
Rating 4.4 out of 5 stars with 113 reviews
4.4- Overall Performance (40)
- Screen Quality (24)
- Processor Speed (17)
- Battery Life (6)
- Design (5)
- Weight (3)
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
- Rated 5 out of 5 stars
Awesome workstation/gaming/IT laptop
I needed a laptop/workstation for work and school and this had everything I needed. The only complaint I have would be that it just does not Have enough USB ports and an ethernet port But That does make It looks sleek. It has a great processor, an awesome graphics card and a terabyte of Storage and 32 GB of ram within OLED 4K touchscreen. It also has a bunch of security features which helps me with my field being in cybersecurity and IT in general. The one gripe I would have is that it does not have a 10 key, but it keeps the size down and I’m getting used to it.
Posted by Jimmy23
- Rated 5 out of 5 stars
Very efficient
This is computer is making my life easy. As a python developer, I can’t tell you how much I am able to do because of its features. I’d definitely recommend.
Posted by SalimO
- Rated 5 out of 5 stars
Awesome laptop
Laptop is good and the delivery was a day early compare to the date they told us and the touch bar on top of the keyboard is completely smooth
Posted by AkhilK
- Rated 1 out of 5 stars
Horrible experience with XPS
Awful. Got this on sale for $2500 brand new, It immediately was giving a random variety of blue screen errors 15 minutes out of the box. Sent it to dell they told me “nothings wrong” and that they reinstalled the OS, yet immediately after powering it on the blue screen errors and freezes continued. I got on the phone will dell tech support and they told me the same thing over and over. “Update your drivers” and the usual easy fixes which obviously didn’t fix it. I also reinstalled windows from a USB stick myself which still didn’t fix it. Then brought it to geek squad asking for a refund and they said they had to ship it to Best Buy service center and they also told me “nothing is wrong” (they clearly didn’t even turn it on). Finally got best buy to let me exchange for a different brand as I had screenshots of the blue screen errors right after receiving it back from their service center. I got the new MBP M4 and it was the best decision ever and haven’t had a single issue with it, XPS used to be my favorite laptop model but I will never buy again until the dell QC issues are fixed. Buyer beware, the QC nightmares you see online with this model are accurate.
Posted by Unhappy
- Rated 2 out of 5 stars
Geek squad stated overheating issue
Was upset to hear from geek squad that this laptop has an overheating problem. It’s apparently a known issue and can take weeks or months to send it back to dell for a possible fix
Posted by Lorin