Customer Ratings & Reviews
See more imagesASUS - ROG Zephyrus G14 14" OLED 3K 120Hz Gaming Laptop - Ryzen AI 9 HX 370 - 32GB RAM - NVIDIA GeForce RTX 5070 Ti - 2TB SSD - Eclipse Gray
- Model:
- GA403WR-XS97
- SKU:
- 6632995
Highly rated by customers for:
Customer reviews
Rating 3.5 out of 5 stars with 21 reviews
Top Mentions
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- Rated 5 out of 5 stars
Asus G14 : A Beast for Robotics, Gaming, and AI
user814857 Posted
I've been waiting for a laptop that could truly do it all, and this is it. I'm a student who also does a lot of coding and heavy gaming, and the 2025 Zephyrus G14 handles everything without even breaking a sweat. Performance: This thing is an absolute monster. The new AMD processor and the NVIDIA 5070 Ti GPU are no joke. I'm running all the latest games like Cyberpunk 2077 and Starfield on the highest possible settings, with path tracing on, and the frame rates are buttery smooth. Compiling code is faster than on my desktop. It's unreal power for a machine this small. The Screen: Wow. Just... wow. The 3K OLED screen is the most beautiful display I have ever seen on a laptop. The colors are incredibly vibrant, and the blacks are so deep it's like looking into space. Whether I'm gaming or just watching Netflix, everything looks breathtaking. Build & Design: It feels super premium and solid, but it's still light enough that I can easily throw it in my backpack for class. It looks sleek and professional, not like a flashy gaming laptop, which I really appreciate. The keyboard is also fantastic for typing long papers. The Verdict: If you're on the fence, just get it. This is the first time I've ever used a laptop that feels like it has zero compromises. It's a true desktop replacement that you can take anywhere. Pricey? Yes. Worth every single penny? Absolutely. ASUS knocked it out of the park.
I would recommend this to a friend - Rated 5 out of 5 stars
Powerhouse laptop in a clean form factor
Ades Posted
Pretty amazing performance from a laptop that thin and light! It’s not as clean and light as the MBP Pro and battery doesnt last as long but it’s still pretty amazing. Played a few games on my 4K TV using 120FPS HDMI and it worked pretty great. Definitely hppy they finally released the black color here in the US as well. Definitely recommend if you’re looking for a powerful but non-gamer looking laptop.
I would recommend this to a friend - Rated 1 out of 5 stars
Resets every single day terrible junk
rooo Posted
Best buy failed to fix the issue and lied about transfering product to manufacturer. When I asked asus if they even attempted to repair they stated the product wasnt even at facility. Avoid this at all costs. Broken laptop. Im coming in for a replacement and I fully expect them to upgrade me or something because this is messed up after I waited 6 weeks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Rooo,
Thank you for sharing your experience with the ASUS GA403WR Gaming Laptop. We sincerely apologize for the issues you've encountered with the repair process, including the reseller failing to fix the problem and the miscommunication about transferring your product to ASUS. This is not the kind of experience we want our customers to have, and we regret the frustration and delays you’ve faced.
We hope you were able to receive the replacement device, and your feedback will be passed along to the appropriate teams to help us improve both our processes and customer support services.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506022409-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Rated 2 out of 5 stars
Gets extremely hot
Hjal Posted
I was excited to get this laptop, but it gets extremely hot even during basic web browsing. When doing 3D rendering, it becomes so hot that it's uncomfortable to touch and makes me concerned about long-term usability. While I like the design and portability, the excessive heat is a major issue for me. I've also experienced frequent freezing and performance hiccups, which is disappointing for a laptop in this price range.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Hjal,
Thank you for reaching out.
