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- Rated 1 out of 5 stars
Scam Seller
user580023 Posted
I purchased the ASUS VivoBook Go 14, advertised with 16GB RAM, a 512GB SSD, and an AMD Ryzen 5 processor. What I received was a completely different, inferior model with only 4GB RAM, a 128GB SSD, and a Celeron N4500 processor. When I contacted Best Buy seller, they admitted it was a "mistake in the publication." This is not a simple mistake; it's a bait-and-switch scam designed to lure customers in with a great deal and then hope they settle for a much worse product. They offered me a refund, which I took, but not before I wasted my time dealing with their error. I cannot trust a retailer that operates this way. Avoid this specific listing and be very cautious.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear User580023,
Thank you for your feedback.
We certainly understand your disappointment with the quality of your recent customer service experience from your vendor and the inconvenience this may have caused.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Rated 1 out of 5 stars
Not as advertised
Clay Posted
Nothing close to being as advertised. Same as the other user. Returned unopend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Clay,
Thank you for your feedback regarding the ASUS E1404FA laptop. We regret to hear that the product did not meet your expectations and that you chose to return it unopened. We sincerely apologize for any inconvenience this may have caused. Your feedback is greatly appreciated, and we will make sure it is communicated to the appropriate teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2401001713-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support