Customer Ratings & Reviews

Saw similar experiences on other online reviews...but also had good reviews. So took a chance that we would not be sold a defective unit as the reviewers who got working units seemed happy with them. we were shipped a defective one. First batch of wings it worked great. Second time we tried..heating element completely died. Contacted the manufacturer who asked for video evidence..but best buy does not allow video uploads in the chat support area, only jpg and pdf. Manufacturer closed issue without waiting for our reply or resolving issue. we have a very limited return window to get a resolution from the manufacturer. Was hoping they would send a replacement heating element before return window closed, but Costway just closed the issue on Best Buy site. So far very unhappy with this paper weight. Now I have to pack it up and ship it back to them via Fedex...very frustrating.