We do understand your concern about thermal issues. It is normal that excessive heat is generated while the laptop is under heavy load, just like any other laptop brand with the same hardware configuration. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Ensure air ventilation is free from obstructions to have an efficient air flow for better heat dissipation. Check inside the Task Manager for resource-hungry applications, processes and services that are running in the background and disable them if not being used. Running these applications simultaneously will certainly spike the temperature and will cause an auto-reboot, or an auto restart. Additionally, ensure Windows, drivers, BIOS, games and applications are up to date. Updates for this laptop are available at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-2025/helpdesk_download/. Furthermore, inside the most current Armoury Crate utility software version is available for download at: https://armoury-crate.com, configure your system, video, operating mode and game settings accordingly.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Rated 1 out of 5 stars
Avoid this exact spec
MDeeb Posted
Build quality is beautiful. I really loved this laptop until it kept crashing while playing league of legends. I was dumb enough to keep trying and ended up getting banned because of it crashing and forcing me to afk. So I am not sure why this exact model just crashes on a light game such as league of legends but it is not stable at all. I even tried the latest drivers for everything and a bios update. Nothing fixed the crashing issue. Sucks too because I really enjoyed watching movies on this with those amazing speakers. But its not worth the money if it can't handle a game like league. I recommend other 14 inchers cough cough omen. Either way once the g14 is hot the performance throttles and matches the Omen. I won't lie though, I ended up switching to a 16 inch laptop and I will never look back. Seems like all the 14 inch options have too many issues at their respective price points. Also fighting thermodynamics in a tiny thin chassis is impossible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear MDeeb,
Thank you for your feedback.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing system crash while playing League of Legends. This game will run exceptionally well, this laptop features high-end hardware designed for both gaming and portability. If you are unable to play the game without crashing, update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for the laptop are posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-2025/helpdesk_download/. Configure your system, game, video and performance mode settings inside the latest version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Additionally, if you are playing these games online, ensure the laptop has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Rated 2 out of 5 stars
Stay away. Too many issues
Sgterik Posted
Okay, I have looked and used a bunch of gaming laptops. I do love the color and size of this thing but it has major issues. I have never had to factory reset a device as much as this. Hours upon hours of waiting to reload windows and all the drivers. Restarts intermittently for no reason and dont even dare let it go to sleep. Have to do a hard reset to wake it back up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Sgterik,
Thank you for sharing your experience with the ASUS GA403WR Gaming Laptop. We sincerely apologize for the inconvenience you have encountered with repeated factory resets, unexpected restarts, and issues when the device enters sleep mode.
To help address these concerns, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506027921-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
[Windows 11/10] Troubleshooting - Unable to Wake Up from Sleep or Hibernate Mode - https://www.asus.com/support/faq/1042630/
- Rated 5 out of 5 stars
Great Computer
YEHOSHUAM Posted
I really like the way it runs. It may have not great battery at first but with some system tweeks it works fine. Best product that I bought so far
I would recommend this to a friend - Rated 2 out of 5 stars
Constant crashing
Warderp Posted
Ever since I have received the product it has had a crash nearly every day. I did not realize I went over the return window for the product and am currently hoping Geek squad will be able to fix the laptop. Will update according to post-fix state. That being said however the only reason it is not a 1-star is because when the laptop works, it WORKS. It truly is a beast that is capable of handling almost all your gaming needs. You can accidentally run two games in some cases and not even notice hick-ups in the system.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Warderp,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing constant system crash or stability issue. To resolve this, update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-2025/helpdesk_download/ . Configure your system, game and video and performance mode settings inside the Armoury Crate utility, ensure your settings are not beyond the game's threshold. Additionally, if you are playing games online, ensure this laptop has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Rated 1 out of 5 stars
Disaster out of the box
bts90 Posted
Brand new laptop and it's a disaster out of the box. Gaming performance is good but the laptop frequently crashes while doing basic stuff like browsing web pages and often when launching games. I've updated the BIOS, graphics driver, and chipset plus Windows with no improvement. ASUS needs to do a better job with quality in regard to how their laptops ship. This is unacceptable for a $2,600 system.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Bts90,
Thank you for sharing your experience with the ASUS GA403WR gaming laptop. We sincerely apologize for the difficulties you’ve encountered and regret that your new device has not met expectations. Your feedback regarding product quality is highly valued, and we will ensure it is forwarded to the appropriate teams for review.
In the meantime, we recommend following the steps outlined in the FAQ guide linked below to help resolve the stability issues. Should the problem persist, please contact our support team at https://www.asus.com/us/support/CallUs so we can provide further assistance or arrange repair service if required.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506022409-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
- Rated 4 out of 5 stars
Great Product!
ucdc Posted
Amazing laptop! I haven’t experienced major issues with it, and the minor stuffs are tolerable. Amazing specs for the price (in the big 2026 when everything’s so expensive).
I would recommend this to a friend - Rated 3 out of 5 stars
Not ready for prime time.
PatrickL Posted
Not ready for prime time. Has great specs but it freezes up about every other day whereby I have to hold down the reset button for 10 secs to get it to shut down. Have called asus and they had no idea why and told me to get a new one under warranty. I have days and days of time getting all my apps set up and don't want to start over. Hopefully a future device driver update will resolve it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Patrick L,
We’re sorry to hear about the issues you’re experiencing with your ASUS GA403WR Gaming Laptop. This is not the level of performance we aim to deliver.
To help resolve the system freezing issue described, we recommend reviewing the steps in our troubleshooting guide linked below. Should the issue persist, please email us at customerloyalty@asus.com and include the case number "N2505028230-0004" as a reference so that we can investigate further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
- Rated 5 out of 5 stars
A Beast with bragging rights
Voxx Posted
This thing cranks fps like nobodys business. I would compare the new aluminum chassis to a macbook in terms of quality, the keystrokes are very deep and the color is just awesome. The fans pull from the top of the keyboard and the bottom of the laptop so unintentionally your hands stay very cool. I have yet to hit a wall with cpu computing power too. Well done asus, just so happy with the capabilities of such a small laptop
I would recommend this to a friend - Rated 5 out of 5 stars
Laptop gaming perfected
Hunter Posted
I get no throttling, my games run perfectly, the fans barely even kick on unless there's a lot going on onscreen. It lasts all day for non gaming use on the native gpu. The screen is perfect. This is the laptop weve been wanting for years. I couldn't be happier with my purchase.
I would recommend this to a friend - Rated 2 out of 5 stars
Great laptop, but crashes - something is wrong
Thomas Posted
This laptop really is a powerhouse. Like other reviews, it has the unfortunate problem of crashing randomly (when doing random, non-strenuous tasks) I think it has to do with the Amoury Crate switching between the dedicated GPU and the integrated one. Reason being is that all of the crashes have "SurpriseRemoval” in the BugCheck stack and reference MODULE_NAME: nvlddmkm - as if it thought the GPU was being removed suddenly. I am testing if I run only the dGPU to see if I get any crashes still.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Thomas,
Thank you for sharing your experience with the ASUS GA403WR gaming laptop. We are glad to hear that you are satisfied with its performance. However, we are sorry to hear about the unexpected system crashes, and we apologize for the inconvenience caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506027921-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
- Rated 5 out of 5 stars
Asus ROG
AREYLINGR Posted
A very functional and reliable laptop. It offers excellent performance, runs smoothly, and is great for both work and everyday use. The build quality is very good, and overall, I’m very satisfied with my ASUS ROG.
I would recommend this to a friend - Rated 5 out of 5 stars
Great laptop
Ivan Posted
Powerful laptop for its size. I've had no real issues with it. I understand it's hard to put a 5070ti into a 14-inch laptop that weighs under 4 lbs, but it's still a bit pricy.
I would recommend this to a friend - Rated 5 out of 5 stars
Beast of a laptop
Bass Posted
This laptop is small and poweful. It runs quit and cool with a stunning oled display
I would recommend this to a friend - Rated 5 out of 5 stars
Great!
JonathanV Posted
Great so far! It could however melt a glacier with how hot it gets, probably need to buy a desk fan and laptop stand to help it cool off.
I would recommend this to a friend - Rated 5 out of 5 stars
Must buy
DHIYANSH Posted
Everything about it (except the price) is amazing.
I would recommend this to a friend - Rated 5 out of 5 stars
Love it
Chris Posted
This thing is a beast! This 5070Ti is a better bang for the buck compared to the 5080. If you’re on the fence, just get it. You won’t regret it!!
I would recommend this to a friend