The drone itself....amazing.... The only reason there is a star deducted is because the geek squad supposedly "refurbished" it, but left the last guys' account locked to the drone! Come to find out, you can't remove it! The person with the account has to remove it. So I can't connect my own account to the drone. Very frustrating. I can still use it, but I am limited. Very annoying. They should not have resold this with the last guy's info attached. I could see some videos of his house and everything. Boooo Geek squad,

Title. My Mini 3 Pro ("Certified Refurbished", but not really) was clearly either a defect from factory or damaged from a crash by it's first buyer, though there were no external signs of damage upon first glance. After turning the drone on, I noticed that the gimbal that the camera sits in was not moving at all, just rapidly shaking/vibrating periodically. I updated the firmware and was able to boot into camera view, but the drone would not move when I spun the gimbal control on the remote. It was then that I noticed one half of the gimbal was dangling, causing the vibrating. It is supposed to be held up on both sides by the body of the drone, but the piece holding it in place on one side is simply missing which renders the gimbal completely motionless; useless. In addition to this extremely obvious damage - at least it would have been obvious if it were tested - it came missing one screw, still signed into the previous user, and it arrived in the worst packaging I've ever received in my life. I understand that external packaging damage could've happened in transit, but the lack of padding inside was just mind-numbingly ignorant for a $730 tech device. This product was not refurbished, tested, certified, or even LOOKED at, by anybody in the Geek Squad or anybody from any other department. Do NOT purchase a refurbished drone from Best Buy, it was a gamble I took based on existing negative reviews and unfortunately it did not pay off. I will be returning this drone and unfortunately it will sit in it's unlabeled plastic kitchen bag until another poor soul thinks they struck a deal. Don't let that be you, lol

The DJI, Mini 3 is a lightweight aircraft that is easy to learn, simple to fly, and a wonderful recreational drone. Lightweight, it is easy to carry and to set up. I have given it 5 stars because it is a quality manufactured product with a highly reputable chain store to back the product. I highly recommend this model to anyone who is thinking of entering the hobby of drone flying.

Came in original packaging with all the parts and not a scratch I could find. Works perfectly! I did have to sign out of the original owners account but the cool part is it allowed me to see their flight history. They flew it for about an hour in total. This doesnt seem to be refurbed it seems to be a purchase and return within the 14 days. My thinking was have it shipped it to the store and pick it up there in case it was a disaster and then show the manager what they are sendig their customers for $700. I figured whoever is shipping them would try to send a complete best condition one to avoid embarassment in the store. I guess it worked. As you can see in the pics its perfect and I saved a few hundred bucks. Seems to be a crap shoot but mine is perfect so far. If that changes I'll update this review. Worth a shot. Have it shipped to the store and if its in bad condition or incomplete show yhem immediately and embarass them for treating theor customets this way.

I received what appeared to be a returned but fairly new item. All extra propellor blades and screws and screwdriver still sealed in the original package. The drone was flawless as was the controller. All functions very well and packaging was intact. The only issue I had was the previous owner account bound to the device which was quickly remedied by chatting with DJI customer service. They asked me for the drone serial number and proof of purchase and the next morning the drone was un-bound. The few videos taken by the previous owner were still on the device which was actually a plus in my opinion as I could see some really nice shots this drone took before he returned it for whatever reason. Otherwise flawless and a great savings over new.