Downdraft Vent Install

They did a great job installing my downdraft vent. From scheduling to completion, the entire process was smooth and professional. The technicians arrived on time, were knowledgeable, and clearly explained what needed to be done before starting the work. The installation was clean, precise, and done with attention to detail

I will give a 0 star if I can. The guys removed my old KitchenAid downdraft but could not install the new one properly. The most annoying thing is that the only thing they care is get paid regardless if we can use the machine. They left and leave me a downdraft without connecting to the vent duct, machine not properly seat on the countertop, and all electric wire exposed! I told them if you can not install it properly, please take the downdraft out and sit it aside so that I can get someone else to move the duct. but they are lazy to take it out and told me they won’t get paid if they can’t “install” the downdraft. they have spent one hour in my home and then must put it on pretending that they completed the job. They told me I should get another appointment to uninstall the downdraft that was improperly installed, which will cost us more money on labor. How can it be ridiculous like that!

Downdraft waiting for problem install to be corrected. Bestbuy installer ( Lone Star) was suppose to meet my contractor, scheduled for 2-4, called at 4:30 said could not make it until 7:30pm. Lone star spoke to my contractor, then decided must be faulty unit and was going to order a new unit. Still have not heard from anyone !!!

First, the product took 4 tries and 4 months from the time we ordered to the completion of the installation. The first one came was dead on arrival and needs replaced. The unit is not a one to one replacement of my older vent. If I would have known that it would take this much of trouble, I would have shopped for another better brand. Saying that, lets turn this to the unit itself. This is a 36 inch stainless steel downdraft vent. It comes separate than the blower and so, sizing is important. The unit is quite silent as it moves up and down. The hood itself is quite high at run condition. Would like if we can adjust this height. The blower is also not as noisy as the old one. There is only 1 button on the unit to start lifting the vent. All control buttons are hidden and so, if the vent does not lift - you are out of luck. The brushed stainless steel does leaves fingerprints and so keeping it shiny is tough. Overall, Viking design as I see it is not user friendly and actually does not look as good as the older unit. For sure this is not a cost out product even for replacing an equivalent Viking product. However, its still a good performance product.

Our appliance installer recommended this down draft after inspecting our kitchen prior to install of our new gas range. Based on the space, the KitchenAid downdraft we ordered would not fit, and he said this particular one rises higher, and requires less space, so we went with his recommendations. Even being a different brand than our gas range, it's not even something you would notice, and thus far, we're very pleased with how quiet and well it works.