好的电脑。电脑外观酷炫，运行流畅。我用它玩Dota2，最高画质可以达到200帧。虽然价钱很贵但是值得。
I would recommend this to a friend - Rated 2 out of 5 stars
Overpriced and underperforming
BrianH Posted
The worst laptop I had to utilize for work and gaming. Not only was it very overpriced,but the screen is a bit of a let down. Not to mention this laptop begin failing and restarting on its first boot up. A good laptop for those who want something overpriced. But not worth a whole lot
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear BrianH,
We regret that your new laptop has fallen so far short of your expectations for both work and gaming, and that you encountered restarts from the initial setup. We also acknowledge your feedback regarding the screen and value perception. The immediate failure upon first boot is a serious concern that needs urgent attention. Please reach out to our dedicated support team, providing your purchase details. We are committed to resolving these issues and ensuring you receive a functional product that meets our quality standards. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Rated 5 out of 5 stars
Overkill gaming performance
SarnS Posted
I am happy with my purchase. Very high quality packaging. The laptop runs smooth and is fairy quiet even under heavy load. To be honest, it's a bit expensive and gaming performance is over kill even for a gaming laptop. The battery life will suffering a bit, but overall, I am happy with my purchase.
I would recommend this to a friend - Rated 4 out of 5 stars
Pros and cons
Zelinh Posted
The laptop I got is good, but the software optimization should be better, cuz sometimes the laptop glitches, but the performance is good
I would recommend this to a friend - Rated 5 out of 5 stars
Awesome laptop for CPU bound games.
ChubbyWilly Posted
Needed something to play games with while on the go. If you have a cpu bound game the x3d chip is your best friend. I had an Alienware with a 275hx and was getting about half the frames when playing World of Warcraft.
I would recommend this to a friend - Rated 5 out of 5 stars
A Monster
JoaoPiovezann Posted
Its a really powerfull laptop... Every game that I tried worked in the best configs
I would recommend this to a friend - Rated 3 out of 5 stars
Random reboot issue
BryanS Posted
It randomly just reboots. I've updated everything and I don't understand why it does it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear BryanS,
We regret to learn that you are experiencing rebooting issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2603024745-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Troubleshooting - Automatic Shutdown/Restart Issues https://www.asus.com/support/faq/1046480/
- Rated 1 out of 5 stars
A dud
PaulS Posted
I wish I liked this computer, but it constantly annoys me with its behavior. It will go to sleep and then require a full restart to run again. Sometimes I'll have a second monitor attached and it picks and chooses whether or not it will load. I don't know what is wrong with this computer, but I would not buy this again if I knew what I was going to be dealing with.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear PaulS,
Thank you for sharing your experience with the ASUS G614FR gaming laptop. We are sorry to hear about the issues you’ve encountered with the system going to sleep and requiring a full restart, as well as the inconsistent behavior when connecting a second monitor. We apologize for the inconvenience this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506000004-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Unable to Wake Up from Sleep or Hibernate Mode - https://www.asus.com/support/faq/1042630/
[Windows 11/10] Troubleshooting - External Display Connection Issues - https://www.asus.com/support/faq/1047158/
- Rated 5 out of 5 stars
AMD for the win
Shawn Posted
This laptop is great. The thermals are by far the best I have ever seen in a laptop with such a strong processor. Really love it. Would recommend others as well.
I would recommend this to a friend - Rated 5 out of 5 stars
No Hassle, Just Great Service and Product
JohnJ Posted
Bought this gaming laptop from Best Buy and couldn’t be happier. The staff who helped me was very knowledgeable and friendly, making the purchase smooth and easy. The laptop runs perfectly, definitely money well spent!
I would recommend this to a friend - Rated 1 out of 5 stars
Bestbuy cancelled order without explanation
TerribleExperience Posted
Ordered for in-store pickup scheduled for 5/30. Cancelled day before delivery with no explanation after 2 weeks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Valued Customer,
We're sorry to hear that your order was canceled, and we apologize for the inconvenience this may have caused you. This is not the kind of experience we want our customers to have with our resellers. To further investigate this issue, we recommend contacting Best Buy Customer Care at 1-888-237-8289.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2506000004-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support