The young man who helped me was very nice and resolved all the issues I had.

It's okay. It's not as nice as the keyboard's on the old blackberry's or Sidekick or Droid. It's most definitely not worth the price. This is worth $50 MAX. Problems: 1: The keys require way too much force to press. The force should be reduced by at least 50%. Especially because the keyboard is light relative to the phone. 2: the clicky noises. I get it, it's called clicky but who wants to hear clicking when they're trying to sleep and their spouse is lying next to them. The sound is annoying. 3: the keys feel terribly cheap. I was genuinely surprised by just how bad it felt. I have an old blackberry and the experience was totally different. 4: the spacebar is too small. 5: I had to switch to the iPhone keyboard at the end of this review because my thumbs ached because the keys require so much force. I'll be returning.

I purchased this case because I missed the feel of buttons. It was a nice case. The buttons felt good but it is so hard to get past the size that it makes your phone. The shortcuts are really good when they work but they dont always work.

Button too small for me and I wish it was backlit when you wake the phone

I love this keyboard accessory. Ive only been using it for about 24 hours, but I’ve already gotten used to it. I’m not quite as quick as I was with the virtual keyboard, but I’m definitely more accurate and it’s a joy to type on. The only thing that you really need to anticipate is the size of your phone with this keyboard attached. You can’t really fathom it without seeing it in person, but it adds nearly 2 more inches of length to your phone. It kinda looks ridiculous, but I love it nonetheless. It’s also pretty top-heavy, but I’ve already gotten used to it and it doesn’t really bother me. I’m sure after a few weeks of using it, I’ll be just as quick at typing as I was with the virtual keyboard.