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GeraldS Posted
The chair is narrower than I expected — I could practically fit it inside my dad’s current recliner. The right-side cup holder also had an issue: the cup insert came loose and kept the holder from sliding open. After about ten minutes with a screwdriver, I was able to get the insert back into place so it would work properly. Ohh and the vibration remote cord is too short. Overall, the chair looks nice and the motor is impressively quiet. I just wish it had more cushioning from the knees down to the feet for better support. Aside from those concerns, it works the way it should. Cup holder issue made it 3 stars.
Posted
Dear valued customer,we are truly sorry for the inconvenience and dissatisfaction caused by the imperfections of our lift chair. We sincerely appreciate you taking the time to share your honest feedback about the narrow size, loose right cup holder, short vibration remote cord and insufficient cushioning from knees down to feet.All the issues you mentioned will be fully forwarded to our product department for further review and corresponding improvement to optimize our product design and quality.We apologize again for the unpleasant experience and thank you for your valuable comments which help us improve our products greatly. <img src="https://s3.amazonaws.com/stratos-logos/logos/BoyelLiving.jpg" alt="BoyelLiving" title="BoyelLiving" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />