Customer Ratings & Reviews
See more imagesASUS - Vivobook 16 16" WUXGA Laptop - AMD Ryzen 7 170 - 16GB RAM - 1TB SSD - Indie Black
- Model:
- M1605NAQ-ES74
- SKU:
- 12727074
Customer reviews
- Rated 2 out of 5 stars
So much slower that what a $900 laptop should be.
ANCESTRALG Posted
Slow. Take forever to load. I also suspect this item purchased was a refurbished laptop, though it said new. Also, the outside gets a lot of smudges easily. Power cord is really short also. Thinking 5ft. You can use it to charge your phone tho.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Ancestralg,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing slow system speed or performance issue with the laptop. This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless of what brand name of computer this may be. This may take a longer time depending on the network traffic from the updated server and the stability of your high-speed internet service. Also, laptops will do several system reboots, black screens temporarily or restart during the update process. Once the initial setup and WINDOWS Update installation are completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were performed to no avail, run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Furthermore, while accessing web applications, ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty