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- Rated 1 out of 5 stars
Does not work with my Mac and I can’t return it!
OlgaA Posted
I worked online with your team to make sure I picked a monitor that would work with my laptop and lo and behold this one does not! I also can’t return it because apparently I purchased it from a third party even though it was through Best Buy. I would’ve given the zero stars if I could have… I will never buy anything through Best Buy again and will discourage anyone from doing so… absolutely ridiculous that you’ve given me no other options. In person, customer service at your store was unhelpful to say the least. They didn’t even try to help me find a way to get this to work.. horrible, horrible, horrible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear OlgaA,
Thank you for your feedback.
We do understand your dissatisfaction with the quality your recent customer service experience from your vendor and the inconvenience this may have caused if the ZenScreen doesn't work with your Mac. This monitor is compatible with Macs and does work properly without problem. To connect it successfully to your Mac, ensure you are using a compatible and working USB-C cable that is plugged-in directly into a Thunderbolt 3/4/5 or USB4 port on your Mac, as these support the DisplayPort Alt Modeneeded for video output. Some USB-C cables only carry power, so use the original ASUS cable. If using HDMI, connect a mini-HDMI to HDMI cable, plus a USB-C cable for power. Furthermore, ensure your MAC is runing with the most current MacOS version.
If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty