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would recommend to a friend
- Rated 1 out of 5 stars
Overheats, loud fan, HDR turns off all the time
JoeyB Posted
The HDR turns itself off constantly and requires you to reseat the display cable to turn back on. The fan is the loudest thing in my house, louder than the central air conditioning, the furnace, the laundry machine, everything. The fan doesn't turn off with the monitor, it will still run for 5-15 minutes. The only way to get the fan to turn off is to unplug the power cable to the monitor. The monitor has started turning itself off now (including the fan!?), likely from overheating from nothing more than just being on. I very much enjoy that the monitor wont turn the fan off any other time, but when it overheats it turns it off. It makes so much sense.
No, I would not recommend this to a friendThis review is from ASUS - ROG Swift PG32UQX 32" IPS LCD 4K HDR G-Sync Ultimate Gaming Monitor with HDR10 (HDMI, DisplayPort, USB) - Black
Brand response from ASUS Answers
Posted
Dear JoeyB,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage,, we recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Rated 5 out of 5 stars
wonderful hdr bliss
khoaiii Posted
own this for a year now. playing games at 144hz hdr is sublime. i don't ever experience "loud fans" or hdr turning off by itself like the last reviewer stated.
I would recommend this to a friendThis review is from ASUS - ROG Swift PG32UQX 32" IPS LCD 4K HDR G-Sync Ultimate Gaming Monitor with HDR10 (HDMI, DisplayPort, USB) - Black
- Rated 1 out of 5 stars
Bad
Alit Posted
Hdr turns off too much and it overheats like crazy
No, I would not recommend this to a friendThis review is from ASUS - ROG Swift PG32UQX 32" IPS LCD 4K HDR G-Sync Ultimate Gaming Monitor with HDR10 (HDMI, DisplayPort, USB) - Black
Brand response from ASUS Answers
Posted
Dear Alit,
We sincerely apologize for the issues you've faced with the monitor and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the issue or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2112012728-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support