Customer Ratings & Reviews
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would recommend to a friend
- Rated 1 out of 5 stars
FRUSTRATED APPLIANCE OWNER ALERT
Razi Posted
FRUSTRATED APPLIANCE OWNER ALERT ⚠️ My experience with Bosch dishwashers has been nothing short of disappointing. After our first model (SGE63E15UC/50) failed with persistent E15 errors (water leakage detection), we invested in a new model (SGE53C55UC) in January 2024. Less than a year later, history is repeating itself - now getting E-61-03 errors and water remains trapped in the sump. Multiple cleaning attempts of filters and pumps haven't resolved the issue. For the premium price Bosch charges, this level of reliability is unacceptable. I've sent a formal complaint letter and am awaiting their response. Has anyone else experienced similar issues with Bosch appliances? Any success stories with their customer service? Or recommendations for more reliable dishwasher brands? #HomeAppliances #ConsumerRights #BoschProblems
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted
Hi Razi, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. Our Customer Care Team is available at 1-800-944-2904 if assistance is needed with your dishwasher. Please know we're here to help. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/BoschAppliancesUSA.jpeg" alt="BoschAppliancesUSA" title="BoschAppliancesUSA" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Another lost customer for Bosch
PDM1603 Posted
Dishwasher refused to power on after two months. Service tech was able to confirm that the unit is both receiving power and that power is coming to the control panel, but was unwilling to disassemble the unit in my home to test various components as requested by Bosch customer service. Bosch refused my warranty claim due to “environmental” concerns, claiming that the reason the unit failed was because it wasn’t getting enough power. I had so much trust in the Bosch brand before this experience and even recommended them to friends and family. Guess I’ll be buying a new dishwasher from Miele, since they will actually stand behind their product.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted
Hi PDM1603, Thank you for taking the time to submit this review. We apologize this has been your experience and for the inconvenience. We have forwarded your feedback to the appropriate team as we strive to continuously improve our products, our service and quality of our services. Your input is invaluable in this process, and we appreciate you reaching out. Please feel free to reach out to our Customer Care team by calling 1-800-944-2904 for real-time support. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/BoschAppliancesUSA.jpeg" alt="BoschAppliancesUSA" title="BoschAppliancesUSA" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Bosch Dishwasher
JoanG Posted
Love my Bosch dishwasher. It's so quite. The dishes come out sparkling. The service people that came out to install were very knowledgeable and explained everything that I needed to know. Also super friendly.
I would recommend this to a friend - Rated 1 out of 5 stars
Brand new Bosch delivered not working.
Mrslb Posted
Never worked from first load. Needs two parts to REPAIR the brand new dishwasher.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted
Hi Mrslb, thanks for your review. Please accept our apologies for the difficulties you're experiencing with your dishwasher and any inconvenience or disappointment caused as a result. If assistance is needed, our customer care is available at 1-800-944-2904 to offer real-time support. Thank you again for your feedback and for choosing Bosch. <img src="https://s3.amazonaws.com/stratos-logos/logos/BoschAppliancesUSA.jpeg" alt="BoschAppliancesUSA" title="BoschAppliancesUSA" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 2 out of 5 stars
Still waiting
KarenF Posted
Still have not received this dishwasher. Two months to wait.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted
Hi KarenF, thanks for taking the time to provide this review. We apologize that you have not yet received your appliance delivery. For questions or updates specific to your order, please contact Best Buy's Support Line at 888-237-8289. Thank you for choosing Bosch. <img src="https://s3.amazonaws.com/stratos-logos/logos/BoschAppliancesUSA.jpeg" alt="BoschAppliancesUSA" title="BoschAppliancesUSA" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great service and dishwasher
AustinL Posted
Delivery and install went great. Dishwasher works great!
I would recommend this to a friend - Rated 3 out of 5 stars
Replacement Bosch dishwasher
MarleneP Posted
I had my last Bosch diswasher for 15 years. Loved it. The racks on the new one are completely different. They are difficult to load and the knife rack is always in the way. On the positive side, it is extremely quiet and cleans the dishes.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted
Hi MarleneP, thanks for your review. At Bosch, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-944-2904 for real-time support. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/BoschAppliancesUSA.jpeg" alt="BoschAppliancesUSA" title="BoschAppliancesUSA" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
