Customer Ratings & Reviews
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Top Mentions
would recommend to a friend
- Rated 2 out of 5 stars
What were they thinking?
steve Posted
This refrigerator has no in door ice or water. The icemaker that is in the freezer has a tiny door that you can hardly fit your hand through to grab a handful of ice, and if you grab too mu7ch, your hand gets stuck. This for a $8700 built-in refrigerator? What were they thinking?
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted
Thank you for sharing your thoughts with us. We appreciate your feedback on the non-dispenser design and the size of the icemaker, and we understand how important convenience is in a built-in refrigerator. Your input helps us as we continue to refine our designs. <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
Refrigerator
FaredaM Posted
Good refrigerator, but it took 5 tries and 6 months before we got one that was not damaged
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted
Hello- We appreciate your purchase and truly apologize for any issues you've had with your refrigerator. Please reach out to us directly on Social Media in a private message if you have any questions. We are always happy to help! Thank you! Joyce@Cafe <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great refrigerator
Paul Posted
Over time we have owned several refrigerators. This is the first refrigerator where we can truly say we love it. It looks great, is quiet, very functional and large enough for our family.
I would recommend this to a friendBrand response from Cafe Appliances
Posted
Hello, thank you for your review. We're glad to hear that you have been overall pleased with your new refrigerator, so much so that you can say that you love it the most out of all of your previous refrigerators. If you have any questions or concerns about its functionality, please feel free to reach out as we are always here to help. -Chris@Café <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Ice bin issues
Shelbyle Posted
The ice bin is an issue! You have to reach your hand into the ice bin to grab ice. Doesn’t come with a scoop and you cannot fill your glass from outside the ice bin.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted
Hello, Thanks for posting your review. We always enjoy hearing from our customers and it's a pleasure having you in the GEA family. Your comments for improvement on the ice maker are greatly appreciated and we'll be sure to share them with our engineering staff. Have a great day!
-Sylvia@Cafe <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Junk!
HeidiF Posted
Waste of money , ice maker hasn’t worked since day 1 and trying to get someone here to fix it is impossible, customer service is a joke !
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted
We are very sorry to hear you are having this issue with your new refrigerator and the icemaker. We would like to help! Please confirm the icemaker switch is turned on. The switch is on the actual icemaker, and you can view this on page 8 in the manual. Also make sure the icemaker is plugged in. The power cord for the icemaker is plugged into the left or back wall of the freezer.
Check the feeler arm or paddle to make sure it can move freely. Ice blocking its movement will signal to the icemaker to pause making ice. Confirm the water supply is turned on to the refrigerator. This valve is usually found under the sink or in the basement. If you've checked these things and you still need service, please reach out to Bodewell at 1-833-426-3393 M-F 8:00-8:00 EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 3 out of 5 stars
Not worth it 7.5 k
Gil8082 Posted
OVER OVERPRICED It’s just regular fridge nothing special only price I guess
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted
Hello Gil8082, thank you for your review. We are sincerely sorry you have not been pleased with your refrigerator. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@Cafe <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
- Rated 1 out of 5 stars
Do not buy
ATice Posted
Within four months the refrigerator started breaking. First the icemaker went and then it won't consistently stay cold. The evaporator fan makes a horrible noise that sounds is audible thoughout the house. We have repeatedly spoke to customer service and we just get the run around. Before the holidays we had to buy a second refrigerator because this one can't keep our food at the proper temperature.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted
Hello- We appreciate you taking the time to contact us with your review. Sorry to hear that your refrigerator unit started to break after only 4months and understand that can be disappointing. If you haven’t already We would suggest calling our service line to get on of our technicians to look at your refrigerator. We are confident they will be able to help get it working properly for you. We will list the phone number below-
1-800-432-2737
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
If you need anything else, please let us know. Sincerely- Dianna@Cafe <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Worst refrigerator I ever had
Kennen Posted
Really bad refrigerator, full of issues. We replaced it 3 times and ended up buying a cheaper one that was much better.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted
Hello there - We're disappointed to hear about your experience with this refrigerator model. While we strive to meet the needs of our consumers, we also understand there's always room to improve. We appreciate you taking the time to give us your honest feedback. To contribute to our continuous improvement, we will share your thoughts with our design and engineering teams. We truly apologize for the inconvenience. Take care. Julia@Cafe <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
