Bestier 57 inch L Shaped Gaming Desk, RGB Music Sync LED Lights, 3 AC Power Outlets, Dual Cup Holders for Gaming Room Black G200614SUS-BDCF

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Delivery delay plus damage on the product

Procode Posted 5 months ago

I ordered the product and I didn't receive it on time, after 2 days I contacted the carrierthat was supposed to deliver it and they told me your order was delivered a month ago, I contacted the seller he sent me another product because the 1st one was lost, I received the product after 5 days of the expected delivery day with a broken box and damage on the product, the seller was asking me about pictures but I couldn't upload them in the chat, very disappointed

No, I would not recommend this to a friend

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Brand response from Bestier

Posted 5 months ago

Dear valued customer, thank you for bringing this to our attention, and please accept our sincerest apologies for the entire experience you've described. We are very sorry for the delayed delivery of your initial order and especially that the replacement item arrived damaged.
We truly appreciate you working with us to send a replacement when the first package was lost in transit. Unfortunately, the replacement package was damaged. It is frustrating for everyone when that happens. About uploading the pictures, we suggest customers log in the account, find the message, then it has the "attach file" button to upload the picture.
After I confirmed your case with our staff, we have already issued a full refund to you. Did you receive it? Our customer satisfaction is always our first prioririty, if you have any concerns, please don't hesitate to contact us. We are always available to help. Thank you.

Worth the price

AndresmauricioT Posted 5 months ago

Amazing product for the price. You won’t regret it.

I would recommend this to a friend

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