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I did not receive Dell-Refurbished Optiplex 3060 Modem. I was shipped a Dell 7050 Modem and there was no explanation for exchange. I had the Geek Squad to download Microsoft Word, got my speakers so I could hear, and set up my printer. I am still trying to get use to it because it doesn't work as smooth as the Dell Optiplex 3020. There is some difference between 11 and the 10.